I had gone there for a day visit. No doubt, being a water work you get to enjoy in the water games in a hot summer day, but my overall experience was not good at all. First of all the setup is not up to the mark. In at least one of the slides (I guess it was called tornado) there was no enough water that led to severe bruises in the hand in spite of taking the precautions they ask you to take. Also the way & steps to get to the top of the slides was too hot to walk on and no attempt was being made to cool it down by either by sprinkling water or by putting mats.
A word of caution on their day packages: these are very unreliable as they have no intention to meet the terms and conditions of the package. e.g. if they are not able to muster enough number of guests ( i guess they were talking about at least 20) they can easily cancel the buffet and ask you to eat from a very limited choice menu (no starters?), basically you are in luck on day package only if there are a at least 20 other folks that have taken bought the package, which was apparently not the case at least today. The best part is that if you ask for refund they will deduct the money for welcome drinks because you consumed them even though you never ordered them in the first place.
Their customer feedback mechanism is really poor, hardly any escalation path, no proper customer feedback register ( nobody available to talk in their head quarters, they offered us to go to their head quarters to escalate). Looks like they don't have any intent to improve their services.
I will go to this park again only if I desperately need to take my family out to just any water park and I have run out of all of my options and I will not definitely not count on their day packages.
- Official Description (provided by the hotel):
- The Resort has 43 well appointed, air conditioned deluxe double rooms and 7 Presidential Suites complete with modern comforts and necessities like Internet connectivity, Satellite T.V, Direct Dialing Facility, Mini-Bar, Bath Consol with running hot & cold water and full power backup for all systems including air conditioners. The Multi Cuisine Restaurant “Harbour House” offers you a choice of Indian, Chinese and Continental dishes. ... more less
- Also Known As:
- Wet n Wild Hotel