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“well managed hotel”

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Country Inn & Suites By Carlson Gurgaon Sector 12
Ranked #36 of 263 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 25 September 2012

Good clean hotel, well trained staff. Coffee Shop has an elaborate buffet. Had a pleasent stay but for the location. It takes lot of time to cross the toll naka but I guess there is no way out if you have to stay in Gurgaon. The front office staff in particular were very hospitable and helpfull. Would love to be back.

  • Stayed: August 2012, travelled on business
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1  Thank DJ_SJ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 26 September 2012

Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Sec12, Gurgaon!!!

We wholeheartedly thank you for sharing beautiful lines of appreciation for our hotel and its amenities with us on tripadvisor. We are pleased to know that you had pacifying and comfortable stay at our property. We are happy to know that you liked our efficient staff, scrumptious buffet, cleanliness at the hotel and helpful and hospitable staff. Such beautiful words of acknowledgement have always been our strength as they motivate us to work harder and deliver better.

We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and run from pillar to post to make your stay wondrous enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 21 September 2012

A very comfortable stay, with a well-laid out room; the hospitality of the staff at the concierge, the buffet-hall as well as service staff was commendable, and even if "put-on", it was rather pleasant, to say the least. One of the better stays I have had in the NCR, and wouldnt mind coming back again (even if to score some points on Club Carlson's reward programme - to eventually gain a free stay for two nights with my family!!!)

Room Tip: The rooms dont really face any good views. The hotel is walled up on two sides; one side faces the o...
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
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2  Thank AjLud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 22 September 2012

Dear Guest,

Namaskar, Greetings from Country Inn and suites by Carlson, Sec12, Gurgaon!!!

We wholeheartedly thank you for sharing beautiful lines of appreciation for our hotel and its amenities with us on trip advisor. We are pleased to know that you had pacifying and comfortable stay at our property. We are gratified to know that you liked our well appointed rooms, buffet hall and friendliness and service of our efficient staff. Such comments have always been our strength as they motivate us to work harder and deliver better.

We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and run from pillar to post to make your stay wondrous enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2012

During recent business visit to Gurgaon, stayed here. Original plan was for 2 nights but changed to one night later, for good.
Location: Within a market and a residential area, near to DLF development. Major issue is, though, reaching here from Airport due to heavy congestion near toll junction.
Room: I was given room no.4020, which was OK. Major issue, and reason for treating this as a POOR place was bathroom. Surprisingly the slope in the bathroom was such that your shower area becomes a bath tub, water doesn't just go to the sink. When I drew attention of the staff, they just pretended to solve the problem, but as you can understand it was a design issue. My irritation increased as my room was not changed. When I told them my changed plans and checking out, the manager told me that they were "planning" to shift me to a better room!!!
Check-in / Check-out: Not very smooth. In fact hotel did not reply to my query about room type and food choice, I finally had to call them to give such instructions (overseas call!!!).
Car service: Not good either, though I had requested a car fifteen minutes before my stipulated time (as advised by the manager) the car arrived half an hour after my call. Every time car was different and in poorly clean condition.
Service: Staff was helpful, but service level lacked so much
Food: I had asked some food in the room, which was good and presented was also good.
All in all, I was disappointed by the room and car service, while staff and food was better. I don't know if this was one of experience or not, but will not recommend the hotel to my friends / colleagues if they have a better choice.

Room Tip: Please check the room and bathroom before selecting the room, especially room no.4020
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  • Stayed: August 2012, travelled on business
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1  Thank KDMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 13 September 2012

Dear Guest,

Namaskar, Greetings from Country Inn and Suites, Sec 12, Gurgaon!!

We are really thankful to you for penning down your experience on Trip advisor and highlighting the areas where we need to improve. We are happy to know that you liked our scrumptious food and found our staff helpful. A word of acknowledgement from our guest has always been our strength as it motivates us to work harder and deliver better.

As far as your grievances are concerned, kindly accept our sincere apologies for the same. We assure you that we will be looking on the mentioned points in the most optimistic way and considering them as moments of truth we will improvise on the same. Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and will run from pillar to post to prove that your decision to come again in our hotel is not wrong, thus ensuring you a wondrous stay enriched with beautiful moments and memories. This time we will make you say,’’ I love this country.”

Warm Regards
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012

Stayed at Country Inn & Suites, Sector 12, Gurgaon, from August 19th and 20tht and again on August 22, 2012. Even though, the loaction was not in a clean area, the insides of the hotel was clean and warm. The hotel room was inviting and staff was friendly. It is especially pertinent to mention that the break-fast was excellent and the staff around break-fast went all-out to make you feel at home. However, the reception staff even though freiendly, could not help you much with general information about the near-abouts. Will definitely, recommend this to Delhi visitors.
The only disddvantage is the distance from the metro station. You have only dirty rickety auto's to transport you.

Regards

Jyothikumar Chandran
9326584112

  • Stayed: August 2012, travelled with family
    • Value
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1  Thank JKCHANDRAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 7 September 2012

Dear Guest,

Namaskar, Greetings from Country Inn and Suites, Sector 12, Gurgaon!!

We wholeheartedly thank you for penning down such encouraging feedback for our hotel and its amenities. We are pleased to know that you liked our friendly and courteous staff, sumptuous breakfast, state of the art rooms and you found our hotel clean and warm. We would like to inform you that all our guests are like our family and thus we move from pillar to post to make our guest feel at home.

