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““Both Hands Up warm friendly helpful staff”” 5 of 5 bubbles
Review of Best Western Skycity Hotel

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Best Western Skycity Hotel
Ranked #19 of 227 Hotels in Gurugram (Gurgaon)
Gurugram (Gurgaon), India
1 review
““Both Hands Up warm friendly helpful staff””
5 of 5 bubbles Reviewed 17 July 2014

We stayed here for two weeks upon moving to live in India. The staff were excellent in every way, they almost fell over themselves to offer us any help in every way. The restaurant staff need to recieve special praise for the excellent standard at the time of breakfast. The breakfast choices were satisfactory and delicious. The beds were comfortable and the rooms bright. The gym was great, The Front Desk staff were always such a pleasure to deal with and our son loved being greeted by them everyday as if they were old friends. They always had a few words with him every time we entered the lobby. Being asked by management if there was any thing more they could do for us and to let them know if we would like the chef to cook anything for our son was just such an unexpected and gracious gesture. We took the car service a couple of times and this was faultless. We also had room service, laundry service and babysitting service on occasion and again this was all excellent. Our only suggestion would be to extend the menu choice a little more but in saying this any of the food we did sample was delicious. Our son keeps asking to go back and stay there as it really did begin to feel like home. While we definetly will be back for a meal some time soon we havs pro ised him that when we are to leave India for the final time we will stay here again for a couple of nights but since we currently live only 20 minutes away we cant stay for the time being. But that in no way is a bad thing. We cant wait to finish our time in India the way it started in a lovely hotel with gogeous interior, great ambiance and relaxed atmosphere and even better staff. Well done!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidC2652VK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank You for sharing your review on Trip Advisor for your recent stay at BEST WESTERN Skycity, Gurgaon

The team at BEST WESTERN Skycity,, Gurgaon is constantly making the efforts to exceed guest expectations and we are glad that we met your expectations. Your words of praise "BOTH THUMB UP" makes try to do more for our guests! He was indeed thrilled to have been recognized

Thank you once again for staying with us, referring and encouraging us .Your kind words of appreciation are truly rewarding and do make a difference .

We would be very delighted to have you stay with us again.


Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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511 reviews from our community

Traveller rating
    332
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    60
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    24
See reviews for
72
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249
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Gurugram (Gurgaon), India
1 review
5 of 5 bubbles Reviewed 13 July 2014

Best Western Gurgaon hotel is excellent, I stayed there since last 1 yaer, and find follwing things are brilliant.

. English understanding in good level, no issue in communication
. Front office team very welcoming.
. close to 'kingdom of dream', can help get discount when buying show ticket
. airport pickup and sending off
. food supplied in the hotel is Asia, India and Western style, I feel delicious and enjoying.
. supply enough enough water as you drink.
. clean tower, very nice smell washing soap
. waiter in restaurant offerss something unexpected and make you even happy
. feels safe inside and totally relax, foot massage & head message.
. gym and swimming pool available, not tried.
. wifi need register only 1 time for visit and works very fine

Last but not least in particular, the Front Office manager Ms. Sheetal very helpfull & she always helped us out with good solutions.


Thanks Beast Western & Ms Sheetal to made our stay best

Room Tip: Executive Rooms
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank enowar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 17 July 2014
Dear Guest,

We would like to thank you for choosing to stay with us and for sharing your constructive stay experience here on TripAdvisor.

We could not have been happier to learn that you had a pleasant stay experience and were impressed with our products and property. All our amenities at Best Western Skycity Hotel are designed keeping a better you in mind and we are glad you had a lovely time with us.

We always strive to provide our guests with a rejuvenating stay and are glad our associates were able to look after your needs and requirements with utmost warmth, care and courtesy.

We look forward to welcoming you to Best Western Skycity when you visit Gurgaon next.

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
5 of 5 bubbles Reviewed 13 July 2014

Best Western Skycity Hotel, Gurgaon is one of the best hotels that I have stayed it. They have excellent settings, ambiance and customer service. All the staff are so polite and friendly, ready to help guests with any request or information needed.

The rooms are well maintained, and clean.
The food is excellent.

With such serene atmosphere very near to NH8. It is perfect for a business stay, and also fairly close to the airport (20 min drive with minimal traffic).

The only one, con that I experienced was that Wifi was only free for guests for 24 hour.

Overall a great experience.

Room Tip: 605 nice room
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank 959ani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 17 July 2014
Dear Guest,

Thank you so much for staying with us and recommending our hotel. It is always nice to see guests going back and sharing their experience about the stay to the whole world through Tripadvisor.

Our hotel is strategically located in the business hub and very convenient to reach from Airport.

