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Lemon Tree Premier, Leisure Valley, Gurgaon
Ranked #27 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
wales
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“And again”
5 of 5 bubbles Reviewed 27 October 2013

Stayed here for 5 nights over a two week period and it was consistently brilliant.the staff remembered me the second time and took a personal interest in my welfare, the rooms are large and immaculate, the breakfast outstanding, the pool and health club a gift.
I could go go on.
And it is all set in a large spacious and airy building with a gentle non intrusive ambience.
Will go out of my way to stay here again and am interested in other Lemon Tree Hotels

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank timtysonshort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
192 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

Lemon Tree Premier is really a nice place to stay. I went gurgaon with my husband for his meeting in oracle.we choose that place for stay.it is really a good place with good service,excellent staff.peaceful place ,nice room all are good in this place.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank ruchi101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
163 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

On my business trip I stayed in this hotel which I am satisfied with over all service. I strongly recommend and it location is an attraction as well. Staff service was highlighting experience. Looking forward for a family stay soon.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srinivas777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

I stayed in the hotel for 3 nights. absolutely satisfied. Actually I was booked in Lemon tree hotel by my company.Very much disappointed with room there. After that hotel guys put me into their premier one. superb experience.Would love to stay there in future.....

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suvain1sda0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 16 October 2013

Recently stayed at the hotel for a week - our third visit. The hotel is exceptionally clean with excellent levels of care and service. The staff go out of their way to make the experience wonderful.
Our thanks in particular to the front office Assistant Manager Nancy Pasricha for all her help, support and guidance.
Will happily stay again and recommend to other potential guests thinking of booking this hotel.

  • Stayed October 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinit788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 16 October 2013

I traveled to Gurgaon on a Business trip on 3rd Week of September. My travel desk had booked a Superior room with 24/7 High Speed Internet Access at Lemon Tree Premier, Gurgaon. On the day of Check-in I came to know that Internet is free for just 30 minutes!! inside the room.The ad in their website which states 24/7 wifi access is misleading. According to them 24/7 wifi access is in their Business Center not in the room!!.Business center is in the ground floor!!
Later I upgraded my package to additional 699+taxes for free wifi internet access inside the room which according to them includes dinner, but the amount is listed in the bill as part of the room package. ...worst is their bill...you would never understand it..
The rooms are not so spacious according to the premier standards... Only thing I liked in this hotel was the dinner.
The service was very poor, they do not respond to your requests very quickly. They take their own time.
Overall not a best place to stay, better to try some other hotels nearby.This would be my first and last choice..

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muralk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Premier, Leisure Valley, Gurgaon, responded to this review, 21 October 2013
Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Leisure Valley, Gurgaon. May I apologize for not meeting some of your expectations during your stay.

We have noted your comments and are reviewing the relevant processes. Specifically:

•Internet services: as was proactively informed by our Front Desk team, our internet services have been outsourced to a nationally reputed service provider and while in the rooms we levy a minimal mark-up on their charges to recover our administrative costs, we have provided free WiFi facility to any guest who wishes to avail it in our business center. The reason we do not provide 24X7 net access complimentary, is because we would then have to recover the cost equally from the room rate of all our guests rather than only actual users (currently ~60% of our guests) which we felt would be inherently unfair to those not using these services. However, we are presently offering complimentary 24X7 WiFi to any guest who directly books his stay with us in any of our 24 hotels across India through lemontreehotels.com
•Room size: This hotel is an upscale hotel built in line with international 3 to 4 star hotels. We offer rooms of varying sizes, which are priced appropriately. Customers, who prefer bigger rooms with queen/king size beds, can choose an appropriate room while booking. You can directly book our rooms for all the 23 hotels we have across India through our website www.lemontreehotels.com or by calling us at +91 99 11 701 701.
•Quality of service: we apologize for the service you experienced at the time of your stay. We have re-briefed our team to be more speedy and proactive in attending to guest requests and to engage in a friendly and caring manner which is what Lemon Tree stands for.
•Billing details: at Lemon Tree our attempt is to provide transparency and clarity in all billings and transactions. We are sorry you faced some difficulty in understanding the bills. We offer multiple templates for the invoice and we are sure one of the options will meet your needs. If you let us know your needs prior to checkout, we will be delighted to help you out. We hope the response mail you received from us seeking clarity in your billing details helped resolve your queries.

Please feel free to contact me for any further clarifications in any regard and give us an opportunity to make amends. Should you accede to my request, please email me at gm.pgn1@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Abhishek Bairagi
Hotel General Manager
Lemon Tree Premier, Leisure Valley, Gurgaon

14 cities. 24 hotels. 2800 rooms. Refreshing India.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 October 2013 via mobile

I have stayed this hotel in the month of September and had a great experience. my room was not clean for two days by hotel staff, I complaint the same over the reception counter, reception staff Atul informed me that you have kept the room on do not disturb mode that's why my house keeping team didn't clean the room. he went to the room and explained me about the privacy switch then I realize that it's my mistake. I like this hotel very much and will come back may be January or February.

Stayed September 2013, travelled on business
Helpful?
1 Thank Narokik85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lemon Tree Premier, Leisure Valley, Gurgaon

Property: Lemon Tree Premier, Leisure Valley, Gurgaon
Address: 48-52, Leisure Valley | Sector-29, Gurugram (Gurgaon) 122002, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Gurugram (Gurgaon)
#12 Romantic Hotel in Gurugram (Gurgaon)
#17 Business Hotel in Gurugram (Gurgaon)
#23 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lemon Tree Premier, Leisure Valley, Gurgaon 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Lemon Tree Premier, Leisure Valley, Gurgaon Hotel Gurgaon

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