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“Most unhelpful front desk every seen”

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Grand Mercure Vadodara Surya Palace
Ranked #4 of 66 Hotels in Vadodara
Certificate of Excellence
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Most unhelpful front desk every seen”
Reviewed 30 April 2014

We checked in for 2 nights 3 days. We complained thrice to front desk (everytime there would be different peole) of no hot running water in any taps. But they never bothered to note down or rectify or inform us that problem will be sorted. A plumber once came to check and said it will be done......and then was never seen again. We even contemplated changing our rooms, but decided against as had a child. Inspite of paying high room charges very defficent service. We even paid for additional person in room, but there would be no additional bedsheet/towel. etc.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. Your feedback and words count. With your wonderful words Surya Palace has shone to excellence with the "2014 Tripadvisor Certificate of Excellence" award. We have taken cognizance of your complaint. we would like to host you in the years to come and would leave no stone unturned in earning back your goodwill.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Vadodara, India
1 review
Reviewed 22 April 2014

I recently had my friends wedding ceremony in the ballroom. One of the best banquet hall I have ever seen. Once you enter, it definitely is gonna take your breath away. I had also been to the rooms where the other friends were staying. Superbly designed rooms with wonderful room amenities. The lobby greets you with mesmerizing fragrance. The staffs are very helpful and courteous. Despite the renovation, the property is very well maintained. I love to visit Surya Palace again and again.

Not to forget the awesome buffet spread at the restaurant. Finger licking!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweta12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. Your feedback is valuable. With your wonderful words Surya Palace has been awarded the "2014 Tripadvisor Certificate of Excellence" award.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
1 review
Reviewed 20 April 2014 via mobile

Superb hotel, excellent housekeeping and delicious food at azure restaurant, restaurant staff Mr. Sudhir was very diligent in providing services. Hotel staffs are courteous. A good business hotel. But please rectify your elevator problem.
Thanks
Debanjon Dey

Stayed April 2014, travelled on business
Helpful?
Thank debanjonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. With your wonderful words Surya Palace has shone to excellence with the "2014 Tripadvisor Certificate of Excellence" award. We strive to give you the best of hospitality.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2014

This was my first stay in the Hotel. I found all the arrangments, rooms, room service, food extremely good. Nice place to stay. Very good rooms, cleanliness & overall arrangement I found extremely good. I would recommend my colleagues & friends to stay here.

  • Stayed April 2014, travelled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manoj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. Your feedback and words count. With your wonderful words Surya Palace has shone to excellence with the "2014 Tripadvisor Certificate of Excellence" award.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
Reviewed 14 April 2014

The hotel has Great location, quiet room, excellent service, very clean surroundings, excellent option for anyone seeking quality stay accommodation. I will stay in the same hotel next time I visit vadodra as this hotel is for corporate executives seeking a cost effective yet stylish and comfortable stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amit_kumar241184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. Your feedback is valuable.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

Hotel Surya Palace is ideally located. The service is of high quality. The rooms are well furnished and fitted but rather small. Even the club rooms are too small for double occupancy. The quality of food and buffet service is good. Overall good value for money.

Room Tip: Avoid getting a room towards the area which is under renovation/expansion as it is quite noisy throu...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumantsarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. With your wonderful words Surya Palace has shone to excellence with the "2014 Tripadvisor Certificate of Excellence" award.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 April 2014

This is my third stay in this hotel. Good business hotel..with good rooms, health club, in house liquor shop. The food preparation on the hotel kitchen is excellent. You will find lot of local people eating with their families in the restaurant along with hotel guests. Morning breakfast was excellent. Worth to say; slightly over priced room tariff but it ok.
Regards
Anoop

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anoop_Kumar1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuryaPalace, Public Relations Manager at Grand Mercure Vadodara Surya Palace, responded to this review, 26 July 2014
Dear Sir/Madam,

Greetings!

At the onset, I take the privilege of thanking you for patronizing Surya Palace Hotel.

It is always our our pleasure to hear from our guests. Heartfelt thank you for sharing your experience with us. Your feedback and words count. We would wish to host you in all your future visits.

Look forward to your stay in the years to come.

Thanking you,
Regards,
Pooja Upadhaya
Manager - Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Vadodara Surya Palace

Property: Grand Mercure Vadodara Surya Palace
Address: Jetalpur Rd | Sayajigunj, Opp. Parsi Agyari, Baroda, Vadodara 390020, India (Formerly Surya Palace Hotel)
Region: India > Gujarat > Vadodara District > Vadodara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Vadodara
#3 Business Hotel in Vadodara
Price Range (Based on Average Rates): £
Number of rooms: 143
Official Description (provided by the hotel):
Vadodara's luxury business hotel, Surya Palace, welcomes you to the city for a luxurious and comfortable business trip. Surya Hotel Vadodarais the best halt for a business traveler. The hotel is just 1/2 a km from Vadodara railway station and 10 minutes' drive from the Vadodara airport. To serve the international guests, its just 2 hours drive from the Ahmedabad airport via the expressway. The property stands tall in the heart of the city camouflaging the hospitality sector for almost three decades now. Surya Palace hotel is the flagship property of the Jindal Group of Hotels. It is a luxurious business hotel with almost 4-star facilities. The hotel provides unmatched comfort and impeccable hospitality making it not only the premier business hotel but also a sought after venue for weddings and other occasions. Surya Palace endeavors to provide excellence in service, leveraging contemporary systems and technology. In 2008, the hotel received the CNBC TV18 Emerging India Award, followed by the NASSCOM - CNBC IT User Award for Best IT Adoption in the Tourism Sector. This award was preceded by nomination twice as the "Business Hotel of the Year - Economy" at the H & FS Awards for Excellence. From an executive in the city for conference, a traveler for a business deal, or a couple for family gathering, anybody looking to leap into the depths of Gujarat, Surya Palace hotel provides you the most comfortable stay in the city. The hotel seeks to redefine your expectations. 8 Suites, 35 Premier Club, 63 Club, and 26 Premium Deluxe rooms have been thoughtfully designed keeping your needs and comfort in mind.The rooms combine the best from both the world - classic comfort with contemporary amenities. Stylish and spacious, the rooms bestow a fulfilling experience to those who expect only the highest level of elegance, sophistication, and personal service. The rooms are equipped well with twin bed on request, safe locker, workstation, coffee maker, and audio visual arrangement. The club rooms and executive suites enjoy complimentary fruit basket/cookies. The executive suites are furnished with on-demand movies, DVD players, large LCDs. With stay extravaganza, the hotel also caters to its guests with in-house multi cuisine restaurant - AZURE. The international food theatre blends Indian dishes with world delicacies. Azure aims to serve the world on your platter without eventually traveling. Surya Palace also has its own fitness club to help the guests relax amidst the hectic schedule of a business trip. The hotel does not only serve the purpose of stay and dine but also has banquet halls to serve the purpose of celebrations and gatherings. The property has 5 banquet halls to serve every scale and type of occasion. From ethnic weddings to corporate meets, from cozy kitty parties to family get-togethers, Surya Palace has venue for every celebration. The sophisticacy of the occasion is aggrandized with its soundproof ambience and mood lighting facility. Surya Palace serves you with every facility to stay, dine, or celebrate. ... more   less 
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Also Known As:
Surya Palace Hotel

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