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reykjavik, Iceland
2 reviews
5 of 5 bubbles Reviewed 5 July 2014

We stayed 3 nights. The staff was very helpful and we used the hotel car to see Delhi and go to Akra. The experience was fantastic.
The room and everything at this hotel was very nice.
Thank you
2 from Iceland

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dora1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 14 July 2014
Dear Guest,

I'd like to take this opportunity to thank you for your kind review.

Wish to welcome you to our hotel in the near future and provide us with an opportunity to serve you once again.

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 30 June 2014

I stayed here for 2 nights. The hotel was amazing. The staff were all so helpful and friendly and made me feel more than welcome. They couldn't do enough for me. Sheetal the front office manager was notably professional and tended to all my travel needs and arrangements. I felt very welcome here and recommend it to anyone who as looking for a warm welcome. The restaurant was very nice.There was a great selection for breakfast. I also had lunch and dinner here off the al la carte menu which were of high quality. My room was lovely, very comfortable and spotlessly clean.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sarah86938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 14 July 2014
Dear Guest,

Thank you for your kind words. I am pleased that me and my team were able to live up to your expectations.

Your appreciation for the various services at the hotel is indeed source of inspiration for the team. I am sure that this will go a long way to ensure that we keep up the good work.

We all look forward to your next visit with us and hope to see you soon at BEST WESTERN Skycity Hotel, Gurgaon.

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Hotel is situated at heart of the city,one can easily reach staff members are very cooperative and soft spoken ,when I enquired about the fun village ,that person explained the way in very easy way,and one more thing singer use to come during dinner time I swear he is ultimate ,I liked the songs he sang although I did not listen him in this visit but in my last visit around five months back I listened him I always prefer to stay in this hotel during my gurgaon visit,I can just say you will definitely enjoy on stay over here, one more thing for Japanese travellers this is nice place because they have staff members who can talk in Japanese and menu card other details,Japanese news paper one restaurant for Japanese dishes is also there so Japanese do not face any problem and staff members are also fluent in Hindi and English languages

Room Tip: There is issue about rooms ,all the rooms are equally good
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deepak5472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 14 July 2014
Dear Guest,

Thank you for taking time to write about BEST WESTERN Skycity Hotel, Gurgaon.

We are delighted that you enjoyed staying at the hotel.

Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

Once again I thank you for your feedback and look forward to welcome you back

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 31 May 2014

We checked in at 1am, room that was given to us was shabby , torn up wall papers full of smell .. then suddenly AC stopped working. It took hotel 45 min to give decision to change the room, the maintenance staff requested reception within min that room change is required but manager was adamant as to who will give reply to his manager for room change.. even maintenance guy did said I will take the responsibility as guest is more important for me but manager was adamant. Towels were really dirty all grey colour rather than white colour. Finally we had a room change which was much better , towels were neat and clean.. It took reception manager 30 min to tell us if they have some thing in Room service , and finally we had to go to other hotel for dinner. Breakfast was just as horrible... it seemed food was kept from past 2 -3 days, no freshness what so ever .... after lot of courage tried vegetable Juice and it was real horrible , salt was 10 times the required qnty ..

Room Tip: check 2- 3 rooms before you agree on a room...
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tarunjain1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, Front Office Manager at Best Western Skycity Hotel, responded to this review, 7 June 2014
Dear Guest,

On behalf of the entire team and management, I'd like to apologies for the inconvenience caused and thank your for your valuable review.

At Best Western Skycity Gurgaon, we aim to fulfill the wishes of our guests and provide 'a Home away from Home' and continuously improve our services.

Do give us another opportunity to make your stay at Best Western Sky City Hotel memorable and please email me the details of your reservation at fom@skycityhotels.com so that I can handle it personally.

Warm regards,
Sheetal Rawat
Front Office Manager
Best Western Skycity Hotel
Sector 15, Gurgaon
Telephone number - +91-124-4991111
Facsimile number - +91-124-4991122
Email address – fom@skycityhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Skycity Hotel

Property: Best Western Skycity Hotel
Address: 1 Old Judicial Complex | Sector 15, Gurugram (Gurgaon) 122001, India (Formerly Skycity Hotel)
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 227 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Skycity Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
BEST WESTERN Skycity Hotel is a centrally located full service business hotel in millennium city of Gurgaon, a part of National Capital Region of Delhi (Delhi NCR). It is close to both international and domestic airports of New Delhi. The major business districts of DLF Cyber City, UdyogVihar, Sector 32 Industrial Area, Manesar which are the hub of major MNC`s & Indian Companies are within 5-15 minutes drive from the hotel. Major tourist attraction like QutubMinar, JantarMantar, India Gate, Red Fort, Humayun`s Tomb, Akshardham Temple all are within 15-45 minutes drive from the hotel, The Delhi Metro Rail connects to all major areas of Delhi. The shopping Malls at MG Road are within 5 minutes drive from the Hotel. ... more   less 
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