However we regret that you had to take rickety auto’s to come to our hotel. We would like to bring it to your notice that our guests can avail pick and drop facility of hotel cabs at a very reasonable value. We would like to inform you that your valuable comments and suggestions are treasured and taken most seriously as it enable us to monitor and improve services and hospitality. We are here to always welcome you with open arms for yet another beautiful stay enriched with wondrous and unforgettable memories. This time we will make you say “This country is perfect’’.

Warm Regards
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2012

Good location and very good service. A bit expensive but then I guess you are in Gurgaon where I think hotels are expensive but I believe this is one of the more reasonable ones. Decent rooms and nice decor. Its a nice business hotel and the staff are prompt.
Only Breakfast could have more choice. Reccomeded .

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Roger3472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 24 August 2012

Dear Guest,

Greetings from Country Inn and Suites, Sector 12, Gurgaon!!

Thank you for taking out your valuable time for adoring our hotel and its amenities. We are enthralled to know that you liked our location, our services, well appointed rooms, decor and promptness of the staff. We are elated to know that you found our hotel of justifiable value. We are very happy to know that we lived to your expectations. Such comments have always been our backbone as they motivate us to improve further and deliver better. However as far as our breakfast is concerned it has always been enjoyed by most of our guests, but we have sent your suggestion to the concerned department for consideration.

We would like to inform you that your valuable comments and suggestions are treasured and taken most seriously as it enable us to monitor and improve services and hospitality. We are here to always welcome you with open arms for yet another beautiful stay enriched with wondrous and unforgettable memories.

Warm Regards
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2012

Country Inn & Suites in Delhi is a great hotel. There are quite a few in the area and I can speak to the Sector 12 location and the Udyog Vihar location, which are both located in Gurgaon. Both offer great amenities and have well trained staff.

Only downer is the super tight security makes it difficult to order delivery food, but otherwise everything is as expected.

When we stayed in Aug. 2012 the power did flicker on/off multiple times through-out the night, but would usually be back within a minute or so. Not sure if this is a city-wide issue or specific to this hotel. I guess if that occurs during the day it would be an annoyance but we only stayed here over night so I cannot comment to that.

However, this is a great hotel and would highly recommend to others.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank SNP1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 8 August 2012

Dear Guest,

Greetings from Country Inn and Suites by Carlson, Gurgaon, Sec 12!!

We sincerely thank you for sharing your valuable time to pen down beautiful lines of appreciation for Country Inn and Suites by Carlson, Gurgaon Sec 12.

We are elated to know that you had a comfortable stay at our hotel and you liked the courtesy and services of our staff and amenities of our hotel. Such comments always encourage us to enhance our efforts and provide best in the hospitality and service.

We regret for the difficulty that you encountered in delivering the ordered food owing to super tight security. But tight security has been ensured at our property so as to provide a secured and fearless stay at our hotel. However as far as issue of electricity is concerned we would like to kindly inform you that, it is an inevitable “city-wide” issue and the generator takes meager time to take direct connection. Inconvenience during that span of time is sincerely regretted.

We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We always endeavor towards delivering a stupendous guest experience. We look forward to welcome you again for yet another beautiful stay.

Warm Regards
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2012

Stayed at the Country Inn from 10-11 Jul 2012 for a business trip - checked in late on the 10th night and check in was smooth. Room was clean and spacious - was well furnished.

However, I realized that the AC of the room was not very effective. Despite checking in at 11 PM, AC did not cool down after even half an hour. Initial response was that the AC will take time to cool !!!! After stating the facts that it has taken 30 mins for the temperature to reduce by 2 degrees, housekeeping said filter has to be replaced and did this. Now, these are basic things you expect the hotel would have checked before alloting a room to a guest.

Also, no newspaper was delivered in the room in the morning. Had to call the reception and ask for it... Totally unacceptable in a 4 star property. Similarly, no laundry bags in room. Totally unacceptable again.

But leaving these issues aside, had a good stay.. Comfortable room... Bathroom was clean.... Internet worked seamlessly.... but again, password was not given while checking in.. Had to call and ask for it.... Looks like the staff require a lot more training to make sure the guest experience is smooth on all counts... Breakfast was tasty but could do with some more options.

But for what I paid, good value for money and will not mind staying again given proximity to Delhi Airport and the distance to my work location on the Delhi Jaipur highway..

  • Stayed: July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aroonanand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this reviewResponded 24 July 2012

Dear Guest,

Greetings from Country Inn & Suites, Gurgaon, Sector 12!

We are really thankful to you for taking out your valuable time to pen down beautiful lines of appreciation and suggesting us the measures of improvement for Country Inn and Suites by Carlson, Gurgaon, Sector 12.

We are delighted that you’ve liked the check-in facility, rooms and location of the hotel. We are pleased that you found our food tasty and we truly appreciate your suggestion for more options in the breakfast menu and your suggestion will be sent to the concerned department for further course of action.

Also, we do appreciate your effort to highlight our points where we do need to work on in order to ensure that our guests have a memorable stay. In reference to your mentioned grievances kindly accept our sincere apologies and rest be assured that we will be looking into the stated points in a most optimistic way and considering them as the moments of truth and a point of improvisation.

Due to unforeseen circumstances we were not able to provide you with the level of service to which we pride ourselves upon, for which we certainly look forward to another opportunity to further our intent of giving you an astounding experience.

Regards
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson Gurgaon Sector 12

Address: Plot No. 301/302 | Sector 12, Gurugram (Gurgaon) 122001, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Gurugram (Gurgaon)
Price Range: £46 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Country Inn & Suites By Carlson Gurgaon Sector 12 3.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Country Inn & Suites Gurgaon Sector 12 Hotel Gurgaon
Country Inn And Suites Gurgaon Sector 12

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