We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Courtyard by Marriott Gurugram Downtown
Ranked #17 of 233 Hotels in Gurugram (Gurgaon)
Israel
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
Reviewed 28 May 2014

I stayed at the hotel for a week on a business trip.the service was great...all the staff are very friendly and my room at the 14th floor was very comfortable. the food for breakfast and dinner was very tasty and varied but not cheap. I recommend the stay at this hotel if you are in Gurgaon.

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank menilub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 5 June 2014
Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon and making our day!!!!

We appreciate the feedback in regard to your perfect business trip. Your feedback in regard to the facilities, staff and services - is truly what we aspire to achieve every day. It is very important for us that our guests feel pampered and well taken care of. And we are thrilled to learn that you enjoyed a comfortable stay at the hotel.

We look forward to welcome you back at your next visit.
Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,164 reviews from our community

Traveller rating
    637
    347
    107
    43
    30
See reviews for
196
116
67
672
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2014

We stayed at this hotel for one night prior to flying out of Delhi, It is better than many of the more 'premium' Marriotts I have stayed at outside India. We were upgraded to a suite room with a seperate living and great views across the city. The service was first rate starting from being received at the gate and everything was just seamless. Check in checkout took a few seconds both times. Buffet breakfast was also very good. Overall highly recommended.

Room Tip: Choose on higher floors and the suite options are very good.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RBhatla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 29 May 2014
Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon!

Trust you had an excellent stay with us.

Thank you for your valuable feedback , this is truly what we aspire to achieve every day.

It is very important for us to serve our guest , pamper them and ensure they are comfortable. We feel blessed that our guests acknowledges our efforts.

It was great to learn that you enjoyed your stay at the hotel. It is our constant endeavor to exceed every guest expectations.
Your feedback gives us the opportunity to create a new benchmark for us to serve our guests with improved services and make their experience better.


I was indeed proud to read such wonderful feedback for our services and hospitality at the hotel.

We look forward to welcome you back on your next visit.

Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

This hotel is all about its staff. Probably the best team in any Indian hotel. Always smiling, always ready to help and indeed very helpful!
The location is great (on a quiet street), breakfast awesome, food delicious and rooms extremely comfortable.
Best place to stay in Gurgaon!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 28 May 2014
Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent booking at Courtyard by Marriott, Gurgaon!

Thank you for the feedback in regard to our to our staff and their services – this is truly what we aspire to achieve every day. It is very important for us that our guests feel pampered and well taken care of by making them comfortable by service their needs. We are happy to acknowledge that you enjoyed a comfortable training session at the hotel. It is our constant endeavor to exceed every guest expectations ensure that every guest leaves as an ambassador of our product and services.

I was indeed proud to read such wonderful feedback for our services, hospitality, food, room and overall outlook of the hotel. Thank You once again for acknowledging my team.

We look forward to welcome you back at your next visit.

Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnetka, Illinois
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 May 2014

I hosted a training session here for 15 people over 6 days. Overall, the experience was great. The service was good, meetings rooms were comfortable with an attentive staff. The guest rooms were also clean and well maintained.

I rated it only very good for two reasons: The exterior of the building needs some maintenance (significant panels missing from one side) as do the stairwells - especially on the upper floors where there's obviously a moisture issue causing paint to peel and concrete to oxidize. Both of these may not be readily apparent to people but indicate a place where not every detail is attended to.

The second reason is the front desk staff. While very good, at times it took multiple requests or an escalation to get attention needed on some basics. For a Marriott, I'd say it is an opportunity to address.

Room Tip: Higher rooms are naturally better for the view etc.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 28 May 2014
Dear Guest,
Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon!

Whilst I am grateful to you for taking the time to update your feedback on Trip Advisor, I do apologize for the experience in regards to the hotel upkeep and maintenance. The Engineering team is working on the points as advised by you. Rest assured the procedures and resurrection is under process and we are looking forward for several refreshing changes in the property.

Thank you for your appreciative comments about our Hotel, the rooms , lobby , food and above all service. We are committed to providing you with the best services at all times and will work on the feedback shared by you. It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Courtyard by Marriott, Gurgaon.

We look forward to welcoming you back to Courtyard by Marriott, Gurgaon and assure you of improved experience.
Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 May 2014

The entire staff (front office,food and beverage,housekeeping,concierge) is awesome and they go above and beyond to ensure that nothing falls through.......great customer experience and a wonderful home away from home! .....food is awesome both at the restaurant as well as on the 16th floor concierge lounge. The ambiance and decor is very compelling and brings in the most serene surroundings entering the foyer. This is by all standards a full service Marriott luxuries - I have not seen any Courtyard in the United States in this format and it is very comparable to any bigger Marriott property. The rooms are extremely comfortable, modern architecture and spacious. They are cleaner, have wonderful views of the massive Gurgaon skyline, especially some wonderful sunsets and sun rise. The room decor and big size brings in extremely positive energy! ......The bathroom and shower is beautiful and all-glass walls is truly a heavenly experience and blissful....Highly recommended and enjoy your stay!!

Room Tip: Ask for the front Gurgaon skyline view
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 23 May 2014
Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon!

Thank you for the feedback in regard to the room, facilities and services – this is truly what we aspire to achieve every day. It is very important for us that our guests feel pampered and well taken care of. We are thrilled to learn that you enjoyed a comfortable stay at the hotel. It is our constant endeavor to exceed every guest expectations ensure that every guest leaves as an ambassador of our product and services.

