Its the perfect example of hotel with good infrastructure but a pathetic staff. It doesnt really fulfill the reason of staying in a hotel.
I visited the hotel for an overnight stay. In the 12hrs of my stay, here are my observations:
1. The food or the buffet for dinner had flies flying over the open food, despite being covered by air conditioned area. Over the top, there was not a single staff near the place who could see it or even correct it after being notified by me.
2. I really felt the hotel was on some cost cutting policy as there was abnolutely no light or switched on ac on the 5th floor corridors. I had my room on that floor.
3. The most terrible thing happened during check out. The housekeeping supervisor, Mr. Amit, found out that the bed sheets of the room i stayed in had accidentally got some stains due to the biological menstrual cycle of women. The so called housekeeping supervisor said that it cannot be washed and is of no use to the hotel. He, with the Front Office Executive (FOE), Mr. Vivek demanded Rs. 2200 for the same. The lady insisted that the stains are easily washable, to which both the gentlemen Mr. Vivek and Mr. Amit had the audacity to ask the lady to wash it herself. And she actually washed it in 2 mins and the stains were gone. I wonder how the staffing team of the property works to recruit such people in the franchise. I feel pity on the hotel chain. If i could, i would put all the wrongful words for those two guys here on tripadvisor. Highly unskilled and unprofessional staff. Neither were the two sorry for this behaviour of theirs. Pathetic and shameful.
Choose to spend your money at the right place and right people. This place is fine, but the people are not.
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