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“Hilton Double Tree Gurgaon”

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DoubleTree by Hilton Gurgaon-New Delhi NCR
Ranked #7 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Spalding, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Double Tree Gurgaon”
Reviewed 25 November 2013

This hotel is very good for a business stay. Rooms are spacious and well equiped. Food in the restaurant was also very good. The service overall was very good. The only down side was the hotel's location. It is a little way out of Delhi and further away from Cyber City than other hotels. This may or may not be an issue, depending on where you are workimg during your stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 27 November 2013
Dear Stuart H,

Thank you for your kind review of DoubleTree by Hilton Gurgaon New Delhi NCR. My team and I are delighted that you were comfortable and felt well-taken care of while you were with us.

We are located in a prestigious district in the city within close proximity of some Fortune 500 companies, making it convenient for our business guests. We are also close to the exciting entertainment centre of Kingdom of Dreams, as well as shopping malls, restaurants and cinemas. Complimentary shuttle services are provided for our guests during operating hours. Gurgaon city centre is 15 minutes from the hotel by car.

It was a pleasure having you with us and we look forward to having you with us again soon.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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932 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
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English first
Gurgaon, India
1 review
Reviewed 22 November 2013

Stayed at Double Tree Hilton at Gurgaon Nice place, quiet and pleasant. Value for Money . THe ambience and rooms were very clean. The breakfast buffet spread needs to be increased. Not sure whether there was a Temperature controlled swimming pool . The check in check out process was smooth and the staff were courteous

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Royston A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 25 November 2013
Dear Royston A,

It is a great pleasure to know that you enjoyed your recent stay with us!

Thank you for sharing your feedback, which is much appreciated. We are glad that you were comfortable in our guest room and that our service was warm and efficient. My team are taking your comments regarding our breakfast buffet into account when they conduct their next food review and quality check. With regard to our swimming pool, it is not temperature controlled.

Do visit us again soon, it would be our pleasure to welcome you back.

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
134 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 November 2013

Business trip and stayed for 4 nights. Spacious rooms, excellent service and good food options.

Also used the spa for an Indian head massage...45 minutes for around £11! Excellent value for money and a must after a long flight. Only down side it's quite far away from the centre and the roads are bad - this is not a criticism of the hotel but can impact on people's decisions to stay here or somewhere more central.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Food_Travel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 20 November 2013
Dear Food_Travel_10,

Thank you for staying with us, it was our pleasure to be of service to you. My team and I are delighted that you were comfortable and felt well-cared for during your stay. It is wonderful to know that the head massage at our spa helped you relax during your four nights with us!

You may wish to know that while we are located in a prestigious district in the city, we are close to the exciting entertainment centre of Kingdom of Dreams, as well as shopping malls, restaurants and cinemas. Complimentary shuttle services are provided for our guests during operating hours. Gurgaon city centre is 15 minutes from the hotel by car.

We hope to see you again soon, thanks again for staying with us.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

Unique way of welcoming guests - Double Tree welcomes you with a warm cookie - very memorable experience - you really forget the other things and take the time to relish the cookie. The rooms are excellent - spacious, and very clean. Very courteous and friendly staff.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Padmanabhan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 20 November 2013
Dear Padmanabhan J,

It was our pleasure to welcome you to DoubleTree by Hilton Gurgaon New Delhi NCR. Thank you very much for sharing your delightful experience with us, which was made memorable by our signature chocolate chip cookie, comfortable guest room and my capable team members who took good care of you. We hope to see you again soon!

Yours sincerely,
Monisha Dewan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, India
1 review
Reviewed 17 November 2013

for HHonours family accommodation must be provided and accordingly bed or suit room should be provided to the persons, there should be welcome drink as well as juices /mini restaurant will be better for good services.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank D.K. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 20 November 2013
Dear D.K. S,

Thank you for sharing your insights from your recent stay with us. We value your loyalty as a Hilton HHonors member and it was our pleasure to have you and your family with us.

Please allow us to clarify that Hilton HHonors Gold and Diamond members are entitled to next room category upgrade and full benefit of Executive Lounge access regardless of room category. Upon arrival to the hotel, we do welcome our guests with our signature chocolate chip cookie, which has become quite well-known.

At all times, my team works hard to deliver the warm hospitality and great service to our guests. Do visit us again soon, we look forward to welcoming you all back!

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

Stayed in an upgraded room at the Double Tree Delhi Gurgaon. Friendly staff and with excellent service. Room was comfortable but not up to the rating standard. Very central, easy access. Had an excellent dinner in the restaurant. Cafe good for meetings and uiet time for phone calls.

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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 15 November 2013
Dear Carey S,

Thank you for your warm review of DoubleTree by Hilton Gurgaon New Delhi NCR, it is always a pleasure when our guests enjoy their stays with us. We appreciate your feedback on our service, guest room and dining experience, and look forward to welcoming you back in the near future.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, India
1 review
Reviewed 10 November 2013

Your staff does not want to answer emails with the booking of rooms. One needs to call and call or send more emails to your staff that do not answer even though thaey ask that you send emails. With the slowing of the Indian economy one has to wonder how the Hilton will keep its rooms booked with such poor service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lesli L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonishaDewan, General Manager at DoubleTree by Hilton Gurgaon-New Delhi NCR, responded to this review, 20 November 2013
Dear Lesli L,

I am deeply concerned for the disappointment you experienced recently.

I have personally looked into this matter and unfortunately there seems to be some miscommunication. Please be assured that this has been addressed and your feedback has been taken very seriously.

We apologise for any misunderstanding and hope that you enjoyed your stay with us. Thank you once again for your feedback.

Yours sincerely,
Monisha Dewan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Gurgaon-New Delhi NCR

Property: DoubleTree by Hilton Gurgaon-New Delhi NCR
Address: Golf Course Road, Gurugram (Gurgaon) 122011, India
Phone Number:
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 229 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:5 star — DoubleTree by Hilton Gurgaon-New Delhi NCR 5*
Number of rooms: 184
Official Description (provided by the hotel):
The DoubleTree by Hilton Gurgaon - New Delhi NCR is a five star deluxe hotel that is conveniently located on Golf Course Road in Gurgaon-New Delhi NCR. It features the complete range of facilities and services for business and leisure in a refreshingly welcoming ambiance, offering the perfect base for travelers in the region. Our modern, full-service Gurgaon hotel in the National Capital Region of Delhi, India, is 30 minutes from Indira Gandhi International Airport (DEL), and only 10 minutes from HUDA City Centre and IFFCO Chowk Metro stations for easy access to New Delhi. ... more   less 
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