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“Warm & Awesome Experience”

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Courtyard by Marriott Gurugram Downtown
Ranked #12 of 264 Hotels in Gurugram (Gurgaon)
Reviewed 17 June 2014

We stayed during transit at this property in Gurgaon, India in April and May 2014. From check in to check out, it was a wonderful experience. The staff was very helpful. Rooms were good. Breakfast spread was nice. Overall, very happy with the experience.

  • Stayed: May 2014, travelled with family
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2  Thank Pankaj5246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 21 June 2014

Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon.

We are delighted to know that were pleased with your stay at the hotel. Thank You for appreciating the hotel’s courteous staff, rooms and buffet breakfast.

We look forward to welcome you back at your next visit.

Best Regards
Kanika Hasrat

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1,002 - 1,008 of 1,455 reviews

Reviewed 15 June 2014

I was in Delhi at the Courtyard by Marriott Gurgaon and forgot a medical pillow which is personalized, and I emailed the hotel but no luck. Tonight I checked with Assistant Front desk Manager Mr Pragil Prabhakaran on check in, and he proceeded to search for it at the laundry and after more than an hour and a half managed to locate it and brought it to my room personally. Kudos and much appreciated, my sleep saver.
A special word of thanks to Mr Pragil, my utmost appreciation,
Mazin Dia

  • Stayed: June 2014, travelled on business
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3  Thank Mazinlamis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank you very much for sharing your feedback on trip advisor, with regards to your recent stay at Courtyard by Marriott, Gurgaon.

Pragil is indeed an asset to our company and takes personal attention and care to every guest he comes across. I have conveyed your thanks to Pragil and he was super excited to see his name on trip advisor. I apologize this could not get resolved at your first attempt, however we have noted your preference and would be happy to store the pillow at the hotel and place in your room for your future stay. kindly let us know, if this works for you.

Once again, thank you very much and we look forward to welcome you soon at The Courtyard by Marriott, Gurgaon.

Best Regards
Kanika Hasrat

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Reviewed 13 June 2014

Had an awful experience. Basic amenity of having Sony Six beaming World Cup match is not available. Can't believe this is possible. On enquiry the front desk guided me to Lounge. And there the team was busy browsing through free live stream in YouTube to find a way :). Wish I had checked out then itself but being late in the night could not. Even all the TV channels were scrambled. In this part where getting this amenity at home is a 5 minutes task the hotel staff didn't have a clue. On intimation they didn't have an answer expect putting a sorry face.

  • Stayed: June 2014
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Thank 175sandipd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 16 June 2014

Dear Guest ,

Thank you for taking the time to share your views on Trip advisor .

We are truly embarrassed for not being able to meet your expectations in regard to your stay especially in regard to the streaming of the world cup at the hotel . I do understand your frustration in this regard and can only apologize for this . We did have a technical concern due to which we were unable to show the matches on the night of your stay . The channel is now available at the hotel .

My apologies again and may I request you to not let this incident mar your otherwise favorable impression of the hotel and give us an opportunity to serve you again .

Best regards,

Kanika Hasrat
General Manager

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Reviewed 11 June 2014

For ring ceremony of my only daughter i chose this hotel for stay of our outstation guests and booked their Aangan baithak banquet hall for solemnization of ring ceremony for about 125 no of guests. Overall experience of all the guests was excellent in every respect specially by event management , catering and banquet arrangement team.

The event was highly successful and memorable for all of us.

I convey my sincere appreciation for the whole team specially Mr Sumit chopra ,Mr Rakesh Balhara, Sachin, Manoj ,sonu and Bhavesh.

o.s.pandey
9891096633

Room Tip: All rooms are excellent.
See more room tips
  • Stayed: May 2014, travelled with family
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2  Thank om p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank you very much for sharing your feedback with regards to the recent event held at our banqueting at Courtyard by Marriott, Gurgaon.

I am truly impressed to hear your feedback and have personally conveyed your appreciation to my events team. Rakesh, Sumit , Manoj, Sachin, Sonu and Bhawesh are indeed an asset to the company and are an example of exceptional service. We do lots of corporate and social events through out the year and i must acknowledge that our team is expert in dealing with all types of catering requirement.

I am glad that you and your guests enjoyed your stay too. I would also like to take this opportunity to update you on our upcoming larger banqueting facility. With a greater need for social events, we would be launching our new banquet hall in few months down the line. This would be one of the best in the area and would have a combination of indoor and outdoor.

