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“best expierance of mine at above hotel”

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The Gateway Hotel Athwa Lines Surat
Ranked #1 of 33 Hotels in Surat
Certificate of Excellence
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“best expierance of mine at above hotel”
Reviewed 27 May 2014

excellent hotel with best of amenities and very helpful staff and nice location with a river view very large size room with large size bed with good health club with spa facility with 24 hours coffee shop with multi cousin restaurant.

Room Tip: rooms facing river are quieter
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amit0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 28 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
Kolkata (Calcutta), India
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 May 2014

This is a superb hotel, very nice staff, good location and very receptive too. My thanks to the kitchen staff and the chef who kindly put up with my requests and congratulations for the very best "Phirni" that I have ever tasted.
Suggestion, checkout needs to be smoother.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avid-zoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 26 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates esp. with the kitchen team. Also i have taken note of your feedback regarding check out experience for corrective action.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KOLKATA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

I have stayed at this hotel in the month of April 2014 where the lake side rooms which I have been stayed is simply superb with its scenic beauty in the early morning. By sitting on your bed u can see the sunrise along with the view of the lake while in the night you can see the surat city fully lighted with various coloured lamps. Food was good. Great swimming pool & welcoming staff.

Room Tip: Lake side rooms
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GCM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 23 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

The stay at the hotel has been great barring some unforgivable facts. The food had been great during room service. The staff has been very polite and helpful during all the stay. However, during the buffet breakfast in the morning, it was noticed that the staff repeatedly trying to empty the fresh fruit juice container, even by bending the container to all possible sides, rather than refilling the same and servicing. This one issue bothered me a lot, and even complained to the GM of the hotel. Hope they have improved now, as these small things do matter a lot, when it comes to a comfortable stay at a place.

Room Tip: Rooms on the river side are awesome and have a great feeling
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksraos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 21 May 2014
Dear Mr. Rao,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

This is a small note to assure you that we had taken a note of your feedback pertaining to the fresh fruit juice container. I have personally shared your feedback with all our associates from food & beverage and corrective action has been taken.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 May 2014

The hotel is located in a good locality. Although there arent too many eateries around this place if you are looking for a place to eat outside. There is a beautiful palace outside the hotel. You get a good view of the palace from the windows of the hotel. It is situated in a quite residential area which makes it good. Apart from Grand Bhagwati this is the other best 5 star hotel in Surat

Room Tip: Try and get a room overlooking the palace
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivekvctpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 20 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nagpur, India
Level Contributor
100 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 May 2014

Our stay as a family at this Hotel was indeed memorable. The location is pretty good and close to other well known locations of the city. The ambience is fantastic. The room and the facilities are good. The pool is simply fabulous and the staff are very courteous and helpful.The only point which we felt can be improved is that presently there are only two restaurants and that definitely could be looked into.The breakfast buffet was great!!

Room Tip: Could opt for a lake/ river facing room....
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROYNGPUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 17 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I am delighted to note that overall you & family enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

the hotel lobby is good however the rooms are not of taj standards they aren't that luxurious. the hotel food was okay not amazing like taj!! but the staff is polite and helpful they help you with things you need.Its a good business note;

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pun8787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review, 13 May 2014
Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

This is a small note to assure you that we have noted your constructive feedback pertaining to the room ambience and the food quality. I have personally shared your feedback with all our associates especially with the kitchen & housekeeping team.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards
Amit Mehta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: amit.mehta@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Athwa Lines Surat

Property: The Gateway Hotel Athwa Lines Surat
Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Phone Number:
Region: India > Gujarat > Surat District > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 33 Hotels in Surat
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Gateway Hotel Athwa Lines Surat 4.5*
Number of rooms: 206
Reservation Options:
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