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Review of Hotel Ginger Surat

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Hotel Ginger Surat
Ranked #3 of 38 Hotels in Surat
Reviewed 23 January 2014

Stayed there for two nights on a business trip, summarizing below

Pros
3 malls close by so lot of entertainment and food options in a walking distance.
Location is very quite and peaceful so good quality sleep..

Cons

Away from railway station, autos act will be difficult to get if you have a early morning train or flight.
Breakfast docent offer much choice.
Wifi especially in the court floor is not available at all
Room are so small that you bump into bed corners

Room Tip: If you need WiFi try getting rooms on first floor.
See more room tips
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rohit k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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334 - 340 of 419 reviews

Reviewed 12 January 2014 via mobile

One of the Business suit hotel chain in India.
Food average. Hotel is value for money, but it still have lot of space to improve to be more perfect.
Room size is not that big for twin bed. Facilities not sufficient. Overall "simple and value to stay"

Stayed: January 2014, travelled on business
Thank CHEESELOKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Here on Business [Flying Duties] - [Pilot - Empire Aviation]
Checked in on 21 Nov 13
Will be here for about 20 more Days!!! :((((

The Manager and the Staff are Very Friendly and Helpful!
Infact it is the Manager who is keeping, managing and ensuring “The Show Goes On”!!

AS ........ this low cost venture by the Tata Group - is just about average even for the cost, and way below standard for the TATA Group. Maybe the Fact that it is not [Yet] a part of the Taj Hotel Chain - It Lacks or Misses Out on Experience and Quality !!

The fault lies ENTIRELY with the Management - as the concept of Cutting Cost and also Outsourcing Every aspect of the Hotel function - to Cut Cost - is Obviously Not Working.

for eg.

The Rooms are Dim and Dingy

House-Keeping, outsourced to some ISS firm - the Number of Hands Employed are far and [Very] Few - for eg there are just one or two BOYs who look after each floor of 29 Rooms and hence [obviously] Cannot do Justice to Cleaning & Upkeep - infact it amounts to Inhumanity !!

THE WASH ROOM / REST ROOM [ AS THEY CALL IT ] ON THE FIRST FLOOR LOBBY AREA - PERPETUALLY STINKS !! This despite of bringing to the notice of the staff !! - Outsourced !!

Internet services - is outsourced to TCS [a Tata venture] - but the service was virtually unavailable for almost NINE days and is just come online!!

The other major issue - cannot sleep peacefully due to the high ambient noise level from
1 the numerous surrounding function venues
2 the indoor room air-conditioner

Quality of food is Good for the Cost & is the Only Value For Money - except the new room service menu implemented on 28 / 29th November 2013 is a little outlandish - probably the aim is to dissuade use of room service

There is No Swimming Pool - just Rhetoric - was not expecting it here anyways!!

The Service is Good - but the Overall Quality is Just About Average and If Only the Profit Margins are Reduced a little the Quality Could Improve - that could be looked into!!

Room Tip: If it is just about Money then it may be a Good Compromise !!
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  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Mustafa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Ginger surat has friendly staff,good and clean rooms well kept. The food at the resturant is average with a very narrow breakfast spread unlike its counter part in vadodara. Located in a upcoming suburb of Surat whish is closer to airport but far away from station.Overall....not bad

  • Stayed: November 2013, travelled solo
    • Value
    • Location
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Thank Evschakravarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013 via mobile

Visited surat for work and stayed at this hotel for 2 days.
I was satisfied with the amenities for the money paid. Clean room. Good location near my place of work and there are a lot of malls and hangout spots near the hotel.
Did not eat the food here but it looked slightly overpriced from the menu. No complimentary breakfast was a bummer.
Overall an ok hotel. Pleasant staff. Won't mind staying again here

Stayed: October 2013, travelled on business
Thank VibhorSahay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this reviewResponded 11 October 2013

Dear Mr. Vibhor,

We sincerely appreciate you taking time out and communicating with us, we thank you for your valuable feedback & words of appreciation.

We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. Your concern regarding the complimentary breakfast & price has been noted. However, the complimentary breakfast was not served as we had offered you the best available rates.

We will definitely work upon the feedback shared & look forward to another opportunity to host you at our property during your next stay at Ginger .

It was a great pleasure having you to stay with us at Ginger Surat, thank you for bringing it to our attention, your valuable feedback will help us strive to be the best.



Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

A nice hotel for business travellers. The location is quiet / calm. The limited service is good. It is like a self service hotel at good price. The rooms are neat and clean compared to similarly priced hotel in Surat. The staff is friendly and nice. Hotel Manager / local incharge, Mr Mahajan is there for any help at any point of time. Had a nice stay for around 7/8 days and would like to be back again. Food is particularly very good at reasonable price.

  • Stayed: September 2013, travelled solo
    • Value
    • Sleep Quality
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Thank patials
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

We stayed here for first night of the marriage. We got the best room which was clean, calm and beautiful. Staff was really helpful. The best thing about this hotel is Room quality and the Restaurant. Restaurant is really reasonable and food is also very good.

Room Tip: Leave it on the staff
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  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Mayur_Mehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Phone Number:
Region: India > Gujarat > Surat District > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 38 Hotels in Surat
Price Range: £38 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ginger Surat 3*
Number of rooms: 98
Reservation Options:
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