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“Great hotel but lazy staff”

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Fortune Select Excalibur
Ranked #43 of 234 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great hotel but lazy staff”
Reviewed 17 July 2014 via mobile

Hotel is great, awesome location buy the staff is lazy I booked the hotel online still at the time of check out they presented the bill which includes room rate which I have already paid online breakfast was ok and food was not at palatable. Overall ok experience

Stayed July 2014, travelled with friends
Helpful?
1 Thank Himanshu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 21 July 2014
Dear Mr. Himanshu,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address to the respective team members.

At Fortune select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency.

I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.


Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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393 reviews from our community

Traveller rating
    232
    109
    35
    10
    7
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49
16
21
261
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Greenville, South Carolina
Level 6 Contributor
127 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 July 2014

Although the staff is at your every beck and call, my overall raining of this hotel is a 3. The bed was just not comfortable and there was an order that they try to mask with air freshness in the hallways.

Pro: I was able to arrange daily taxi's to the hotel by paying an additional nightly fee. Bartenders were very attentive as well.

Wifi in hotel room extremely slow. Had better success in the lounge.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Sherri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 14 July 2014
Dear Guest ,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level 6 Contributor
680 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
Reviewed 10 July 2014

Since 2010,I have stayed in this hotel as many as 12 times.Staff members of this hotel are very courteous. Food is delicious. Corn cookies are exceptionally tasty Thanks to Bakery Chef Virender. Great hotel

Room Tip: 6th floor and above are very serene
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Kesava_Mallia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 12 July 2014
Dear Mr. Jayaakeshav,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 1 Contributor
3 reviews
Reviewed 30 June 2014

Fastest time taken to check-in in just 45 seconds. Very warm welcome letter signed by the general manager, Mr Sandeep Joshi. Delicious food at the Chinese Roof Top Restaurant and sumptuous breakfasr buffet. Very friendly, ever smiling and efficient staff. Check -out was also very fast. It took just 45 seconds.

Room Tip: Check the bathroom. If it is not upto your expectation, do not check-in. take a room with a view.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 02101946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 1 July 2014
Dear Guest,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2014

Stayed at this hotel which is situated on Sohna Road. The rooms are very good and plush with modern amenities. The Breakfast had a good spread of the usual stuff. The hotel is a little far from the main business districts of Gurgaon which is big drawback . Also the food is very expensive but good in taste and quality. Overall a good experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sacrai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 27 June 2014
Dear Guest,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
Reviewed 26 June 2014

hi.... I am Rajat Dixit and am writing this review in leau of my experience in this hotel. It was amazing being here with the companionship of excellent service and standards. It always felt like home away from home here. Apart from the living experience, the food was also very good. I dined at the 'Oriental Pavilion restaurant and found the quality, experience, the ambiance and also most importantly the food to be awesome. The hotel is very near to my work place which makes it easier for me to manage some time and spend it in a good way.My experience here was most adequately satisfying and i would recommend this place to all.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajatdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 27 June 2014
Dear Mr. Dixit,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 26 June 2014

I was really happy with the service and quality. The Earthen Oven restaurant had really mouth watering menu. The live music makes the place a must visit and a totally different experience. I was very satisfied with everything starting from service, food, atmosphere.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kriti806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSExcalibur, General Manager at Fortune Select Excalibur, responded to this review, 27 June 2014
Dear Ms. Kriti,

Greetings from Fortune Select Excalibur..!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Gurgaon.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Select Excalibur, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Select Excalibur and would be delighted to assist you with any requirements.

Regards,

Sandeep Joshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortune Select Excalibur

Property: Fortune Select Excalibur
Address: Main Sohna Road | Sector 49, Gurugram (Gurgaon) 122018, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Gurugram (Gurgaon)
#25 Business Hotel in Gurugram (Gurgaon)
#35 Luxury Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Fortune Select Excalibur 4*
Number of rooms: 135
Official Description (provided by the hotel):
Fortune Select Excalibur is an elegant, upscale, full-service business hotel featuring a contemporary set up, comfortable rooms, a selection of quality meeting and dining options, a comprehensive range of guest facilities and professional service. The hotel provides premium accommodation and efficient service with a fresh, contemporary approach and is an ideal accommodation choice for both business and leisure transit travelers.A prominent building on the Sohna Road’s skyline in Gurgaon, Fortune Select Excalibur boasts of easy access to the Delhi-Jaipur highway, the domestic and international airports and the metro line which now links Gurgaon with various parts of Delhi. The driving time to the hotel is 30mins from the Airport, 20mins from the Business District, 10mins from the main Shopping Complex and 10mins from the nearest Metro Station.Gurgaon is one of Delhi's four major satellite cities and is part of the National Capital Region of India. Today, it is home to major multinational corporations from around the globe and is the fastest growing city in India.Best emerging business hotel in NCR - 2011 by Safari India. Best newly opened business hotel in 2001 - NCR by Hospitality India'Best Emerging Business Hotel In NCR- 2011'by Safari India 'Best Newly Opened Business Hotel in 2011-NCR' by Hospitality India ... more   less 
Reservation Options:
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Also Known As:
Fortune Select Excalibur Hotel Gurgaon

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