I have been a patient with some sort of pain in my legs since last 2 years. I have gone through many different kind of medication and test but the final answer till now to my pains is regular massage therapy. I have tried many different Spa parlors in the Gurgaon. Blue Terra was recommended by someone to me and I searched for it online. It has received the ward of 7th best in India. Considering all this I called and booked an appointment. I was told the last appointment is of 8 pm, the therapy suggested to me was of 75 minutes. Due to traffic I was late and I got a call from the Spa if I was coming to which I replied that I am on my way and reached the Spa by 8:07 pm. on reaching I was told the therapy which was suggested earlier will not be done now as I am late. No one informed me during the phone call on my was that if I reach 7 mins late then the 75 mins therapy will reduce to 60 mins therapy which might not be usefull for my pains. I would have come on any other day in that case. But I went ahead and opted for 60 mins service. it was a good experience and I was somewhat happy after the therapy. After making the payment I was asked if it was my first visit, to which I replied in affirmation. I was offered a card which will give me 50% off on my next 2 visits provided they happen within the 30 days. I was super happy and took the card thinking there is no harm in taking the card and avail the discount if i get time to come within 30 days. As the luck would have had, the pain increased and I had to go for the therapy within 7 days. I called up the spa to check the availability and book the appointment under the discount offered to me. I was taken aback when the person told me that the offer is only for members and will call back and revert. He called back and said it is not possible for them to offer the discount. I said I am in need of a therapy as the pain is there so I am coming and we will discuss the discount there only. On reaching the Spa, i was told the terms and conditions are mentioned on the back of the card. The terms said " 25% discount on 1st or 2nd visit or 50% discount on 3rd visit, whichever is lower". This was not told at the time of handing over the card and I never looked at the back of it. As a normal person I agreed to the written terms and went ahead with the therapy. I entered the room at 07:50 pm and in the middle of the therapy I was wondering what next as the therapist was about to finish while the clock was saying 08:35 pm. In the middle of the therapy i asked for the pressure to be increased to which i got a very rude reply that during the dry massage the pressure was there it will not be there with the oil massage. I thought this is the process of this particular therapy and asked the same which was confirmed by the therapist. but suddenly, at 08:45 she said its done and the time is over. I wondered and explained her that I entered the room at 07:50 then how come 75 mins therapy is done within 55 mins. She said its done and left the room. I asked for the responsible person to come and explained him everything to which he said I will get extra 15 mins. ( a loss of 5 mins when you are paying for the services on mins basis) . During the 15 mins extra time I asked for more pressure as the hands were barely moving. I got the reply "Itna hi hai" . I asked what does that mean, she said, " itna hi pressure hai, taakat nain hai" . She completed her 15 mins left the room and I waitied for good 10 mins expecting someone to come and tell how to operate the steam machine or how to switch on the shower with correct temperature. When I called for someone to do the same, it was explained to me but nothing worked in that machine as told and I struggled to get my self cleaned up. While leaving I told the person at the reception( with whom I had clarified regarding the discount policy while entering the spa) it was a bad experience so I will not be coming for the 3rd time here. Kindly give me discount of 1st and 2nd visit which is 25 % of both visits. He refused for the same. Said, " I should have informed earlier that I want discount on 1st and 3rd visit and not on 3 rd". If the card was handed over to me after making the full payment of 1st visit then how can I inform earlier that I want discount........ I asked for the contact number of the owner( who is happily working in the service industry) but I was informed that they are not authorized to provide his number. If the customer can not complaint to the staff or the owner where does he go to tell that he has paid full both the times to get the worst service of his life.
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