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“Impressive”

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The Oberoi, Gurgaon
Ranked #1 of 254 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 9 August 2014

Visited the Oberoi in Gurgaon in April for three night and was very impressed with the property and the service - very close to the Delhi international airport.

I had the choice of staying in Oberoi New Delhi or Gurganon, as this was a leisure stay the Gurgaon location is outside Delhi but accessing Delhi was no problems. Both taxi and metro were good...yep, caught the metro in peak hour, an experience.Very clean with similar style to the HKG and Singpore metros. The metro is within walking distance from the Oberoi, or you could taxi it.

The hotel: service immaculate, grounds very neat (a little on the sterile side though - more indigenous works of art would be really nice), pool fantastic and food delicious. You have access to the restaurants on the sister property next door and can be charged on the same system.

Major mall down the road, hotel was fantastic in this regard and provided a car to drop off and pick up - this and other aspects of the hotel are all class and sets the standard for hotels around the world (IMHO).

Food is $$, but that's to be expected.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DavidK-aust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest

We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

At Oberoi hotels and resorts it is our endeavour to make our guest most comfortable and we will ensure that we leave nothing to chance when it comes to making the stay comfortable for our guest.

Once again I thank you for your feedback and look forward to welcome you back.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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768 - 774 of 1,315 reviews

Reviewed 7 August 2014

Safety. It was not apparent at first, but then it intrigued me. This place was designed with anti-terrorism measures built in. I was amazed by the design and architecture of this amazing place. We stayed here 3 times over a month as it was so convenient to the airport. 15 minutes. It is out of town and farther from most touristic sites, but this can be a huge advantage to escape the honking horns!

Room Tip: No advantages or disadvantages to note.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Hogwithacamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you for your wonderful feedback.

The Entire team at The Oberoi, Gurgaon is delighted that we lived up to your expectations. As you experienced, Safety and Security is our prime concern when it comes to providing World Class Services. Our Security team is headed by Wing Commander P S Gopinath, who is one of the best in the country. Your title "home away from home" means a lot to us.

Please feel free to get in touch with us anytime you wish to travel to Gurgaon again. We look forward to your next visit with us.

Warm Regards

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Reviewed 5 August 2014

I have stayed here in the hotel for three weeks now with my wife and have NEVER witnessed or experienced this high of a level of staff dedication to its guests. This, alone, sets them apart. Additionally, the rooms are large, ceilings high, and furnished well. Bathrooms are spacious. We are from the US and I would put this property a star above any Ritz Carlton or Four Seasons. As some point out, traffic and location can make any spot in Gurgaon difficult to reach quickly---But, I would not give up my room at this property for any other hotel, period.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank WKU7818224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you for your valuable feedback.

We are delighted that the hotel, its architecture and the service standards were up to your expectations. Your positive sentiments have been shared with the team and the team is happy that you enjoyed your stay.

We all look forward to your next stay with us. Thank you again.

Warm Regards

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Reviewed 4 August 2014

Stayed here for a night right after my wedding and it was just the relaxing environment i needed. It is indeed luxury redefined. The service is par excellence and the rooms with the view of the water body is breathtaking.

  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mansi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Please accerpt our heartiest greetings !

Thank you for your valuable feedback.

We are delighted that the hotel, its architecture and the service standards were up to your expectations. Your positive sentiment have been shared with the team and the team is happy that you enjoyed your stay.

We all look forward to your next stay with us. Thank you again.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

I have stayed three times at this hotel and can't imagine being convinced to go elsewhere - though many try. Yes, it can be a trek by hotel car into Delhi, but I commute longer to my office so it is not an issue for me. And it is so worth the distance to stay in such beautiful property with such unbelievable service. The staff, from drivers to reception, from wait staff in the restaurant to the housekeeper (who left me a lovely note with a small bag for my hairbrush), I have not encountered this level of attention to every detail of making my stay comfortable. Rooms are spacious, modern and super clean, restaurants are great, shopping arcade is designer only. But it's all about the service.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

We look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

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Reviewed 1 August 2014 via mobile

I keep coming for business at the Oberoi Gurgaon and each time I'm impressed. Perfect service, attentive and friendly staff. Good and diverse cuisine. Good business centre. Good spa. Pleasant bars and restaurants with nice wine and spirits list. Nice DVD choice from the concierge.
Make sure to avoid the rooms nearer to the street (noisy due to honking). The rooms can also feel a bit damp. A pity that there is no ATM within the hotel premises.
This is an outstanding business hotel, far better than other Oberoi hotels I've tried.
I'll keep coking back for sure.

