I booked this hotel for one of my colleague from 3rd to 5th July. Normally we stay in BMK Acura and we are pretty satisfied with them but since their cable services were having some issue and football world cup was going on we booked this hotel. We booked a deluxe room. Arrived at the hotel In the evening. Welcome at the gate was not even average. Check in took good 20-25 minutes. When we went up I was surprised and shocked to see such a small room. We came down and complained about it to Ms.Veena Koul - Senior Manager sales and operations. Our booking was done by her only. She took another 20-25 minutes showed us few another rooms, their sizes were almost same. Since last 12-13 years I have been travelling frequently and has stayed with many hotels but not seen such a small room in any category. So after investing around an hour and half here we decided not to stay. Then when we were moving towards the car Mr. Parver Sharma- Assistant Manager Business development came almost running towards us . We did not noticed his presence while we were inside and don't know whether he was observing all this inside or someone narrated him about us. He was thoroughly professional in his approach, he apologised for the inconvenience. We were forced to change our decision and again went inside. Then we had a detailed discussion with him , he upgraded us to executive category, this room was of decent size and having decent interiors. Stayed for two nights, food quality was just ok but lacking in variety at buffet. Hotel staff here has laid back attitude and are less attentive/welcoming to guests as they are expected to be.
Overall just had an ok experience and we may or may not opt for this property again. But I was pretty much amazed and happy by the customer centric approach of Mr.Parver and in my view he is certainly an valuable asset to the hotel.
- Official Description (provided by the hotel):
- BEST WESTERN Skycity Hotel is a centrally located full service business hotel in millennium city of Gurgaon, a part of National Capital Region of Delhi (Delhi NCR). It is close to both international and domestic airports of New Delhi. The major business districts of DLF Cyber City, UdyogVihar, Sector 32 Industrial Area, Manesar which are the hub of major MNC`s & Indian Companies are within 5-15 minutes drive from the hotel. Major tourist attraction like QutubMinar, JantarMantar, India Gate, Red Fort, Humayun`s Tomb, Akshardham Temple all are within 15-45 minutes drive from the hotel, The Delhi Metro Rail connects to all major areas of Delhi. The shopping Malls at MG Road are within 5 minutes drive from the Hotel. ... more less
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