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“Excellent service and very courteous staff”

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The Fern Gir Forest Resort
Certificate of Excellence
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service and very courteous staff”
4 of 5 bubbles Reviewed 28 May 2014

This review has been late and long due. We visited Fern in Dec '2013. The fern has been one of the most pleasant stay for us.
The rooms and the service is excellent. They went out of the way to prepare customized jain meals for breakfast lunch and dinner. The restaurant incharge was very courteous and responsive.
Debashish was very warm and went out of the way to make sure that our stay was pleasant and comfortable.
Thank you to Debashish and his team.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJD999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 30 May 2014
Dear Guest,

Namaskar…

Thank you for visiting The Fern Gir Forest Resort, SASAN GIR and sharing your feedback to the Tripadvisor community.

We are glad to note that you liked the room service and rooms very much.

I am thankful to you for your kind words for me and my team. My team is indeed my asset.

Look forward to the pleasure of welcoming you back at our Resort.

Best Regards,

Debasish Muduli
gm@ferngirforestresort.com
+9099049262
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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335 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 May 2014 via mobile

Feel like coming home.great staff...very good room service. It was a comfortable stay and we like the food. It was a Quality food.Nice Indoor games and had a pleasant time at the hotel.Next time we will love to stay in villas. Cottages are also very good.

Stayed May 2014, travelled with family
Helpful?
2 Thank Dharmil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 30 May 2014
Dear Guest,

Namaskar!!

Greetings from The Fern Gir Forest Resort, SASAN GIR.

Thank you for posting your valuable response on TripAdvisor about us.

I am pleased to note that you enjoyed your stay and that service rendered by my team contributed to the memories. We thank you for your kind words of appreciation. The same has been shared with the team.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

As per your words, we will be happy to welcome you back to your home.

Regards,

Debasish Muduli
gm@ferngirforestresort.com
+9099049262
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 8 May 2014

Recently had been to Sasan Gir, to relax and did enjoy with the nature around. Green and nice property, had stayed in poolside villas. Spacious rooms. Staff is quick, warm and helpfull. Pool size is small. Spa is average. They should also add more variety to menu, specially breakfast to match the standards of Five Star. Overall enjoyed the stay.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirtikabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 9 May 2014
Dear Guest,

Namaskar!!

Thank you for taking out time from your busy schedule to share your experience with us.
We are ecstatic to hear that you had a wonderful time.

We are glad to hear that you like the rooms and the property ambiance. Yes, I agree that our pool is not big, but its not small either. Its medium one. We are working on the menu and adding on more options to make it well spread and lavish. We hope the next time you come in, you will love to see the change.

We look forward to welcoming you back. Please let me know when ever you plan again to spend your time with your family members here at The Fern Gir Forest Resort, SASAN GIR.

Regards,

Debasish Muduli
gm@theferngirforestresort.com
+9099049262
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, India
2 reviews
4 of 5 bubbles Reviewed 7 May 2014

I stayed in villa with family.They committed me villa just near to pool but they alot it to other when we reached there. After 5 hours they allot me villa near to pool.Internet was not working.House keeping little poor.Ants and other insects are in room & toilet also.Landscaping Good But not Well Maintained. Spacious room. Restaurant staff excellent.

Room Tip: Good Property for family vacation.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MUKESHPATEL2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 9 May 2014
Dear Values Guest,

Namaskar!!

Thank you for posting the review in TripAdvisor. Such constructive criticism is always meant for the betterment of our property and we thank you for that.

I apologize for the lapses and regret that we could not make you feel the value for money during your stay with us.

Your feedback has been shared with other colleagues and we have taken the immediate steps to resolve the same. Rooms have been deep cleaned and housekeeping staff has been briefed.

Regarding giving you the room late, we had a old couple who stayed previous night and due to some reasons his health was not well on check out. We had called doctor and he was suggested to take rest. The same thing was told to you on check-in also. Sir, I am sure you will treat the same not as a service issue, but our responsibility towards senior citizens.

Your appreciation about the restaurant staff has been shared with them for whom it is the biggest reward.