Stayed: July 2014
1  Thank colvert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

We do have a money withdrawl facility with the hotel cashier available round the clock. There is an ATM facility at about 100 meters from the hotel, and we will be happy to provide a complimentary car to visit this ATM, on your next visit.

We apologize if you found the rooms damp, the same is being looked into as we write to you.

We look forward to your next visit at The Oberoi, Gurgaon.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

You Enter the Gates of Oberoi-Gurgaon and are Welcomed by a Huge Glass GUCCI showroom , Redefined Luxury as you enter the Porsche, you are welcomed warmly by the staff at the Security..

Enter Royalty as you walk in to Lobby, made to sit on the soft plush couch- the check in done in few secs, you are already sinking in to serenity with the tall lobby and the royal decor soothing your tired eyes.

You are accompanied to your Rooms by a Gracious Hostess while on the Way being Explained of the Hotel Facilities and a Brief of the Vast Water Body That overlooks the Rooms and the Lobby , Probably the Largest Water Body Maintained in a 5 Star Property. You are in for a Pleasant Surprise as you are Greeted in to a Splendid looking Large Clean and Fresh Smelling Room. Neatly Done up Beds and the work desk and the sofa in the room relaxes you and assures you of the best stay you are going to experience.

Knowledgeable Staff who are ever willing to answer your Queries, Quick Room Service and the Best House Keeping Staff.

Was Expecting the Food to be Exorbitantly Expensive but was proven wrong when i browsed through the Menu. Ordered my Favorite Healthy Chicken Breast with Herbs - Delivered in 20 Mins Flat and the Tastiest Juicy Chicken - The Taste Still Lingers on.

Always Look forward to a Large , Neat and a Bathroom with amenities that makes you feel very relaxed and the Oberoi Bathrooms Greet you with Open Arms and Super Faucets and Shower Panels. Good Choice of Natural Toilerties.

Good Quality Undisturbed Sleep as you sink to the Soft Cushioned Bed and Warm Quilts and Quiet surroundings ensures you sleep really well and wake up fresh.

Clean, Shiny , Sparkling - no spec of dust across the property - Quiet Impressive.

Healthy breakfast options with a Wide Variety to choose From.

Happened to dine in at the Trident - Next Door / Extended hotel chain of the oberoi and was super impressed with the buffet choice of food. mouth watering choice.

Can be Graded 7 Star based on my Experience of Travelling across some very Good Hotel Chains.

Keep It Up Guys !!!

Room Tip: Am sure Every Room across the Oberoi Gurgaon will Comfort You !!!
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Satya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at The Oberoi, Gurgaon, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you for taking time to write about The Oberoi, Gurgaon.

We are delighted that you enjoyed staying at the hotel. The hotel is built on 3 key elements- Height Light & Space. The massive fire torches, cobalt blue water bodies and the winding forest paths are just some of the features that have set us apart from the rest of the hotels.

Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

We look forward to your next visit with us.

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Gurgaon

Address: 443 Udyog Vihar, Phase V, Gurugram (Gurgaon) 122016, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Gurugram (Gurgaon)
#1 Romantic Hotel in Gurugram (Gurgaon)
#1 Business Hotel in Gurugram (Gurgaon)
#1 Family Hotel in Gurugram (Gurgaon)
#1 Spa Hotel in Gurugram (Gurgaon)
Price Range: £167 - £451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Gurgaon 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located in the heart of the business and commercial district of Delhi National Capital Region in India. 202 Elegantly appointed rooms and suites with large picture windows that allow an abundance of natural light.The rooms start at an expansive 620 square feet, offering amongst the largest accommodation in a city hotel. The Oberoi, Gurgaon has been named the 'Worlds Leading Luxury Hotel' at the World Travel Awards 2013, for the third consecutive year and ' Favourite Hotel visited on Business - India' by Conde Nast Traveller Reader's choice Awards 2013. So when you check into The Oberoi, Gurgaon you don't just stay at a hotel with excellent amenities and experiences, you stay in one of the best hotels in the world. ... more   less 
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Also Known As:
The Oberoi Hotel Gurgaon

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