Should you be looking for your future events, please feel free to contact our events team , who would ensure their personal attention to everything you would need.Once again, thank you very much and we look forward to welcome you back !

Best Regards
Kanika Hasrat

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Reviewed 30 May 2014

I found the hotel to be very nice and the staff both in the hotel and the on site restaurant exceptional. The rooms are a bit on the small side but nicely appointed, and the showers are terrific. I would definitely recommend this hotel.

  • Stayed: May 2014, travelled on business
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2  Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank You for sharing your review on Trip Advisor .

I am pleased to read that you enjoyed your stay with us . We spend lot of time training our associates and it give me great pride when i hear great feedback about my team. I am rather impressed to hear about our restaurant team and staff services.

I am sorry you found the rooms size smaller, however glad that you found them well appointed with great facilities.

I look forward to welcome you back at Courtyard by Marriott, Gurgaon

Best Regards
Kanika Hasrat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

I stayed three months on a business trip, unforgettable experience. Excellent staff makes the hotel a wonderful place to stay. Guests are well taken care by the every staff member of the hotel.

Great breakfast with selection of Indian plus Chinese/ western food. Lunch dinner buffets were great too. Clean and big room with nice bathroom. Gym and pool area is great! For Marriott gold members, 15th floor executive lounge is nice, enjoyed happy hours with free drinks and snacks!

Glad to recommend "Courtyard by Marriott Gurgaon" for business/ pleasure stay... :)

  • Stayed: March 2014, travelled on business
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1  Thank Suresh_Weera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank You for sharing your review on Trip Advisor for your stay at Courtyard by Marriott, Gurgaon!

It was indeed an absolut pleasure to make Courtyard by Marriott Gurgaon your home for three months. The team here enjoyed your company as much as you enjoyed the hotel. Thank you for the feedback in regard to our staff and their services – this is truly what we aspire to achieve every day. It is very important for us that our guests feel pampered and well taken care of by making them comfortable by service their needs.

I was indeed proud to read such wonderful feedback for our services, hospitality, breakfast and and leisure facilities. Thank You once again for acknowledging my team.

We look forward to welcome you back at your next visit.

Best Regards
Kanika Hasrat

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Reviewed 28 May 2014

Five stars all the way! Everything perfect, room, food, grounds, staff, couldn't have been better looked after. Huge room, stunning bathroom, sparklingly clean throughout. An excellent hotel, shame we were only there for a couple of nights!

  • Stayed: April 2014, travelled as a couple
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1  Thank w4sssup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanikaHasrat, General Manager at Courtyard by Marriott Gurugram Downtown, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at Courtyard by Marriott, Gurgaon .

We are delighted to read your review and to learn that you were pleased with your stay and liked all amenities and services at the hotel . Many thanks for the excellent rating you gave us and for appreciating the hotel.
We look forward to welcome you back at your next visit, hopefully for a longer one this time !

Best Regards
Kanika Hasrat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Gurugram Downtown

Address: Plot no - 27 B, Sector Road | B Block, Sushant Lok -1, Sector 27, Gurugram (Gurgaon) 122002, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Gurugram (Gurgaon)
#7 Family Hotel in Gurugram (Gurgaon)
#10 Spa Hotel in Gurugram (Gurgaon)
#11 Luxury Hotel in Gurugram (Gurgaon)
#12 Business Hotel in Gurugram (Gurgaon)
Price Range: £77 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard by Marriott Gurugram Downtown 4*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the heart of Gurgaon, the ‘Cyber City’ of North India, Courtyard by Marriott Gurugram Downtown redefines comfort and quality. Our Gurugram, India hotel's location is strategic - in Gurgaon just 30 minutes away from the New Delhi International Airport. We offer warm, attentive service, exclusive dining options and best-in-class amenities, makes it an ideal choice for business and leisure travellers looking for an international standard hotel accommodation in the national capital region. The location provides easy access to not just the key tourist attractions of New Delhi, but also makes it a perfect base for tourists covering the entire ‘golden triangle’ of Agra and Jaipur.Courtyard by Marriott Gurugram Downtown offers 198 spacious, contemporary rooms which include 154 fully appointed rooms, 38 executive rooms and 6 exquisite suites with king size beds along with a fully equipped work-station, ensuring that each guest has a comfortable and memorable stay. For the discerning business traveller, the hotel offers all facilities including meeting rooms, state-of-the- art audio-visual equipment as well as wireless, high speed internet access and video conferencing facilities. ... more   less 
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Also Known As:
Courtyard By Marriott Gurgaon Hotel Gurgaon

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