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The Leela Ambience Gurugram Hotel & Residences
Ranked #15 of 229 Hotels in Gurugram (Gurgaon)
Mumbai (Bombay), India
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“True to its reputation”
Reviewed 19 August 2014

Leela Gurgaon is located adjacent to Ambience Mall in Gurgaon which adds to overall convenience... if you are flying-in to Delhi for a short trip to Gurgaon... nothing like staying in Leela (esp. after removal of toll gates on NH8). Place is excellent and food is gr8 too.

  • Stayed April 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Neeraj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 26 August 2014
Dear Guest,

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Leela Ambience Gurgaon, we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.

Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards
Michel Koopman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
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  • English first
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  • German first
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English first
Jaipur
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014

Very comfortable vacation. It was a very good weekend getaway for the family

My family of 4 stayed for 2 N and 3D from 15th August to 17th August.

We had a very good room east facing and excellent view of the gardens and the swimming pool. Bathroom are excellent with deep sunk bath and rain showers !!! The collection of DVDs is really nice.

The kids fun activities were very well planned right from bouncy, magic shows, cooking classes, bowling, cricket, Wii games, tattoo, etc. It was a paradise for kids and peace time for parents !!

The property is very well maintained, staff is very courteous and in room service was very prompt.

Breakfast was excellent with lots of healthy and global options. Staff was ready to help and serve on table as per the kids taste buds !

Swimming pool is very clean and so is steam/ sauna area. Very nicely maintained, sparkling clean and hygienic.Pool staff and SPA guys are very friendly and kudos to them.

The people at concierge are very supportive and helped me to book my tickets, arrange the taxi and share information upfront.

The check-in process was very good and so was check-out. Again good set of people made the difference.

IN all a very good property to enjoy, relax and unwind. And of course if you do get bored of Luxury and fun you may want to head out to Ambiance Mall which is 50 meters away!!

Location - the Delhi side of Gurgaon, right next to the very large Ambiance Mall.

Room Tip: Choose rooms on fifth floor and east facing!
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank sudhir_gang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 26 August 2014
Dear Guest

We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

we are really happy to note that your entire family enjoyed over the long weekend and the facilities offered. I would like to inform we will have the packages coming for the Dussehra and Diwali long weekend too. we will be happy to serve you and your family again over these periods.


Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards,
Michel Koopman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 August 2014 via mobile

I've been at the leela gurgaon more than 30 times because of my job. It is very convenient because my office is just next door and the advantage of being able to walk to the mall makes it a preferable choice.
Unfortunately the hotel has lost a little bit of its initial appeal. Rooms and service are still great, despite they have removed some of the features they used to give 2 years ago. The disappointment come mostly from the 2 restaurants spectra and Zanotta. The first is disorganized especially during the morning breakfast time. The second seems to be more concerned with the plating of the food rather then the actual taste or authenticity of the recipe, which is the exact opposite of what you would expect in an Italian restaurant, especially when up marketed.

Stayed August 2014, travelled on business
Helpful?
Thank UomoCheSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 26 August 2014
Dear Guest,

Thank you so much for taking out time and writing to us, we are glad to you that we have been your preferred choice of stay since last 2 years. and will ensure to be the one in future as well.

I have noted your feedback for both our restaurants, and will share with my core team members to ensure that the same is not repeated in future.

I would like to inform you as we have 2 new chefs in Spectra, Chef Ozeki, our Japanese Master chef and Chef Pablo our Executive pastry chef. They both come with vast experience in their our capabilities and will be happy to serve you the best and authentic.

Once again thank you so much for sharing your feedback,

Best regards,
Michel Koopman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 August 2014 via mobile

My family of 3 stayed one night at the Leela on 9 August and it was a very comfortable stay .. The room was of a descent size with all modern facilities .. Bad very extremely comfortable and the staff was courteous and helpful ,.. Overall a great night out

Stayed August 2014
Helpful?
1 Thank pallavikhannaprakash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 26 August 2014
Dear Guest

We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

At The Leela Ambience Gurgaon it is our endeavor to make our guest most comfortable and we will ensure that we leave nothing to change when it comes to making the stay comfortable for our guest.

Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards,
Michel Koopman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 14 August 2014

It's almost like living in a different world altogether. You never feel you're in Gurgaon. And with the Ambience mall attached to it, the world seems to be even more compact, yet complete.
Highly recommended!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 887adityag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 26 August 2014
Dear Guest,

Thank you for your feedback regarding our hotel facilities and services, we are glad that you left with a positive impression of our product and we were able to exceed your expectations.

We look forward to welcoming you again shortly.

Warm Regards.
Michel Koopman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 August 2014

Stayed a week on business for the first time based on the recommendation from lots of people who have ever stayed there.
Proximity to the airport was very convenient for business stay and also the flexibility to visit the shopping mall next door was wonderful. In my past experiences to stay in Gurgaon, I have never stepped out of the hotel once I'm back in the hotel since there's nowhere to go by walk normally. Hence I was so excited to visit the mall after work for shopping.
Fully satisfied with the room which was clean and comfortable, and I also liked fully equipped fitness gym. Not to mention, the breakfast was awesome and we could enjoy lots variety of international cuisine every morning.
On weekend, I used both 'Rubicon Bar', a classic bar at lobby level and 'Zanotta', an Italian retaurant at upper level which were equally nice places to go looking for authentic dining and drinks.
Overall, I was happy staying at The Leela and would recommend this hotel for everyone who looks for a comfortable stress-free stay especially on business.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank fukasemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 29 August 2014
Dear Guest,

we are really happy to hear that , your stay was comfortable at the hotel.Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care every time. My team would be pleased to know that you liked the rooms, ambiance and all the restaurants and bar at the hotel.

I would like to apprise you that we also have our new Executive Japanese chef, at Spectra who will be glad to serve you over your nest visit to the hotel.

Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards,
Michel Koopman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2014

This hotel is one of the best hotels i have ever been to. All the facilities were top notch. Staff was courteous and friendly. Helped a lot. Also food was amazing, lot of options to chose from. overall a great experience

  • Stayed May 2014, travelled on business
    • Service
Helpful?
Thank MohitKapoor1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel K, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review, 29 August 2014
Dear Guest,

It was a pleasure to have you at The Leela Ambience Gurgaon and we thank you for sharing your review regarding your stay.

We are happy to learn that your stay with us was up to the mark and that you were overjoyed with the services and facilities available. It is truly inspiring to learn that our associates could go that extra mile to deliver excellence in their services and we thank you for appreciating this. They will be glad to know that their services could add value to your stay. Our team in the kitchen will be informed about your experience and will certainly be a morale booster for them.

Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future.

Best regards,
Michel Koopman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Ambience Gurugram Hotel & Residences

Property: The Leela Ambience Gurugram Hotel & Residences
Address: National Highway 8, Gurugram (Gurgaon) 122002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Romantic Hotel in Gurugram (Gurgaon)
#8 Family Hotel in Gurugram (Gurgaon)
#11 Business Hotel in Gurugram (Gurgaon)
#12 Spa Hotel in Gurugram (Gurgaon)
#15 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Leela Ambience Gurugram Hotel & Residences 5*
Official Description (provided by the hotel):
Located at the recognized gateway business district of Gurugram in the National capital region (NCR) – The Leela Ambience Gurugram is a contemporary luxury hotel that combines the conveniences of a modern living with the distinguished Indian hospitality. Surrounded by lush green environment and complimented by its location, in mixed-use complex of high-end residences, luxury shopping mall, restaurants, entertainment and wellness facilities make it a perfect lifestyle destination for a business visitors, people on vacation and inveterate shoppers. It’s warm, intimate service delivered by efficient friendly staff highlight the true essence of Indian Hospitality. ... more   less 
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Also Known As:
The Leela Kempinski Gurgaon Delhi Ncr Hotel Gurgaon
Leela Kempinski Hotel Gurgaon

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