Stayed at the Country Inn from 10-11 Jul 2012 for a business trip - checked in late on the 10th night and check in was smooth. Room was clean and spacious - was well furnished.
However, I realized that the AC of the room was not very effective. Despite checking in at 11 PM, AC did not cool down after even half an hour. Initial response was that the AC will take time to cool !!!! After stating the facts that it has taken 30 mins for the temperature to reduce by 2 degrees, housekeeping said filter has to be replaced and did this. Now, these are basic things you expect the hotel would have checked before alloting a room to a guest.
Also, no newspaper was delivered in the room in the morning. Had to call the reception and ask for it... Totally unacceptable in a 4 star property. Similarly, no laundry bags in room. Totally unacceptable again.
But leaving these issues aside, had a good stay.. Comfortable room... Bathroom was clean.... Internet worked seamlessly.... but again, password was not given while checking in.. Had to call and ask for it.... Looks like the staff require a lot more training to make sure the guest experience is smooth on all counts... Breakfast was tasty but could do with some more options.
But for what I paid, good value for money and will not mind staying again given proximity to Delhi Airport and the distance to my work location on the Delhi Jaipur highway..
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- Also Known As:
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- Country Inn & Suites Gurgaon Sector 12 Hotel Gurgaon