I wanted to submit my review as I am actually at this hotel now. When I got to the hotel I thought the lobby was nice. However, when we got to our room it smells like smoke. We were told all rooms are smoking rooms. This I find very odd.
The bathroom was missing a shower door, and when you turn on the tap it smells like sewage. I also found a couple stains on the pillow cases. The power went out while we were there and there were technical issues with the TV and internet (both didnt work at times).
The food we ordered was not edible (from the restaurant).
The worst part is that we told the staff we needed a quiet room to sleep (as I'm sure most people do) and they assured us it would be. Well its 11:45 pm and all we can hear is loud music and drums. We called front desk to find out what was going on and they said it's an event in the hotel that can be heard from all rooms. I spoke to the manager and he apologized and said he would take care of it immediately, which he did not. I don't think it's fair for me to pay for a room that I got no sleep in and that is definitely not as advertised. I am bringing this concern up with the company I booked with.
I hope no one has to stay at such a horrible place. In the future if I were ever to come back I would spend the extra money and stay at the westin.
- Official Description (provided by the hotel):
- United 21 CityMark Hotel (4 Star Deluxe Property in the heart of Gurgaon) offers spacious, contemporary and comfortable accommodations in the heart of Gurgaon, providing easy access to most of the Corporate and Financial centers..CityMark hotel features 80 guest rooms with modern decor and countless amenities. Each of our rooms and suites caters to the varying needs, which combine warmth, exceptional service and state of the art technology in an inviting ambience, ensuring a pleasant and memorable experience. ... more less
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