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ibis Gurgaon Golf Course Road - An AccorHotels Brand
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Reviews (1,363)
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Reviewed 19 October 2013

Sad experience..overall.. when I checked in the 'smartkey' did not work, first in the lift, then on the room, then a new one didn't work on both, then even the office staff person's masterkey didn't seem to work.. in the lift several guests kept fiddling with their not so smart keys!!

At check in it was embarrassing to pay Rs 500/- as a deposit, as if you are an unethical non bill paying guest (maybe their guests are), and then I was asked to shell out another Rs500 (later waived when I protested) as I was staying for 2 days!!

In the room (somewhat Spartan) I had to pay for a pair of slippers (Rs 50) ...it seems you pay for everything there.. a comb, slippers etc.. also, you trudge down to reception and help yourself -SORRY NO ROOM SERVICE for such requests
NO NEWSPAPERS! Room service told me they are sending me one and NOTHING!!
You go to reception and fetch one if you want one (worth all of Rs 5) in the hotel that charges a tariff of Rs 3,500 to Rs 4,000 + per day

As for food a strange concept of Veg Meal / Non Veg Meal Rs 450/ 550 some such.. not much choice really

Room seemed to have a lot of floating dust.. though one of the good things is the Aircon worked.. perhaps dust due to metro work in vicinity
Aircon shut off in the early morn both days .. and if you didn't figure out the deceptive display, you could stew in the heat!!

Location seemed FAR OFF from the Metro station so inconvenient.. the building is on a very busy noisy road, and seems to have no space around it at all, making it look drab and industrial (IBIS Mumbai is also so badly located - they seem to have a flair for picking bad locations, and building ugly basic functional buildings)

Why stay at IBIS - find a more friendlier place! lots of indian and multinational choices in delhi!!

  • Stayed: October 2013, travelled on business
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Thank wearytraveller11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded 23 November 2013

Dear Guest,

It is with sincere regret that I note your dissatisfaction with our service & facilities. Ibis is a standardized product and our rooms’ sizes are standard globally and have been designed after extensive market survey, ensuring maximum utilization of available space. This allows us to offer rooms to our valued guests at very competitive prices as compared to similar hotels in the city.

At ibis, we offer all the basic amenities in the rooms. By eliminating the accessories we are able to provide rooms to our valued guests at extremely competitive rates. We do have provision for additional amenities at the reception at very nominal charges.

Our food options are designed on the basis of feedback received from our valued guests over the years. Our buffet comprises of wide range of Indian, Continental and Oriental options for all meal periods. Nonetheless, we will surely revisit our food offerings and will strive to improve further.

Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to regain your confidence.

Warm regards,
Ravi Khubchandani

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Reviewed 17 October 2013

I was on a business trip to NCR and chose to stay in the Ibis hotel as it was just a overnight stay. The hotel is well maintained and it gives a real value for money. I will surely visit the hotel if i am in gurgaon next time.

  • Stayed: September 2013, travelled on business
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Thank toshilalewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you for sharing your views with us. I am very pleased to know that you had a comfortable stay with us and your appreciation about the hotel room and services has been humbly received.

It is feedback from esteemed guests like you that motivates us to strive further towards excellence.

We look forward to welcoming you back at Ibis Gurgaon.

Best regards,

Ravi Khubchandani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

IBIS is located at a vantage point next to shopping hubs like Le Marche on the Golf Course Road. The look is stripped down and so are the rooms. A few extra Pillows would help.
Maybe all this justifies the low room racks. Not disappointing at all

  • Stayed: October 2013, travelled on business
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Thank RPSKohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you for the appreciative comments about your experience at our hotel. At ibis Gurgaon, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel.

Our rooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.

The team at the hotel and I look forward to more opportunities of welcoming you back.

Warm Regards,

Ravi Khubchandani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

I was looking for a hotel to spend two working days and a friend suggested IBIS. Its the short and sweet experience for a short stay. Ibis is well equipped and a great return for the money. The rooms are compact and fitted with all the necessary amenities. The bathrooms are slightly low on space but effectively designed for the space.

The staff was rather courteous and warm. If on business, Ibis is great value for little money.
Had an easy and comfortable stay

Room Tip: I always prefer the room near the general amenities room (ironing board etc. come in handy)
  • Stayed: November 2012, travelled on business
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Thank GarimaGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded 23 October 2013

Dear Guest,

I am delighted to hear that the hotel and its services exceeded your expectations. Your positive feedback has been shared with the team and it will certainly act as a source of motivation for us.

The team at ibis Gurgaon looks forward to welcoming you back in the near future

Warm Regards
Ravi Khubchandani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RKhubchandani, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this reviewResponded 23 October 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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