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“Great property needs quicker service”
Review of Trident, Gurgaon

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Trident, Gurgaon
Ranked #2 of 237 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 12 December 2013

We stayed for a night and 2 days and dined in different places for an event organized for a group of friends.

Great property in terms of location , ambience , decor , rooms for timeless indulgence

Service at dining option is also timeless and indulge you waiting

This should improve to bring in completeness to this great place in NCR

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank VJ_SJ_KIWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 13 January 2014

Dear Guest,

I am glad to know that you appreciate the location, ambience, design and rooms of the hotel.

We have made a note of your feedback as shared by you on Trip Advisor.

Please be assured that guest feedback and service is of paramount importance to us.

We have noted your feedback for the service delay at dining. Please be assured that this matter has been discussed at length with the entire Food & Beverage team and the team has also been briefed to ensure that such a bad service experience by you or any other guest does not recur in future. My apologies for the inconvenience caused to you.

May I request you to please write to me directly at nitesh.gandhi@tridenthotels.com and I will be happy to look after all aspects of your stay personally.

Warm regards

Nitesh Gandhi
General Manager

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645 - 651 of 1,177 reviews

Reviewed 5 December 2013

You’ll see countless of great reviews for this site, so just add a quick 5 star review.

I have also stayed at the sister hotel next door (Oberoi) as well as this one. Both just stunning. Staff and service impeccable, just a shame on this visit that I was in and out quickly and had no time to enjoy it more. The only difference was the room and bathrooms were smaller than in the Oberoi, but they are more than generous and still everything you need.

Book and enjoy with absolute confidence.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 28 December 2013

Dear Guest,

Thank you for sharing your valuable feedback about Trident Gurgaon.

I am glad that you had a wonderful stay and thoroughly enjoyed our facilities. I feel extremely elated by your kind appreciation for appreciating both the hotels.

Your positive comments are a great motivation for the team.

We value your patronage and look forward to welcoming you back soon and hope that you enjoy your stay for long this time.

Thank you.

Warm regards

Nitesh Gandhi
General Manager

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Reviewed 3 December 2013

I stayed with my family here for 2 nights.
Location of this hotel is the USP of this hotel. Located right on the Shankar chock, near to all the action in Gurgaon.
Rooms were clean and comfortable.
Staff was nice.
Overall a very good hotel.

  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BhavnaJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 28 December 2013

Dear Guest

Thank you for posting your feedback after your stay at Trident Gurgaon.

It is extremely nice to hear that you enjoyed your stay, especially the very central location-Shankar Chowk and our professional and very helpful staff.

We look forward to welcoming you back soon again.

Warm Regards

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

In spite of having stayed here several times for business travel, the sight of the reflection pools at night never cease to inspire awe. The sandstone structure is grand and welcoming at the same time. The dome in the lobby area adds to the opulence. The central courtyard in the evening with it's small water fountains, lanterns and the smell of incense is very unlike any other hotel.

The staff at the entrance try to make the security checks as pleasant as possible. During breakfast, the chef came and spoke to us to ensure everything was okay. The in-room dining was well presented.

Room Tip: Choose the executive suite - the separate seating area is quite spacious. In the deluxe rooms, choos...
  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank PriyankaGargav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 13 December 2013

Dear Guest,

Thank you for taking the time to share your feedback with us, and for your kind acknowledgement of our unique facilities.

I am delighted to note that the ambience and service were to your immense liking.

I am glad that you recognised the security staff that tries very hard to give the best service possible to all our prestigious guests in order to make their stay comfortable. I would also like to thank you for appreciating the breakfast chef and in-room-dining staff.

Once again, thank you for sharing your feedback on Trip Advisor and for recommending our Hotel as your favourite place in Gurgaon.

We look forward to welcoming you back.

Warm regards

Nitesh Gandhi
General Manager

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Reviewed 28 November 2013

The hotel is an oasis of calm in the chaos that is Dheli. I spent a week there in November and enjoyed every minute. Every member of staff was brilliant, nothing was to much trouble for them.

The food was also very good, large bottles of water at no cost added to the room every day

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gastos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 13 December 2013

Dear Guest,

It was a pleasure to have you stay at Trident, Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We make every effort to maintain the high standards of timely and quality service delivery Trident Group is renowned for, and we are delighted that we have been successful in achieving this during your recent visit.

We look forward to your continued visits and to welcoming you back.

Warm regards

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

We stayed at Trident Hotel prior to joining the Royal Rajasthan on Wheels ,and then returned to the hotel for a further stay.
It is a beautiful hotel, peaceful with the lovely reflection pools.
The hotel is low rise set in beautiful grounds.
Hotel gives a feeling of peace and calm with all the hustle and bustle of Delhi area outside. Staff were excellent and most obliging. We used the hotel cars for city sights and shopping. Meals were excellent.

Room Tip: Deluxe pool view room looks over the reflection pool.
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PamF47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 13 December 2013

Dear Guest,

Thank you for your appreciative comments.

I am delighted to note that we were able to exceed your expectations during your stay and that you appreciate the hotel and its services.

We thank you for visiting us back. Our staff is the life and soul of the hotel. It is through the genuine care and warmth of the staff which always ensures that every interaction with our guests is a wonderful moment of truth. We are fortunate to have such a wonderful team.

We look forward to welcoming you back again.

Warm regards

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Having stayed several times now at the trident for business trips, one cannot fault the service of this hotel - nothing is too much trouble :) , beautiful tranquil setting with very calming effect ..... Will return most definitely....

Stayed: November 2013, travelled on business
Thank Geraldine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Gurgaon, General Manager at Trident, Gurgaon, responded to this reviewResponded 13 December 2013

Dear Guest,

Thank you for taking time out to provide your valuable feedback about Trident, Gurgaon.

It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves in the fact that our guests feel at home and have a sense of luxury being offered to them without being intrusive.

Your positive thoughts have been shared with the entire team. We look forward to your next visit. We hope that you will travel to Gurgaon and make Trident, Gurgaon your preferred destination again.

Thank you again

Warm regards

Nitesh Gandhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Gurgaon

Address: 443 Udyog Vihar, Gurugram (Gurgaon) 122016, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Gurugram (Gurgaon)
#2 Family Hotel in Gurugram (Gurgaon)
#2 Spa Hotel in Gurugram (Gurgaon)
#2 Romantic Hotel in Gurugram (Gurgaon)
#2 Business Hotel in Gurugram (Gurgaon)
Price Range: £129 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trident, Gurgaon 5*
Number of rooms: 136
Official Description (provided by the hotel):
The award winning Trident, Gurgaon, is set amongst 7 acres of landscaped gardens, walkways, courtyards, reflection pools and fountains. The hotel is located in the central business district of Gurgaon, a part of the New Delhi National Capital Region. Its resort like ambience includes 136 rooms and suites. Trident, Gurgaon has been voted 'Asia's Leading Hotel' at the World Travel Awards, 2013. Trident, Gurgaon has been awarded Traveller's Choice Award by TripAdvisor, 2015. ... more   less 
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Also Known As:
Trident, Gurgaon Hotel Gurgaon
Trident Hotel Gurgaon
Gurgaon Trident Hotel

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