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“warm friendly helpful staff”

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Hilton Garden Inn Gurgaon Baani Square
Ranked #20 of 237 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed 24 April 2014

We stayed here for two weeks upon moving to live in India. The staff were excellent in every way, they almost fell over themselves to offer us any help in every way. The housekeeping staff need to recieve special praise for the excellent standard they would clean the room to everyday. The breakfast choices wefe satisfactory and delicious. The beds were comfortable and the rooms bright. The gym was great and the instructor again so helpful and encouraging. The restaraunt staff were always such a pleasure to deal with and our son loved being greeted by them everyday as if they were old friends. They always had a few words with him every time we entered the restaraunt. Being asked by management if there was any thing more they could do for us and to let them know if we would like the chef to cook anything for our son was just such an unexpected and gracious gesture. We took the car service a couple of times and this was faultless. We also had room service, laundry service and babysitting service on occasion and again this was all excellent. Our only suggestion would be to extend the menu choice a little more but in saying this any of the food we did sample was delicious. Front of house staff and security wers also all friendly efficient and helpful. Excellently trained. Our son keeps asking to go back and stay there as it really did begin to feel like home. While we definetly will be back for a meal some time soon we havs pro ised him that when we are to leave India for tbe final time we will stay here again for a couple of nights but since we currently live only 20 minutes away we cant stay for the time being. But that in no way is a bad thing. We cant wait to finish our time in India the way it started in a lovely hotel with gogeous interior, great ambiance and relaxed atmosphere and even better staff. Well done! The Furlongs, room 825.

  • Stayed: March 2014, travelled with family
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Thank Bebhinn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 28 April 2014

Dear Valued Guest,

It gives me immense pleasure to receive such a superlative feedback. It is a pleasure to know that your stay was most enjoyable and our services and facilities exceeded your expectations. Our endeavour is to ensure each guest can count on us for 100 % satisfaction during their stay and I am glad to see we have been able to achieve it . As you captured beautifully, the team at the hotel is always striving to personalize guest experiences and I am certain your feedback will further motivate them further to continue on this journey.

We look forward to welcoming you back in the near future.

Best Regards, Vivek Sharma, General Manager

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Reviews (772)
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574 - 580 of 772 reviews

Reviewed 21 April 2014

The hotel is good enough for its price, in fact the facilities they give for this price are not available in other hotels. The hotel had good ambiance, and good food as well. But The swimming pool has a scope of improvement.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Animesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 25 April 2014

Dear Valued Guest,

Many thanks for choosing Hilton Garden Inn Gurgaon for your recent visit to the city. We are delighted to know that you had an enjoyable stay with us.

Thank you for appreciating the ambience and cuisine of the hotel. We have taken note of your beneficial feedback regarding the pool and we shall duly work towards enhancing the experience there. Best Regards, Vivek Sharma, General Manager

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Reviewed 19 April 2014

Stayed here with family for 9 nights

Quick check in, upgraded room, excellent service, delicious meals at the restaurant for breakfast and dinners, room service, house keeping and everything else about this hotel is excellent.

Cannot fault anything really, having stayed here for quite a few times

  • Stayed: January 2014, travelled with family
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1  Thank dream77boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 22 April 2014

Dear Valued Guest,

Thank you for your encouraging feedback on Tripadvisor . We are happy to learn that your stay with us was comfortable and you appreciated the services and facilities available.

At Hilton Garden Inn Gurgaon we pride ourselves in ensuring each guest can count on us for 100% satisfaction and I am pleased to know we have been able to achieve that.