I was indeed proud to read such wonderful feedback for our services, hospitality, food, room and overall outlook of the hotel.

We look forward to welcome you back at your next visit.

Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 May 2014

My first impression about this hotel and staff was pretty incredible. The staff was helpful and the check in was smooth.
Right after that my troubles started. I never got the wake up call I scheduled for and later in the day they said they would charge me Rs. 2400 for giving me a car that I wanted, to just go to the parallel street. (1.5km to and fro). Apparently that is their rate and they can't do anything about it even for their frequent visitors. That really ticked me off as they were clearly ripping me off. When I denied it and asked them to call meru cabs for me ( I was new to the city) , they called some other cab service who denied running on the meter and said the minimum charge was 1000 rupees.
Is all this acceptable? I got an email from the relationship manager apologising and promising me better service next time after my feedback, but I never went back there.
Food was decent and the location of the hotel is great.

Room Tip: There are plenty plenty of other hotels to choose from. You wont lose anything if you decide not to...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shilpa_george4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 12 May 2014
Dear Guest ,

Thank you for taking the time to update feedback about your stay on Trip Advisor .

I do apologize for the poor experience regarding your stay and the car hire facility specifically . Whilst we do aspire to meet expectations of all our guests we failed to meet yours in terms of the car hire pricing . As you are aware hotel cars are priced at a differential from local yellow or radio taxis . As written to you earlier and promised we have indeed introduced a 2 hour car hire rate instead of the regular 4 our one that was quoted to you . We do apologize for the unintentional inconvenience caused to you due to the fixed rates on the car hire facility and our inability to meet your needs .

I do hope we have an opportunity to serve you again and assure you of our commitment on improvements.

Thank you
KANIKA HASRAT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westfield, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 May 2014

Really can't find fault with this hotel. The service was 1st class, the food was excellent and the facilities in the hotel were just what I needed. I upgraded to the Executive Service, which was very good value for money. If I was to find fault, it would be the pool area which is in the direct daytime sun with no shade, but a minor point.

Room Tip: I stayed on the 8th floor at the back, no noise at all.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this review, 13 May 2014
Dear Guest,

Thank you for taking out the time to share your valuable feedback with us.

I am delighted to learn that you had a pleasant stay at our hotel and enjoyed the facilities we offer. We have noted your feedback regarding the pool and will share it with the concerned department.

Thank you for choosing to stay with us at Courtyard by Marriott, Gurgaon. We do hope we get the opportunity to extend our refreshing services to you once again in the near future.

Best Regards
Kanika Hasrat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gurugram (Gurgaon) hotels
7.9 mi away
Hyatt Regency Gurgaon
Hyatt Regency Gurgaon
#9 of 233 in Gurugram (Gurgaon)
1,047 reviews
0.7 mi away
Vivanta by Taj - Gurgaon, NCR
Vivanta by Taj - Gurgaon, NCR
#6 of 233 in Gurugram (Gurgaon)
781 reviews
2.8 mi away
Hilton Garden Inn Gurgaon Baani Square India
Hilton Garden Inn Gurgaon Baani ...
#19 of 233 in Gurugram (Gurgaon)
736 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Westin Gurgaon, New Delhi
Westin Gurgaon, New Delhi
#4 of 233 in Gurugram (Gurgaon)
1,363 reviews
3.0 mi away
DoubleTree by Hilton Gurgaon-New Delhi NCR
DoubleTree by Hilton Gurgaon-New...
#7 of 233 in Gurugram (Gurgaon)
966 reviews
2.9 mi away
Hyatt Place Gurgaon / Udyog Vihar
Hyatt Place Gurgaon / Udyog Viha...
#13 of 233 in Gurugram (Gurgaon)
549 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard by Marriott Gurugram Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Gurugram Downtown

Property: Courtyard by Marriott Gurugram Downtown
Address: Plot no - 27 B, Sector Road | B Block, Sushant Lok -1, Sector 27, Gurugram (Gurgaon) 122002, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Gurugram (Gurgaon)
#10 Family Hotel in Gurugram (Gurgaon)
#12 Business Hotel in Gurugram (Gurgaon)
#13 Spa Hotel in Gurugram (Gurgaon)
#16 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard by Marriott Gurugram Downtown 4*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the heart of Gurgaon, the ‘Cyber City’ of North India, Courtyard by Marriott Gurugram Downtown redefines comfort and quality. Our Gurugram, India hotel's location is strategic - in Gurgaon just 30 minutes away from the New Delhi International Airport. We offer warm, attentive service, exclusive dining options and best-in-class amenities, makes it an ideal choice for business and leisure travellers looking for an international standard hotel accommodation in the national capital region. The location provides easy access to not just the key tourist attractions of New Delhi, but also makes it a perfect base for tourists covering the entire ‘golden triangle’ of Agra and Jaipur.Courtyard by Marriott Gurugram Downtown offers 198 spacious, contemporary rooms which include 154 fully appointed rooms, 38 executive rooms and 6 exquisite suites with king size beds along with a fully equipped work-station, ensuring that each guest has a comfortable and memorable stay. For the discerning business traveller, the hotel offers all facilities including meeting rooms, state-of-the- art audio-visual equipment as well as wireless, high speed internet access and video conferencing facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Southall Travel, Hotels.com, Priceline, Ebookers, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Courtyard by Marriott Gurugram Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Gurgaon Hotel Gurgaon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing