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“Not so good experience” 2 of 5 bubbles
Review of Wet 'n' Wild Resorts

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Wet 'n' Wild Resorts
Ranked #154 of 227 Hotels in Gurugram (Gurgaon)
Delhi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not so good experience”
2 of 5 bubbles Reviewed 8 June 2013

I had gone there for a day visit. No doubt, being a water work you get to enjoy in the water games in a hot summer day, but my overall experience was not good at all. First of all the setup is not up to the mark. In at least one of the slides (I guess it was called tornado) there was no enough water that led to severe bruises in the hand in spite of taking the precautions they ask you to take. Also the way & steps to get to the top of the slides was too hot to walk on and no attempt was being made to cool it down by either by sprinkling water or by putting mats.

A word of caution on their day packages: these are very unreliable as they have no intention to meet the terms and conditions of the package. e.g. if they are not able to muster enough number of guests ( i guess they were talking about at least 20) they can easily cancel the buffet and ask you to eat from a very limited choice menu (no starters?), basically you are in luck on day package only if there are a at least 20 other folks that have taken bought the package, which was apparently not the case at least today. The best part is that if you ask for refund they will deduct the money for welcome drinks because you consumed them even though you never ordered them in the first place.

Their customer feedback mechanism is really poor, hardly any escalation path, no proper customer feedback register ( nobody available to talk in their head quarters, they offered us to go to their head quarters to escalate). Looks like they don't have any intent to improve their services.

I will go to this park again only if I desperately need to take my family out to just any water park and I have run out of all of my options and I will not definitely not count on their day packages.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jai2013D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 reviews from our community

Traveller rating
    2
    9
    14
    6
    5
See reviews for
16
7
Solo
0
9
Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
New Delhi
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 17 October 2012

If you are looking for a not-so-far & not-s0-expensive getaway from Delhi, then you may wanna drop-in at Wet 'n' Wild Resorts. The biggest attraction of the place has to be the water park, which is free to use by all residents. They get a decent crowd over the weekend, and quality of rooms and food is also nice. They list many activities on the site, but they are available and enjoyable mostly in the groups. Bowling alley was closed during our stay and we could not use it.

The staff is decent, courteous and helpful. Though mosquitos can be a problem in the night, but you have electric mosquito repellants in the room. Though, the music from the water park can be a bit annoying in the room.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Shashwat-Nagpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 1 September 2012

This place is nice and we enjoyed there too , the only bad thing was the person who deposit clothes was very rude in behaviour even when i was there with my wife , his language was really very bad , except him all staff was good and food was good too. I think the resort management should teach the clothes depositer person that may be he is an animal , but visitors are humans . Truely that person was a frustrated person and insulted me infornt of my wife and was talking like he is the owner of the resort. Overall experiance was good except the unprofessional behaviour of that person.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank ajeet_parihar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new delhi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 12 July 2012

I stayed on this property for 3 days and 2 nights so had ample opportunity of an in-depth analysis of the hotel and its facilities.

It is aptly suited for a family stay with toddlers. Entire family can have splashing time in their water park. There is nothing much to do otherwise. Though their website claims various activities but in actuality there were none. Thought to spend time in bowling alley but that was being renovated.

Positives:

• Well decorated rooms which are equipped with all basic amenities.
• These rooms are well air conditioned and never had any complaint for the entire stay
• Restaurant is okay with decent menu
• Adults have something to talk about in their Bar which has something or the other for everyone and also the ambience is relaxing
• Here is a persona tip - There is a lawn with a stage built on it with their conference room in the background. I would recommend guests to definitely shoot some pictures just before the sunset with conference room in the backdrop. For best effect sit on white iron chairs lying the lawn. Best pictures are guaranteed!
• Their family packages are worth the penny otherwise their rates are on the higher side

Turn-offs

• Room service is not very prompt and sometime I had to make calls twice or thrice to get through requests
• Loud music from water parks seeping into rooms was very annoying especially when you crave for a peaceful ambience on your holidays
• Frequent power cuts
• Lack of co-ordination in guest relation department and operations department. Though my package of inclusive of all inclusive, I was asked for payment on many instances and had to show my package receipt.
• Water used in their water park is dirty. I feel they don’t have mechanized water filtration system installed as I say their lifeguards turning into cleaners and using net to take out sediments
• Lifeguards are inappropriately clothed and do not give a very pleasant sight to visitors. Sometimes these were seen reprimanding kids sternly who were not following safety guidelines. I think they need to be more subtle in their behaviour

Based on my experience I would definitely recommend availing one family package of 2 days and 1 night especially family with young kids. Otherwise it is avoidable.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank namesake123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 24 May 2012

Stayed here for a corporate event. I truly hope it was cheap, because otherwise it really wouldn't have been worth it.

Key issues:
1. Frequent power disruptions
2. The pools are really not well maintained - the tiles and the water were green (algae?)
3. I had a true zoo in my room. During the two days that I was there, I found one frog (a first in 12 years of staying in hotels), 3 cockroaches, 2 mosquitos and a moth. Between me and these seven other animals it really got a bit crowded... I was so happy my wife wasn't there or she would have killed me for dragging me to such a dump.
4. Oh yes - no hot water only cold water in the shower. I almost forgot...
5. The access road to get there is one big pothole and the place is in the middle of nowhere
6. Finally, it was rather dirty and dusty as well

On the positive side, I actually liked the food - but maybe my standards as a non-Indian are just too low. In addition, we actually had some really good discussions with the India team and there was good progress - but that was definitely not because of the great facilities...Also, I slept well because I was totally jetlagged...

Overall the place feels like it will be torn down in some time (weeks rather than months) to be replaced by a new real estate development and the owners just want to milk it for the remaining weeks or months...

Over the years, I have stayed in some interesting places and I am proud to say that I know what hardship really means (2.5 years in Saudi - anyone?), but this place was so bad it was actually funny...Not recommended

Room Tip: Go and stay somewhere else :-)
See more room tips
  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank tsommen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gurugram (Gurgaon) hotels

Delhi
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 18 April 2012

Not a very good place to visit. We had a Corporate Outing. Service there is not good. Although Food was good, but this is not a place to go for day outing... Only 2 water rides were there... They dont have a specilist person to help in Corporate Games... As per the facilities price they charge is also too high....

  • Stayed April 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank VarunKGoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
90 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 bubbles Reviewed 26 February 2012

Useless place to stay. not much activity. limited and reheated food. non professional people and highly overpriced. Looks like not managed at all.

We stayed for our meeting and we had no other work to do after our work. AC didn't work at all in our room for 2 nights.

Lack of staff.

Useless and not at all recommended.

AVOID!!

Room Tip: AVOID this place.
See more room tips
  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Pravesh315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wet 'n' Wild Resorts

Property: Wet 'n' Wild Resorts
Address: 32 Service Road | Sector - 78, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #154 of 227 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wet 'n' Wild Resorts 3*
Number of rooms: 61
Official Description (provided by the hotel):
The Resort has 43 well appointed, air conditioned deluxe double rooms and 7 Presidential Suites complete with modern comforts and necessities like Internet connectivity, Satellite T.V, Direct Dialing Facility, Mini-Bar, Bath Consol with running hot & cold water and full power backup for all systems including air conditioners. The Multi Cuisine Restaurant “Harbour House” offers you a choice of Indian, Chinese and Continental dishes. ... more   less 
Also Known As:
Wet n Wild Hotel

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