I am sure you will give another chance to come back and see the extra element changed. I would personally like to meet you on your check-in and ensure that your holidays with us is a grand one.

Regards,

Debasish Muduli
gm@theferngirforestresort.com
+9099049262
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

I had planned a 3 day trip to Gir with my kids and stayed at the Fern Gir Forest Resort based on its rating on tripadvisor and was happy with my decision.
It is a great property, well laid out and is great esp with children as they have many activities planned for the kids in the evenings.
The rooms are spacious (we stayed at the Wintergreen Cottages) and quite comfortable. What stood out was the service - the hotel staff was very supportive and responsive to requests.
The hotel is a short distance from Sinh Sadan where the safaris are conducted and we found it convenient to get to the place even at 5.30 am. for our morning safari.
The only downer was the food which was a bit of a letdown as the preparations were average. Overall we had a great experience and enjoyed our trip completely !!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 7 May 2014
Dear Guest,

Namaskar!!

Greetings from The Fern Gir Forest Resort, SASAN GIR.

Thank you so much for sparing your time and posting the positive feedback in Tripadvisor.

We are glad that you liked the property very much.

Your positive review and appreciation always pushes us more to do that extra bit. We have noted your suggestion about the food and assure you that on your next visit, we will make your taste buds pamper with some classy food which will delight your mood.

Looking forward to welcome you back at your own The Fern Gir Forest Resort, SASAN GIR.

Regards,

Debasish Muduli
+9099049262
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indore, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

We planned a family trip (around 15 people) to Sasan Gir and stayed in this resort. We booked 4 cottages and 2 villas. At check-in, we were given all 6 rooms very close to each other that made our stay comfortable. All the rooms were well designed and room ambiance was excellent. Highlights of the resort include its artistic, echo-friendly, antique & natural landscaping (very relaxing to see those green well crafted gardens between the cottages and villas), evening activities, spa, pool, Indoor & outdoor sports, complimentary bicycle rides etc...

Some of the sports were paid but they didn't charge us for the same. Good Gesture by Mr. Debasish. We were also given family discount on Spa since we were in group,

Restaurant provided quality & tasty food along with good service. Folk Dance by Local people was fun and entertaining.

Few drawbacks that could be improved easily -

Room service was bit slow and especially water was given much later (as it was peak summer time, it is very important to provide sufficient water on time). Theater only had Lion Documentary movie. They should include some Hollywood and Bollywood movies also, which we wanted to see in the night. Also library should have some general books also other than jungle specific stuff.

Overall, the stay was comfortable, relaxing and rejuvenating.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandeshTallera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 5 May 2014
Dear Valued Guest,

Namaskar!!

Thank you for staying at The Fern Gir Forest Resort, SASAN and for sharing your feedback through Trip Advisor.

I am happy to know that you like the property ambiance, rooms and resort's landscaping, evening activities, spa, pool, Indoor & outdoor sports and bicycle rides.

At the same time I had noted your concerns about the room services. Understanding that the summer season has started and there is an urge of water immediately, we are ensuring that the water is placed in the rooms before the guest arrival. Regarding your suggestion about playing of other movies, we specifically promote the wild movies, so that the guest's can be educated about the flora, fauna and the habit of the royal king of the Sasan Jungle, the Lions. Other than Jungle stuff our library has books on photography, travelling, history, hospitality and art.

Sir, I really oblige for your kind words for me. Its the comments from generous guest's like you which always pushes me to give that extra bit.

I sincerely hope to see you very soon and have loads of fun at your own The Fern Gir Forest Resort, SASAN GIR.

Regards,

Debasish Muduli
+91 9099049262
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 22 April 2014

My husband and I had planned a short 3 day visit to Gir, primarily to do the jungle safari and spot the jungle king, the lion, of course. We had had a tough work week and decided we should treat ourselves to some five star luxury by staying at the Fern, the top rated property on tripadvisor.

Fern turned out to be a bit of a confusing choice for us - while the property is quite a lovely, compact resort with impeccable staff service, the hotel is NOT really the first choice for a person prioritizing the jungle safari. The hotel guests were typically large families with multiple kids and so the hotel was obviously focused on children’s recreational activities, drawing contests, games etc.), swimming, DJ night and lawn games.

