We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Staff & Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard by Marriott Gurugram Downtown
Ranked #14 of 235 Hotels in Gurugram (Gurgaon)
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Staff & Hotel”
Reviewed 24 September 2012

I had a brilliant stay at this hotel.. the staff were very curteous. Manish in the restaurant, Sandeep in the housekeepingg, Biju in the spa, Aditya at the reception, Anurag in the momo deli and a lot more. Wonderful hotel with exceptional service. Rooms are very good, the thai restaurant could not be any better. Wide variety of food options. Ask the concierge to help you with choosing good local cuisine, they are very good. Also very close to most of the malls. Transportatio on the over head subway is also close to the hotel. Thanks for a good memory

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank se s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 26 September 2012
Dear Guest,
Warm greetings from Courtyard by Marriott, Gurgaon!

We are pleased to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your feedback has been shared with the entire team. Whilst it has always been our focus to provide our valued guests with personalized service; it is feedback such as yours that inspires the team to strive to perform better.

We really appreciate your kind words about our associates in restaurants, spa, front office, housekeeping & conceirge.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back at the Courtyard by Marriott, Gurgaon.

Best Regards,
Kanika Hasrat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,248 reviews from our community

Traveller rating
    702
    362
    107
    44
    33
See reviews for
213
119
71
726
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Utah
Level 6 Contributor
126 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 24 September 2012

This is a very nice hotel, the service is excellent and the room is nice. It is, however, very expensive. After one night I had to move to another hotel in Gurgaon because of changes in travel plans. I am now getting the same quality and service for less than 1/2 the cost of the Marriott.

Room Tip: Try the Optus Sarovar Premiere, just 2.7 kilometer away.
See more room tips
  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John-in-Utah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 28 September 2012
Dear Guest,
Warm greetings from Courtyard Marriott, Gurgaon!

We are pleased to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your feedback has been shared with the entire team. Whilst it has always been our focus to provide our valued guests with personalized service; it is feedback such as yours that inspires the team to strive to perform better everytime.

We understand that you found our hotel to be expensive and that you preferred to stay elsewhere with the same quality of service. However, in future, we request you to let me know when you are travelling again to Gurgaon and I shall be personally involved to ensure you get the best available rate.

Also, request if you could share your contact details for our reference.
Thank you for helping us improve and we are genuinely grateful for your feedback.

Best Regards,
Kanika Hasrat
General Manager
kanika.hasrat@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 6 Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 September 2012

I visit Gurgaon regularly on business trip and stay in different hotels because of availability and rates they quote. This is the first time I stayed in Marriot and I had good experience. Though the staff is not responsive the facility is well maintained and clean. The metro station is close by. The breakfast was good. I did not use any of the facilities hence not be in apposition to comment about them because my stay was for only one night.
The airport pickup was done promptly on my arrival. As I had to move to another town, I did not ask for a drop. My overall experience was good.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vmonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 24 September 2012
Dear VMonte,
Greetings from the Courtyard by Marriott, Gurgaon.

We are pleased to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your feedback has been shared with the entire team. Whilst it has always been our focus to provide our valued guests with personalized service; it is feedback such as yours that inspires the team to strive to perform better.

We appreciate your kind words about breakfast and airport pick-up.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back at the Courtyard by Marriott, Gurgaon.

Warm regards,
Kanika Hasrat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 13 September 2012

Positives:
1) Prompt, professional and welcoming pick-up (my flight was early and the pick-up was already there)
2) Efficient check-in and check-out
3) Good-sized room and comfortable bed
4) Restaurants – welcoming service, staff makes effort to remember room number and our preferences


Improvements:
1) Bathrooms – Should provide sanitary disposal bag
2) Quality of shower cap is poor. Two of my shower caps tore when I used it.
3) Spa & restaurant music – Music played had techno repetitive beats, which was pretty annoying, especially if you were trying to relax.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvidKLTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 26 September 2012
Dear AvidKLTraveller ,
Greetings from Courtyard Marriott, Gurgaon!

Thank you for taking the time to share such a detailed and well thought out feedback . We do value the praise and apologize for the glitches. We have addressed the feedback on the quality of the shower caps with the vendor concerned and have introduced a new quality . The music in the spa is definitely valid feedback too and we shall soon have separate music in this area.

Thank you for helping us improve and we are genuinely grateful for your feedback . I hope you have an opportunity to visit us again and can experience improvements first hand.

Best Regards,
Kanika Hasrat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhopal, India
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 September 2012

Its a good hotel if seen just like a hotel, but the 5 star rating makes you expect something more where this hotel fails.
The experience of checking in wasn't great. Had to wait for a long time and too many questions asked while checking-in. Room was good but not grand. Had to ask Shaving kit as it wasn't available in the bathroom. didn't like the food (oriental restaurant) at all. I had not ordered bottled water but the water served felt like gutter water, so finally had to order one bottle of expensive water.
One thing stood out was their breakfast. They served such a delicious mangoes, that it balanced all the mediocre things.
Will not like to stay there again, if I have any other good option available.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 26 September 2012
Dear Guest,
Warm greetings from Courtyard Marriott, Gurgaon!

Thank you for taking the time to update a Tripadvisor revert regarding your stay at Courtyard by Marriott. I am grateful for your kind words regarding the breakfast experience and we do believe that this is definitely an area of pride and focus within the hotel .
I do however, apologize for the many lapses in service and can only assure you that this feedback is valuable to us. Whilst we do spend a lot of time in training our staff it is feedback such as yours that means we need to do more . May I also assure you that the water served in the hotel is treated and filtered water and is perfectly safe for drinking, though you may be aware the taste of water differs area to area.

