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“Pleasant Stay.” 4 of 5 bubbles
Review of Hyatt Regency Gurgaon

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Hyatt Regency Gurgaon
Ranked #9 of 227 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
“Pleasant Stay.”
4 of 5 bubbles Reviewed 25 May 2014

Had a pleasant stay, already planning a next visit. Ambiance, staff courtesy and breakfast at the regency club was superb. Only ordinary thing was meal/ dinner served at Lavana, that too no complaints with food, but buffet logistics could have been better, one had to carry plats for 30-40 feet till he finds seats. Serving Pot caps were too hot and heavy to handle.

Otherwise the great property to stay.

Room Tip: City facing rooms.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deepak_Hemnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 3 June 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

Thank you for tkaing the time out in sharing your valuable review on tripadvisor. We have noted the inconvenience you had to face while having meals. We are pleased to inform you that we are scheduled to open our all day dining restaurant shortly which should take care of your feedback.

I look forward to your return at the hotel with an even more favorable review.

Sincerely,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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960 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
New Delhi, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

My wife and I stayed here for a weekend - part of our anniversary celebrations. One would expect a certain level of service from a Hyatt group hotel, and the management not only met our expectations, but also made our stay extremely special. The Hotel staff is extremely courteous and goes out of their way to make you feel at home.

We were also in for many pleasant little surprises, whether it be from the room service, guest relations, the lounge or the restaurant. We truly appreciated the level of micromanagement and quality control that goes into their overall customer service.

We would like to especially laud Deeptanshu (he served us at the breakfast buffet, as well as at the restaurant), and the head server at the restaurant, Madhav (I hope I'm getting their names right) for their exceptionally high levels of customer service. They went out of their way to make our stay extra special.

If I were to recount one negative, it has to be one of the live food counters at the breakfast buffet - to our dismay, the chef politely refused to cook the eggs a certain way (personally, I think the chef was just having a bad day, right in the morning of course) - but Deeptanshu managed to cheer us up with a fabulous piece of 'muffin art' served on a plate (its quite a localized form of art, I presume), that he made especially in honour of the occasion we were celebrating. Received and devoured with thanks :).

I would recommend the Hotel to every one looking for a luxury getaway, away from the hustle and bustle of NCR. The service and amenities here will not disappoint you.

Room Tip: If you were looking at using the Spa, make sure you book it sufficiently in advance (probably at the...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Himanshu_Chahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 24 May 2014
Dear Guest,

Thank you for reviewing the hotel on tripadvisor. We are glad that your wife and yourself enjoyed the experience of staying at the hotel. Your kind comments about our team members is greatly appreciated by them.

We have noted your feedback regarding the egg preparation request and rest assured our chefs would be more than happy to arrange for any specific requests you may have .

I look forward to the opportunity to welcome you back at the Hotel in the near future.

Sincerely,

Federico Mantoani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Have stayed total of 30 nights so far this year with many more to come, all the staff are very friendly and make you feel at home. Excellent service in Lavana, thanks Lilam, Deepika, Mahesh, Naveen, and everyone else, to many to mention all by name. Also the lounge for lunch on the weekends and the odd tipple at night excellent service.

Airport pick up and drop off great, thanks Soban.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 2 June 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

Thank you for your kind comments on tripadvisor.We are glad to hear that you find this your home away from home. The team fees highly gracious in you being appreciative of them.

We look forward to having you at the hotel soon.

Sincerely,

Federico Mantoani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

We recently stayed in Hyatt Regency Gurgaon during the weekend. The experience was quite good. We had made a request for airport pick up. The vehicle along with driver and one hotel staff was present with placard at Delhi Airport. The vehicle (Innova) condition was good. Water bottles & tissues were provided in the vehicle. This hotel is located on NH-8 on right hand side after the toll plaza near Manesar. The surrounding area is full of concrete jungle! Hence don't expect any panoramic view! We were given a warm welcome by the hotel staff. Since we reached hotel around 11PM, we straight away rushed for food. The buffet dinner was tasty with variety of veg & non-veg dishes. After the dinner we entered the room. The rooms are spacious, well decorated & pleasant. The bathrooms have bath tub as well as rain shower. The bathroom fittings as well as toiletries are of very high standard. The beds are comfortable. The breakfast was served on the top floor. There was variety of dishes. There are frequent power cuts in the hotel. Though DG Set comes up quickly, the hotel management needs to take care of uninterrupted power supply for elevators. The check-out process was smooth. Overall our experience was nice. Our kid liked the hotel so much that she wants to visit this hotel again.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abhijit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 17 May 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

Thank you for taking the time out in sharing your valuable feedback on tripadvisor. We appreciate your kind comments about the hotel products and services.

