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“Good location, bad food, so-so hospitality for a taj - disappointing!”

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Taj City Centre Gurugram
Ranked #5 of 238 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 9 November 2013

Stayed at the taj gurgaon for 5 days on a business trip in September from 23-28. For a business trip, I look forward to accessibility to my place of business, comfort, a good fitness center and good in-room dining options. Since this is essentially a brand new property, the maintenance and decor et al were pretty good. It is very close to the metro line though and so a bit noisy- but accessible to other places if u want to use the metro. Location was good too - not too far from the airport. The fitness center was well-equipped.
Hospitality-wise, some of the young waiters were pretty eager to help but others were snooty and rude at times.
One good thing was the complimentary seasonal fruits sent to the room - pretty nice.
But I have a grouse with the food. The breakfast spread was so limited in the vegetarian and healthy options and i had to wait a lot on most of the days for the juice to be refilled or for any order i placed. Having stayed at so many taj hotels before ( especially for the food and hospitality), this was so disappointing. The in- room dining options again were not many and extremely overpriced. Since I often returned late from work and there are not that many restaurants in the vicinity, i had to make do with this. I definitely recommend more options, especially from indian and italian cuisine to be introduced in the menu. To be honest, there are a lot of similar business hotels for the same cost in the vicinity.

Room Tip: Ask for rooms facing the pool for the nice blue ( although u will have also have to put up with seei...
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  • Stayed: September 2013, travelled on business
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1  Thank 2pence_worth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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809 - 815 of 880 reviews

Reviewed 7 November 2013 via mobile

Stayed there during a business meet, found the hotel was good. The staff being helpful and curteous adds some good memories to your stay but found the food standards needs some serious improvements. The food was not hot. The breads served during the dinner did not seem good. All in all the food quality needs some gr8 improvement. Rest all was ok..

Stayed: August 2013, travelled on business
Thank Monish0085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Hotel is in good location; Rooms are decent and clean because it is new property from Ta which is only few months old.
All staff at the hotel will be talking to you with a sense of concern however end result may not be worth of answering their questions whenever you meet them in lift or on corridor.
The breakfast spread is limited compared to any Taj Vivanta hotel in India or neighboring competitor hotels in Gurgaon. You can also see same items being kept everyday (poha, Semiya etc.) When suggested they told it will take time to settle as they are new.
The access card slots of some lifts does not work however they have not marked them.
Worst part was my bill was issued in different name although the booking was in my name and my room service bills were in my name. I had to do several follow ups to get the corrected bill. Hoping for improvements against feedbacks.

  • Stayed: October 2013, travelled on business
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1  Thank vmonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

My parents stayed at the property and I spent lot of time with them at the hotel. The staff is very courteous. The room was however small. The decor was too loud for my taste. The biggest surprise was the cost of in-room dining. It is way expensive even by Taj standards.

  • Stayed: June 2013, travelled with family
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Thank colorfulbohemian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013 via mobile

Yes, even this hotel i amazing! Wen thought it is purely used as a business hotel, it has amazing facilities, great service and their party hall is truly amazing! We had hosted an event there and it was absolutely professional. Everything about the function was fantastic and went smoothly. More than for stay for families I would recommend you to host your events there. Of course it's expensive, but truly worth it.

Stayed: October 2013
Thank Pranavl9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

I stayed there couple of time during my office visits to Gurgaon. Once i m in Gurgaon days r hectic with long working hrs and while coming back bad traffic.
Thanks to vivanta once you are in you r relaxed, you have good restaurants and a bar in side the hotel. And being a new property every thing is new and good.

Mainly the staff they are really good. One of the most helpful staff ever met : )

  • Stayed: August 2013, travelled on business
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Thank Traveling-elephants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

This Hotel is one of the best Hotel we have stayed in Delhi.The Staff is very well educated, very friendly and helpfully. You are felling welcome from the first minute on. The food and the Restaurants are very good. Even the Breakfast is good.The Pool is nice clean and big. I really can recommend this Hotel. For visiting Delhi you need 1hour by car to reach the City. The Airport is just 25minutes away. Gurgaon is a very nice Area. This Hotel is good for Business People as well for Leisure. Its absolutely Taj Standart and we are sure that we will come back next year!!

Room Tip: All Rooms are good. Nice View take a Room with Pool View!!
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  • Stayed: October 2013, travelled on business
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Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj City Centre Gurugram

Address: Plot No.1, Sector 44, Gurugram (Gurgaon) 122004, India (Formerly Vivanta by Taj - Gurgaon, NCR)
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 238 Hotels in Gurugram (Gurgaon)
Price Range: £63 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj City Centre Gurugram 5*
Number of rooms: 208
Official Description (provided by the hotel):
Set in the heart of India’s financial and technological Millennium City, Taj City Centre Gurugram is just 30 kms from the national capital and 19 kms from the airport. The strikingly contemporary tower with 208 luxurious rooms and suites looks over a capacious turquoise pool. Warner Wong Design’s urbane aesthetic reflects in the imposing glass and granite facade with latticed Indian accents and locally-inspired motifs. From fine dining restaurants like Thai Pavilion and Culina 44 to holistic wellness rituals at Jiva Spa, the hotel offers a modish retreat for the global business and leisure traveler. Our multi-lingual staff is equipped to arrange pitch-perfect formal events and glamorous soirees for guests at the meeting spaces within the hotel. Should you choose to explore the region, our world-class Concierge curates experiences that get you inside access to the city’s lush retail and cultural landscape. We welcome you to experience luxury in our elegant urban oasis. ... more   less 
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