The hotel provided minimal guidance on safari bookings, had no dedicated car shuttles to and from the safari booking offices, no useful advice on how to facilitate a private safari permit!!
At the safari booking office, we noted some private car safari permits being issued to guests of the Taj Gateway, as well as regular safaris being facilitated by the Taj - clearly Taj was helping its clientele out. In fact while my husband and I queued for several hours at the safari booking office, Taj’s guests were being picked up from the hotel.

A particular mention of the hotels poor food spread – only vegetarian Indian food - we were so bored by the re-innovation of daal, paneer and potatoes in every meal, that we went out hunting for some food by day 2, despite our prepaid meals package.

So, all in all – wonderful hotel, great service, lovely rooms, bad food – but not worth it if you miss out on the safari itself!!! There are a variety of hotels that suit the budget and are closer to the safari and offer a more real “forest” experience. Maybe key is to visit Fern in low traffic times.

Room Tip: Go for the cottages if you need large rooms. The tents are a really good option as long as you dont...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Debanshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debasish M, General Manager at The Fern Gir Forest Resort, responded to this review, 24 April 2014
Dear Guest,

Namaskar!!

Thank you for staying at The Fern Gir Forest Resort, SASAN and for sharing your feedback through TripAdvisor.

I am happy to know that you like the property and the service very much. At the same time we have noted your feedback regarding the Safari booking and the food.

The Safari permits are being issued by the forest department solely. Just to give a wider view, there are 30 Permits which are done per session. 15 are online and 15 are current. Online tickets are available at www.girlion.in. If the online permits are over, guests have to take it via current booking where the counter opens before 1 Hour only. As per the policy, local people are not allowed as the forest department ensures that the permit facility goes to outside visitors coming for the lion sighting. The hotel really has a very small role to play if the permits are over for that particular session.

We as a hotel offer guest assistance by making guest's understand the system and if possible, help them in getting the permit done by other relevant sources.

Regarding the food, we serve Veg. Food in our Restaurants. We have Non- veg options also which we provide in room service only.

I sincerely hope you will give us another opportunity and the next time you stay with us I will try to relish your taste buds with some special non- veg dish cooked by our master chef;s.

As and when you plan a trip, please let me know so that I can meet you personally. Please let me know in case of any other assistance.

Regards,

Debasish Muduli
+9099049262
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fern Gir Forest Resort

Property: The Fern Gir Forest Resort
Address: Sasan Gir, Gir National Park 362135, India
Region: India > Gujarat > Gir National Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 29 B&Bs / Inns in Gir National Park
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Fern Gir Forest Resort 4*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled by the thick vegetation, picturesque hills, green fields, beautiful landscaped gardens and adjacent to Gir Lion Sanctuary, The Fern Gir Forest Resort is regarded as one of the best forest hotels in India. Enjoy a relaxing holiday with family & friends at one of the best hotels in Gir. A stay at our hotel in Gir guarantees you a memorable holiday.Being amongst the leading hotels in Gir this Fern resort, a Unit of Kotecha hotels and Managed by Concept Hospitality Pvt. Ltd. offers a total of 40 well appointed and aesthetically designed rooms comprising of suites, villas, cottages & luxury tents that exude opulence and style. Our two duplex suites offer a captivating view of the River Hiran flowing by. All our guest rooms are well-equipped with modern amenities like LCD TV, a mini-bar, tea-kettle, digital safe, hair dryer & with flawless service we stand out to be one of the best forest hotels across India.During your stay at Fern Gir forest resort, indulge yourself at the "Sohum Spa", ideally located by the River Hiran and offering a host of treatments, massages, open rain shower etc. Along with it, the state-of- the- art gymnasium, jacuzzi and a swimming pool will completely rejuvenate your mind and body. Indulge in nature and forget the troubles of the world in our luxury resort in Gir. It's because of these unique offerings which make us one of the best forest hotels in India. ... more   less 
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