This is my third stay at this hotel and was hoping for a pleasant stay, but my experience this time has left me with a very bad taste. Though the hotel has good amenities and I had a good stay the first two times I was there. This time my experience was terrible.
For a business traveller who is at the hotel only to sleep and have breakfast and leave, my experience this time with the F&B staff at the coffee shop which serves breakfast was not too good and when my concern was bought to the notice of the front desk the very instant and on the next day at the time of my departure, the reponse I got was very disappointing.
Though the rooms are great, what has turned me off is the no hospitality of the F&B team during breakfast and I have never been made to feel so neglected especially when I am paying for the services including the breakfast. As a customer, I think its basic to expect to be taken care of and given basics like water etc while having food. if there was a lot of rush I would have understood. with around 8-10 people in the restaurant, I fail to understand what kept the staff so busy with the Restaurant manager no where in sight at 9am in the morning.
If they expect me to spend a good one hour eating food, then they should cater to customers who are on a holiday and if they are positioning this as a business hotel, then they should be more prompt and quick in thier service. Thanks to this, had a horrible start to my day with no breakfast that day and the next day I skipped breakfast and now I dont think I will ever stay here again and even if I do stay (as work is close by) I will not have breakfast at this place again. Cant go through the humiliation again.
- Official Description (provided by the hotel):
- The Ramada Gurgaon Central is a 4-star hotel located in the commercial hub of the city. It is just a short drive away from the International Airport. The hotel is well suited for business travelers with a range of facilities that cater to work-related needs such as high speed internet access, meeting/board rooms and a round-the-clock business centre equipped with cutting-edge audio-visual communication equipment.In terms of leisure facilities, the hotel has an out-door terrace pool and a fitness centre. Eating options include Café Rouge - the hotel's 24-hour coffee shop and Oriental Pearl - a specialty restaurant serving oriental cuisine. ... more less
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- Also Known As:
- Ramada Gurgaon Central Hotel Gurgaon