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“Fair Value”

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Country Inn & Suites By Carlson, Sector 29
Ranked #24 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Tokyo, Japan
Level Contributor
110 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Fair Value”
Reviewed 12 August 2014

Room was spacious and the bed comfortable. The water pressure in the shower was good. The hotel seemed a bit dated, The most disappointing part of the stay was breakfast, which had a good variety of items but was lacking in flavor. The coffee also tasted a bit different than what coffee usually tastes like. Despite that, in the same restaurant, the dinner buffet was very good and reasonably priced.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank WHCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 20 August 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

It is delightful and flattering to receive such a positive review from you. Country Inn & Suites by Carlson, Sector-29, Gurgaon endeavors to make every guest comfortable and takes care of their every request and requirement. We are glad to have been able to impress you with our spacious and comfortable rooms, our delicious dinner buffet and the great value for money.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. Please be assured that the feedback from our guests is of prime importance to us and we take immediate corrective measures wherever required We have taken note of your concern with the breakfast and have passed it on to the relevant departments. We assure you that this would not happen again on your next visit.

With open arms we await your return to the hotel, so that we can avail this opportunity to give you another memorable trip!

Warm Regards,
Anirban Sarkar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Gurgaon, India
1 review
Reviewed 11 August 2014

Need better hospitality, service & facility like other Country Club hotels.... We don't recomend this hotel next time. Customer service is very poor & not value for money as per the hotel name (Country Inns & Suits). The facility not like the other Country Inns.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Tanmoy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 1 September 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

We thank you for choosing to stay with us and for penning down a constructive feedback about the same on TripAdvisor. It is feedback's from our guests that help us take note of some of the problem areas that might have escaped our attention.

Please be assured that the feedback we receive from our guests no matter how big or small is of paramount importance to us and corrective measures are taken wherever required at the earliest. However, unfortunately in your review it is unclear as to what exactly was it that left you dissatisfied with our hotel. We request you kindly elaborate so that we can investigate the issue and take the matter up on an appropriate forum.

I would be pleased to know that you will give us another chance to showcase our service and assure you that we will live up to our usual high standards. We look forward to welcoming you back to Country Inn & Suites by Carlson, Sector-29, Gurgaon.

Warm Regards,
Anirban Sarkar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

My premier room was good. The location was very suitable for me as my customer's office was just few minutes away. Internet speed was fast. I asked for an iron at 12 midnight upon arrival, and got it very fast. Breakfast was included in my package but I didn't have it. My overall experience here was excellent. The lobby is nice and elegant.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank KeshMahinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 20 August 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

The generosity of your compliments that you have so kindly showered upon us at Country Inn & Suites by Carlson, Sector-29, Gurgaon on TripAdvisor, is a matter of sheer happiness and great pride for us. Our convenient location, our fabulous value added services, our efficient and prompt service and our elegant and fabulously done up lobby have been a source of delight for our patrons. We are glad to know that it brought you much enjoyment.

It is great to be appreciated for the efforts that we put in every day for our guests. Encouragement such as this from our guests brings in a zeal and great fervor to perform better every day.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Anirban Sarkar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

Fabulous experience. Loved the food and the hospitality of the people. Amazing buffet options and a very relaxing gyming and swimming experience. Well mannnered staff. Kudos for the hospitality of the hotel staff. Definitely looking forward for more stay in this hotel in the near future.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank Abhishek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 20 August 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

Heartfelt thanks to you for taking time out to write such a compliment ridden review of our hotel and for sharing it on TripAdvisor. Country Inn & Suites by Carlson, Sector-29, Gurgaon proudly boasts to satisfy all its patrons with our delicious food, our warm hospitality, our delicious buffet, our well equipped gym, our fabulous swimming pool and our courteous staff. It is heartening to know of the pleasure you experienced with us.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence!

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Anirban Sarkar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhopal, India
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 August 2014

Please do not stay in this hotel Inside room, always hot climate a/c controller switch is not working. on complaining to front desk , they replied a/c is centrally controlled, when I asked why climate controller switches are kept inside room, there is no reply. Taps inside bathrooms are leaking & flush is also not working properly.
Cost- very costlier wrt to facilities they provide.
Breakfast is Just OK.

Reservation staff was very rude during checkout. When i asked for complaint book to write, they denied & said you will got e mail then you write what you want to complaint.
I have stayed from 18 th June to 20 th June 2014 till today ie 1 st August 2014 I have not received any email from hotel.
wifi was complementary but here they give us one scratch card that is working on only one laptop, if all guest having there own laptops they will not able to use wifi.
when I say next time I will not stay then he answered OK no problem it is your wish.

Overall I wouldn't recommend this hotel. Better stay in some other hotel.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank sokhigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit S, Front Office Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 2 August 2014
Dear Guest,

Namaskar!! and Greetings to you from The Country Inn and Suites by Carlson, Gurgaon-Sector 29.

Thank you very much for sharing your feedback on Trip Advisor. We have viewed your feedback with concern and apologize you for the reported inconvenience. Your feedback on issue of air conditioning and the bathroom experience has been shared with our team for correction and assuring you that we will work diligently to ensure a similar situation does not occur again in the future.

It is deeply concerning that your experience at our hotel was an unpleasant one. It is feedback such a yours which helps to further meet and exceeds the expectations of our guests and we greatly appreciate it. We have noted with great grief and disappointment your feedback about the experience you had in our hotel. Please be assured that the feedback we receive from our guest is of prime importance to us. Also, kindly accept our apologies for the inconvenience and objectionable behavior of one of our staff that you had to face during your stay with us. As a gesture to compensate the unfortunate and rare experience at the hotel, we extend you a 50% discount on our best available room rates before 31st October’2014. I request you to kindly contact me at fom@cisgurgaon.in or +91 9560899234 to make your reservation & to enable me to ensure an experience of pure delight.

This in a small way will help us offer you our best and hopefully make you always remember us fondly and not keep this one unfortunate incident as a lasting impression of our services.

I would be pleased to know that you will give us another chance to showcase our product/services and assure you that we will live up to our usual high standards. We look forward to welcoming you back to Country Inn and Suites by Carlson, Gurgaon-Sector 29.

Warm Regards
Sumit Sehgal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, India
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 July 2014

I travel to Delhi and Gurgaon every month from Bangalore and stayed across 3 hotels in Gurgaon during my last 3 trips. Based on my experience, I would say its the best business hotel to stay in Gurgaon. Let it be location, rooms, room service, food everything was very good. Also considering the facilities they provide, there service and the amount they charge, I would love to stay in this hotel again and again.

I have stayed to two more properties in Gurgaon which are quite famous on web but they stand no where even close to this hotel. Rooms are nice, spacious, well decorated. Though I don't rely on hotel's internet connectivity but they provide super fast internet. I still remember I have ordered for a room service at 1045pm in night but still i got very tasty food. I had to run for Noida when I came to hotel for check in (in hush hush mode). Hotel staff had kept my stuff in locker room and when I came back in evening, my room was ready with my stuff there. Really appreciate there behavior. If you are foodie then this is the place to stay. Very near to hotel are couple of restaurants like Pind Baluchi / Haldiram and many more.

I would recommend this hotel to my friends and family members.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Vishrut S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 4 August 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

We at Country Inn & Suites by Carlson, Sector-29, Gurgaon thank you from the bottom of our hearts for taking some of your precious time out to shower such generous compliments upon us and for sharing it on TripAdvisor. We are flattered to know of the delight our prime and convenient location, our spacious and elegantly done up rooms, our efficient room service, our delicious culinary wonders, the international standards of our facilities and amenities, our value added amenities like the internet, our smooth and satisfactory operation and execution of our guests’ requests and our proximity to some great eateries brought to you.

The compliments that you have so generously showered upon us goes on to motivate us to take even greater efforts to work harder to achieve even higher levels of our guests’ satisfaction.

With open arms we await your return to the hotel, so that we can avail this opportunity to give you another memorable trip!

Warm Regards,
Anirban Sarkar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 29 July 2014

Stayed here in May 2014. One expects fast check-in, decent breakfast and nice clean rooms from a good business hotel. Country Inn & Suites by Carlson is all this and much more. Had a very comfortable stay here. The breakfast spread was good and fresh. Must say the staff is extremely courteous and efficient. All in all would recommend it for all

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank SheetalKini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCISIN, General Manager at Country Inn & Suites By Carlson, Sector 29, responded to this review, 4 August 2014
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Sector-29, Gurgaon!!

Country Inn & Suites by Carlson, Sector-29, Gurgaon thanks you for the generous admiration expressed through your review shared by you on TripAdvisor. We are glad that you liked our quick and smooth operation and service, our delicious and freshly prepared breakfast, our spacious and well maintained rooms and our courteous and efficient staff.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction.

It would be great to see you return soon and have many more memorable experiences with us. We strive to make our guests’ experiences cherishable!

Warm Regards,
Anirban Sarkar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Sector 29

Property: Country Inn & Suites By Carlson, Sector 29
Address: Plot No. 360 - 362, Gurugram (Gurgaon) 122001, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 233 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Country Inn & Suites By Carlson, Sector 29 3.5*
Number of rooms: 44
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