Your words of praise will most certainly further strengthen the commitment of the team . Thank you for continued patronage and we eagerly look forward to welcoming you again. Best Regards, Vivek Sharma, General Manager

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Reviewed 17 April 2014

My stay was good, food quality was also good. overall experience was great. will definitely visit the HILTON GARDEN INN - gurgaon bani square again. hotel staff should be more polite as no one respond on one call.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jainder M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 21 April 2014

Dear Valued Guest,

Thank you for taking time to write your feedback about Hilton Garden Inn Gurgaon. We are thrilled to know that you enjoyed the services of the hotel and had a comfortable stay. Our persistent effort is on ensuring each guest can count on us during their stay. Your observation on promptness of the team has been duly noted and measures have been implemented.

I positively hope that you will give us another chance to showcase the true level of service experience that we pride ourselves in. We keenly look forward to welcoming you back. Best Regards, Vivek Sharma, General Manager

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Reviewed 16 April 2014

I spent 4 nights in April at the Hotel. For the quality of the room and service, the price is probably the best i could find online. Only issue i faced was the lack of noise buffering from the corridors and the streets during the night times and early hours of the morning. Its not so bad, but if you are a light sleeper, you will find yourself waking up every now and then. Breakfast was great. Good spread, but perhaps the hotel might consider changing the spread every other day. Otherwise this hotel is fantastic.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Ritesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 21 April 2014

Dear Valued Guest

Thank you for appreciating The Hilton Garden Inn Gurgaon. It is the appreciation of guests such as yourself that motivates us to achieve higher levels of service excellence. We have duly noted your constructive feedback regarding the facility and the team has been briefed to ensure a superlative experience on your next visit.

Thank you once again for your patronage. We eagerly look forward to welcoming you back. Best Regards, Vivek Sharma, General Manager

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Reviewed 15 April 2014

Wonderful stay over the weekend with good sumptuous breakfast and wonderfully located swimming pool over the terrace. Worth the stay.Shall recommend this place to one and all with family. the staff were very courteous and room was well maintained. the fitness centre too was well kept. keep up the good show.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank csubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 21 April 2014

Dear Valued Guest

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations. Your generous compliments have been shared with the team, and will certainly motivate them to achieve higher standards of service excellence.

We once again thank you for your valuable feedback and look forward to the pleasure of serving you again at The Hilton Garden Inn Gurgaon. Best Regards, Vivek Sharma, General Manager

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Reviewed 10 April 2014

My stay at Hilton was really good. Rooms are very good - compact and cozy. Breakfast spread has a lot of options and food quality is also good. The only problem i faced was with the wi-fi connection - was not being able to connect. And there should be more options for TV channels. Otherwise the experience at Hilton Garden Inn was great. Location was also convenient. Would recommend to others/

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Vijeta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek_Sharma_HGI, General Manager at Hilton Garden Inn Gurgaon Baani Square, responded to this reviewResponded 17 April 2014

Dear Valued Guest,

Thank you for taking time to write your feedback about Hilton Garden Inn Gurgaon. We are indeed glad to know that your stay was comfortable and you enjoyed your time at the hotel. Many thanks for your kind compliments appreciating the room and buffet spread. Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

I would like to reassure you that corrective actions have been implemented to ensure seamless Wi-Fi connectivity and we have also enhanced our channel guide.

Once again I thank you for your feedback and look forward to welcome you back. Best Regards, Vivek Sharma, General Manager.

.

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Additional Information about Hilton Garden Inn Gurgaon Baani Square

Address: Sector 50, Baani Square, Gurugram (Gurgaon) 122002, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #20 of 237 Hotels in Gurugram (Gurgaon)
Price Range: £58 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Garden Inn Gurgaon Baani Square 5*
Number of rooms: 201
Official Description (provided by the hotel):
Conveniently located near corporate hubs of Unitech cyber park, infocity and Sohna road, the hotel is in the midst of an up and coming corporate area and just minutes from leading medical facilities of Medanta Medicity, Artemis and Fortis Hospitals. Enjoy shopping at the nearby malls on M.G. Road and entertainment at the Kingdom of Dreams. Our hotel offers complimentary WiFi, a 24-hour business & fitness center and 24-hour Pavilion Pantry™ convenience mart. ... more   less 
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