I would request you to treat the lapses in service as an aberration from our usual high standards of service and give us an opportunity to serve you again . Please feel free to let me know when you are travelling again to Gurgaon and I shall be personally involved to ensure you have a memorable stay .

Best Regards,
Kanika Hasrat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 August 2012

Overall: a good choice for the business (or leisure) traveler who wants to stick to the Marriott chain in Gurgaon.

I have stayed here multiple times on business trips and have hosted foreign business visitors here who all liked the hotel.

Property: located close to the IFFCO chowk Metro station and to the Delhi airport (about 30-45 mins taxi ride). Offers all the standard Courtyard amenities incl a nice pool after a hot Gurgaon day and a gym. The surroundings can become a mess if it rains, but that's true for all of Gurgaon with its non-existent drainage system.

Service: quite good. Didnt have issues. During a recent trip, we had to wait for the room to become ready (seemed to be a genuine issue: we needed 4 rooms and had arrived at 12pm), but was handled smoothly by the staff. Havent tried their room service.

Food: excellent choices for both food and drink. Breakfast buffet which I have tried multiple times, is extensive with very efficient service. Only gripe if any is the lack of South India coffee on the offerings!

Other amenities: didnt try out the other options although my co-travelers liked both the pool and the gym.Wi-fi was fine and is free if you are a member of their frequent traveler program.

Cant go wrong with this property.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VikramAndJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika H, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 6 September 2012
Dear VikramAndJay,
Greetings from the Courtyard by Marriott, Gurgaon!

We are pleased to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your feedback has been shared with the entire team. Whilst it has always been our focus to provide our valued guests with personalized service; it is feedback such as yours that inspires the team to strive to perform better.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back at the Courtyard by Marriott, Gurgaon.

Best regards,
Kanika Hasrat
General Manager
kanika.hasrat@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2012

I was in Gurgaon for a business trip and found the hotel is perfectly situated within 15 minutes drive from cyber city and offices along Golf Course Road. The room was as expected for a hotel of this class. The staff was very helpful and polite.
The gym was ok, only three tread mills so make sure to be early if you want to get one during peak morning hours. Internet connection was very good (not necessarily a given). All in all, quite a pleasant experience.

Stayed August 2012, travelled on business
Helpful?
Thank Andreas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cy_delgu_marcom, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 6 September 2012
Dear Andreas B,
Greetings from the Courtyard by Marriott, Gurgaon!

We are pleased to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your feedback has been shared with the entire team. Whilst it has always been our focus to provide our valued guests with personalized service; it is feedback such as yours that inspires the team to strive to perform better.

We thank you for having stayed with us and we look forward to the opportunity of welcoming you back at the Courtyard by Marriott, Gurgaon.

Best regards,
Kanika Hasrat
General Manager
kanika.hasrat@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gurugram (Gurgaon) hotels
7.9 mi away
Hyatt Regency Gurgaon
Hyatt Regency Gurgaon
#9 of 235 in Gurugram (Gurgaon)
1,082 reviews
0.7 mi away
Vivanta by Taj - Gurgaon, NCR
Vivanta by Taj - Gurgaon, NCR
#6 of 235 in Gurugram (Gurgaon)
833 reviews
2.8 mi away
Hilton Garden Inn Gurgaon Baani Square India
Hilton Garden Inn Gurgaon Baani ...
#20 of 235 in Gurugram (Gurgaon)
756 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
DoubleTree by Hilton Gurgaon-New Delhi NCR
DoubleTree by Hilton Gurgaon-New...
#8 of 235 in Gurugram (Gurgaon)
1,035 reviews
1.3 mi away
Westin Gurgaon, New Delhi
Westin Gurgaon, New Delhi
#4 of 235 in Gurugram (Gurgaon)
1,415 reviews
2.9 mi away
Hyatt Place Gurgaon / Udyog Vihar
Hyatt Place Gurgaon / Udyog Viha...
#13 of 235 in Gurugram (Gurgaon)
620 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard by Marriott Gurugram Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Gurugram Downtown

Property: Courtyard by Marriott Gurugram Downtown
Address: Plot no - 27 B, Sector Road | B Block, Sushant Lok -1, Sector 27, Gurugram (Gurgaon) 122002, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Gurugram (Gurgaon)
#10 Family Hotel in Gurugram (Gurgaon)
#11 Spa Hotel in Gurugram (Gurgaon)
#12 Business Hotel in Gurugram (Gurgaon)
#14 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard by Marriott Gurugram Downtown 4*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the heart of Gurgaon, the ‘Cyber City’ of North India, Courtyard by Marriott Gurugram Downtown redefines comfort and quality. Our Gurugram, India hotel's location is strategic - in Gurgaon just 30 minutes away from the New Delhi International Airport. We offer warm, attentive service, exclusive dining options and best-in-class amenities, makes it an ideal choice for business and leisure travellers looking for an international standard hotel accommodation in the national capital region. The location provides easy access to not just the key tourist attractions of New Delhi, but also makes it a perfect base for tourists covering the entire ‘golden triangle’ of Agra and Jaipur.Courtyard by Marriott Gurugram Downtown offers 198 spacious, contemporary rooms which include 154 fully appointed rooms, 38 executive rooms and 6 exquisite suites with king size beds along with a fully equipped work-station, ensuring that each guest has a comfortable and memorable stay. For the discerning business traveller, the hotel offers all facilities including meeting rooms, state-of-the- art audio-visual equipment as well as wireless, high speed internet access and video conferencing facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Southall Travel, Expedia, Booking.com, Hotels.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Courtyard by Marriott Gurugram Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Gurgaon Hotel Gurgaon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing