I stayed here in Feb this year for a week in their premium room. The hotel's location is great, everything from Starbucks to pizza hut to mainland china is right across the street. The room was nice and the bathroom was great. It had a bath tub, separate shower enclosure and it was clean and well kept. The bathroom doesn't have a separate geyser and the time for hot water is fixed!!! If you call them they will generally put on the water for you and you will get hot water in about 30 min. I found this extremely inconvenient as I was never there in the evening hot water curfew and remember that this right in the middle of a really cold winter, where I had to wear thermals, jacket etc to keep warm and not having hot water can really spoil your day.
I was here on work, so I needed to get out in the morning and that meant having the complimentary breakfast. It wasn't something to write home about. Mediocre is the best word I can use to describe it. Limited choice and having it repeated almost 7 days in a row did feel crappy.
On day 2, I borrowed a friends car for the time I was there and when I reached the hotel I was told that I cannot park there and I had to park in the public parking opposite to the hotel. When I said that I was told that there is parking when I booked (makemytrip) , the guard told that the hotel owner's car is parked and I cannot park because I might block him!! I called out to somebody else in the hotel and he said the same thing.
The same day when I went back to the room and used the new replaced towel, it had a hole in it! It looked more like a rag then towel, but it was clean so I shut up and used it.
Its a good enough hotel with nice rooms and good location, if only they can work on their people skills and realize that might be , just might be, the guest is as Important as the owner and do something about their hot water and breakfast then they might be able to get better customer satisfaction.
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