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“Cheap and best, Location is the only issue”
Review of Hotel Ginger Surat

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Hotel Ginger Surat
Ranked #4 of 37 Hotels in Surat
Surat
Level Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Cheap and best, Location is the only issue”
Reviewed 4 September 2013

We stayed here for first night of the marriage. We got the best room which was clean, calm and beautiful. Staff was really helpful. The best thing about this hotel is Room quality and the Restaurant. Restaurant is really reasonable and food is also very good.

Room Tip: Leave it on the staff
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayur_Mehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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323 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Surat
Level Contributor
196 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 16 August 2013

This property is also like other Ginger properties where the reactions can be mixed bag. Some might get best services on a given day while others can be disappointed.
The hotel is located on the airport road (Dumas road) where as all the other hotels are located near to station or textile market.
For guest who are coming to visit their friends & only want to spend night in hotel, this is an ideal location. Buffet Breakfast is good.
Just one piece of advise, if something is not proper. Dont crib over it, just give a polite dose to the hotel management, so that improvements occur.

Room Tip: I am not sure if rooms on the top floor can give you a river view..
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kuldip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangalore, India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 August 2013

One of the best experiences i have had with ginger was at this hotel, truly exemplifies the brand.Quick check in, crisp details on inclusions and exclusions.Room service was prompt, I wanted them to arrange a cab for the next day, this was also done as they have a in house travel agent, drivers are couteous and all was taken care of well.Breakfast was good,service at breakfast was brisk and efficient, checkout was fast and pleasent, was good to see the manager available tending to queries as there were many customers . I thnk this hotel staff has got the ginger formula right and would love to see such efficiency when i return to this hotel again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dedi111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 August 2013

I have stayed at a number of Ginger Hotels around India, the brand is OK but you get what you pay for.

The Ginger Surat is OK, the rooms are basic, not big but are clean and tidy with good English TV, fridge and WIFI that works, The room service was prompt but very average.

This hotel is in a good location if you are visiting companies in Hazira.

The main issue was the staff, with the exception of the Manager, Ashish Mahajan, everyone else was pretty useless and inefficient, Ginger sells itself as a business hotel but I suggest that this is not the case and would say that its OK for tourist but not a business mans hotel.

When checking out it took over 30 minutes to get the bill even though I was the only person at the desk, the guy just did not want to understand I had a flight to catch, I had booked a taxi and the reception said it was ready down stairs, when I went down stairs it was not there, I then went back upstairs and he said it would be 10 mins now !!!!! I went down again and the taxi was there this time !

You get what you pay for, these are cheap hotels in India but not for the serious business travelling where service is the main criteria.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 July 2013

Ginger itself says that its a budgeted hotel. So the expectations are already very low when we check-in. But budgeted hotel does not mean that there is a used mineral bottle in the room that is left by the previous guest. Nor does it mean that the washroom is left wet when we check-in. The hotel otherwise is a decent since it does not pinch too much on the pocket; which also includes the food cost - very reasonable. Good thing was that they gave complimentory Wifi which is much needed for today's technology based gad

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Shash9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udaipur, India
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 June 2013

I like ginger hotels iwas driving to the destination saputara with the family but it was late and raining two good hotels I found grand bhagwati n ginger I selected ginger , first of all the location is good , staff ok rooms are terribaly dirty small yakkkkkk , bathroom èeeeeeee, food horryfying we got food poisioning still living on medication no proper handeling food joint should be changed I must tell people dont stay there.

Room Tip: Dont go to this place staff is very rude
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vievekUdaipur_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai india
Level Contributor
125 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 June 2013

Inspite of being a TATA hotel, was very disappointed. The rooms were minimalist and sparse, as expected, but were run down. Age is definitely showing in the interiors. the rooms were comfortable, but found severe issues, like the airconditioning filters severely choked, the bathroom shower unit not giving proper water pressure, (was clogged with the water salt deposits) the tea/coffee service was not refilled, etc. The temperature outside was the typical May heat and hence had to sweat it out for 20-30 minutes whenever i entered the room and had to wait for the airconditioning to cool the room.
The internet was sporadic, and used to cut off, it was a wifi connection only, and they SMS the wifi password to the registered guest mobile number.
The lobby was an atrium type but found it very stuffy and almost claustrophobic. The breakfast was decent and found the food to be just about tolerable. The Cafe Coffee day outlet on the ground floor served better food! so there is an option for a late night snack!
Would avoid this, unless one is using it only for a night's stay or two.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajivgagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ginger Surat

Property: Hotel Ginger Surat
Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Phone Number:
Region: India > Gujarat > Surat District > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 37 Hotels in Surat
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Ginger Surat 3*
Number of rooms: 98
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