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“The worst possible expereince”

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Sarovar Portico Ahmedabad
Ranked #127 of 157 Hotels in Ahmedabad
Mumbai (Bombay), India
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The worst possible expereince”
Reviewed 14 September 2013

Location: Terrible... next to a slum where they play music all night long
Room: Very ordinary... the drainage in the washroom gets clogged and then water is all over. The basins are not fixed properly so they rattle.
Restaurant: Very ordinary fare
Service: The staff looks as if they were either disinterested or uncaring

Room Tip: Avoid this place unless your co. is looking to save a lot of money on stay options. Pricing is the o...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArnabPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 16 September 2013
Dear Valued Guest,

Greetings from Sarovar Portico, Ahmedabad!!

On the Outset, I thank you for choosing Sarovar Portico Ahmedabad as your preferred choice of hotels during your recent visit in Ahmedabad.

I also take this opportunity to thank you for leaving your valuable comments behind thereby showing us our areas of improvement.

Whilst in no words can I express my deepest apologies for the inconvenience caused to you during your recent stay with us, I have shared your comments with the concerned head of departments and all corrective measures have been taken and systems put in place to ensure that such issues of similar nature do not reoccur.

Sir, I request you to kindly take this incident as a one off case which for sure is not the reflection of the usually high standards of services which are followed by us at Sarovar’s and hope the same should not stop you from coming back and staying with us.

I welcome you to route your reservation request through my office directly which will allow me to pass all V.I.P courtesies with care and also give me an opportunity to meet up with you in person.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
New Delhi, India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 September 2013

I stayed here for 4 days. I must say that I liked the look of things when I entered the hotel. The reception team was very warm and cordial. The room was very nice and was really nicely done. It gave a very premium feel. Food from room service was pretty good but I have a complaint that they don't have all the items that they mention in the menu which was pretty disappointing. Complementary breakfast was pretty good and I liked it especially their pancakes which were really good. They have a very big lawn too where you could go for a stroll in the evening or in the morning. On the downside they had only one old fashioned lift which was pretty slow and as I stayed on the fourth floor it was pretty annoying.

All in all a very good experience and worth recommending to others

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ArupSarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 6 September 2013
Dear Valued Guest,

Thank you, for your recent stay at Sarovar Portico Ahmedabad and for your valuable feedback on Tripadvisor.

Your positive comments are much appreciated. We have noted the concerns and will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
goa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 September 2013

I stayed in room 505, and the room was stinking like anybody can faint in 15 mins. I felt dizzy in those terrible rooms.
Changed to another room, was also similar. The rooms are not maintained well, windows are locked hence cannot open and you have to stay with terrible smell.
Breakfast was good
Overall average hotel, considering the brand value

Room Tip: You may look the roo, s before selection
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brijblok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 5 September 2013
Dear Valued Guest,

Thank you, for your recent stay at Sarovar Portico Ahmedabad and for your valuable feedback on Tripadvisor.

I am personally dismayed to know of the incident which affected your pleasant stay at Sarovar Portico Ahmedabad.

Your positive comments about breakfast are much appreciated. We have noted the concern and will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.

We look forward to welcoming you back at Sarovar Portico Ahmedabad.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
4 reviews
Reviewed 26 August 2013

I stayed at this hotel for almost a month in the month of June '13 , had some Business commitments to take care of ., and was Really impressed with the way Front desk was managed and took care of my immediate needs and were quite thorough and very professional in ensuring my ease and level of comfort.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parimal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 26 August 2013
Dear Mr. Parimal,

Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
2 reviews
Reviewed 18 August 2013

In my first review of hotel Sarovar portico Ahmedabad, I shared some of my bad experiences. But I did not stop visiting that hotel and wanted to check if my review here has made any impression on the staff of the hotel to improve.

I was pleasantly surprised to notice the changes when I visited again. The front office staff was very warm and pleasant, rooms were better maintained and services were improved.

I would like to give this credit to one of the Front office Manager there. Whatever complaints I had earlier, I could not complain about them again as I did not see them.

Well done Trip Advisor and Hotel Sarovar Portico. A professional way of understanding the customers review and an immediate action to remove all the complaints.

I have against started going the this hotel and I appreciate the services there !! :-)

Room Tip: You could choose a room whose windows opens to the river side and gives a very nice view of the rive...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JatinRajvanshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 18 August 2013
Dear Mr. Jatin,

Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2013

Good experience, for the third time. Nice comfortable bed, good food, good stuff, Amazing view of the rever, good location just in front of the Savarmati Rever, all was fairly nice. We will certainly stay again.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Sanjay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 17 July 2013
Dear Valued Guest,

Thank you for posting your review of Sarovar Portico Ahmedabad. We are glad that you enjoyed a comfortable stay.

We much appreciate your valuable feedback on our hotel hospitality and facilities, and hope to serve you again soon.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 July 2013

since my last outburst wherein they failed to response to my booking query and listing of the complaint and prompt reaction of the hotel head Bernard, treatment at the hotel was excellent.
food - unmatched ( though i might say its same as i kept visiting almost every month )
i need to thank chief chef for his involvment at times serving me the food i required
thanks to Bernard i at times simply walked in without booking and got accomodation.

its worth tryin for food, river view and some superb chief chef

though i felt at times i was overcharged than its publised rates.
breakfast is superb, menu is worth attempt.

some staffs i might admit is less equipped to handle ( fault of not GM Bernard But more of outcomes of Management's attitude with its employee )

worth tryin

Room Tip: single bed rooms have issues, opt for double bed
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koushikrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 17 July 2013
Dear Mr. Koushik,

Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarovar Portico Ahmedabad

Property: Sarovar Portico Ahmedabad
Address: Bhawan's College Road | Khanpur, Ahmedabad 380001, India (Formerly Hotel Sarovar Portico)
Region: India > Gujarat > Ahmedabad District > Ahmedabad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #127 of 157 Hotels in Ahmedabad
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sarovar Portico Ahmedabad 3*
Number of rooms: 69
Official Description (provided by the hotel):
Get a cordial reception at Sarovar Portico as you are introduced to this property that promises you every possible comfort and a world-class luxury. The entrance lobby itself is inviting with its wooden feel and plush furnishings. All the rooms and suites come with all of the best luxuries and a dedicated staff ensures that you are attended to anytime during the day. Extra care is taken to provide you with things to pamper you and keep you refreshed throughout the day. The hotel ensures that its guests are always comfortable and well-connected. Business tourists are even provided with the best of business facilities. The hotel even has the capacity to organize business conferences and meetings in its well-equipped conference halls. Dining is a priority for Sarovar. It has an amazing multi-cuisine restaurant that allows guests to enjoy delicious meals as they enjoy a lovely view of the gardens and the Sabarmati River. ... more   less 
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