It is also our constant endeavour to continue to improve upon our services and feedback such as yours helps us to the same.

We look forward to the opportunity to welcome you back to the hotel in the near future.

Sincerely,

Federico Mantoani

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allahabad, INDIA
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 10 May 2014 via mobile

We went the hotel on weekend offer. The offer includes room rent, diner and breakfast for only Rs 6000 ( including taxes). The property is very good, staff is excellent. We enjoyed our stay very much. Room is really great luxury. Bathroom has bathtub and rain shower that is nice thing. The hotel has out door swimming pool which is comparatively small in size. We faced three negative points in hotel- 1. Hotel is 16 Km. From the airport. 2. The electricity supply was intrupted many times. 3. Food was very delicious but dessert was yakkkk. Over all I can recommend this hotel for the couples who r staying in Delhi NCR and want to enjoy weekend.

Stayed May 2014, travelled as a couple
Helpful?
Thank manojINDIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 15 May 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

Thank you for your valuable views on tripadvisor regarding your recent stay with us. We have made note of your pertinent comments. I sincerely regret the inconvenience you had to face due to several power cuts during your stay which unfortunately is a reality in the state of Haryana.

Additionally with regards to your dining experience ,I have notified our chefs who would be more than happy to offer you an array of desert options to chose from. Unfortunately the location of the hotel is something we can not really do much , however , we appreciate your taking the time in sharing us your feedback.

I look forward to the opportunity of welcoming you back to Hyatt Regency Gurgaon in the near future.

Sincerely ,

Federico Mantoani

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 May 2014

We spent a weekend at Hyatt Regency Gurgaon during the long weekend of Good Friday , wanted to be at home away from home. This was our first check in at Hyatt Gurgaon. We had real good time during our 2 night stay at the hotel. We felt a warm welcome at the Front desk, we are swiftly escorted to our room on 7th floor , which had a fantastic view of the Delhi – Jaipur highway. The Room was very lavish, absolutely prim and proper. The washroom is worth a special mention here , very neat & clean, well-stocked with some excellent toiletries too. The food and beverage services of the hotel is certainly is the flag stand of the property, absolutely immaculate with excellent food and a fantastic service as well. The staff is extremely courteous and needs a special mention. Though fairly a new property, however it absolutely depicts the strong lineage of Hyatt globally. Will strongly recommend to my friends and family to patronise Hyatt Gurgaon.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AyanChoudhury2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 10 May 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

It is indeed heartening to receive such positive and comments by your selves on tripadvisor on your recent stay with us.We appreciate your feedback about our products and services. Needless to say , such feedback is very encouraging for our team that is committed to deliver high quality service that Hyatt is know for.

We look forward to your return back at the hotel in the near future.

Sincerely,

Federico Mantoani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

An Indian friend suggested Gurgaon because it is centrally located for visiting sites in both New Dehli and Agra. The fact that the Hyatt was close to the freeway and out of town was a plus.

This hotel is new, clean and spacious. Our room price included the breakfast buffet and a second meal of our choice per day. The food was great with a nice selection. The breakfast buffet was especially impressive. As in any country where refrigerators are a luxury, eat vegetarian. While I have no doubt the hotel is well equipped, don't expect their sources to have the most modern equipment.

The hotel helped us find drivers. While I've driven just about everywhere, I wouldn't suggest driving yourself in India unless you're a local. Agra is just under 5 hours from the hotel and hiring a driver for a day is roughly what one might pay for an excursion anywhere else.

Others have complained about time required to get luggage to the rooms. We tend to travel light anyway and were only in India for a few days, so we took our weekend bag to the room ourselves.

My only regret is that I didn't get the chance to enjoy the spa. The only time in our schedule we had available was the afternoon and evening we arrived. I've learned from Malaysia and Indonesia that booking ahead isn't really necessary, but it wasn't the case in India. Not only that, when I came to the counter to ask, another guest pushed himself in front of me to book his services. I waited for awhile and finally left out of frustration. When my husband asked later, they didn't have any more open appointments that day.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DRS50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 17 May 2014
Dear Guest,

Greetings from Hyatt Regency Gurgaon,

It was wonderful to have you review our hotel on tripadvisor. Thank you for your kind comments.

We certainly hope the opportunity presents itself for you to pay us a revisit.

We look forward to servicing you again!

Sincerely,

Federico Mantoani

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Gurgaon

Property: Hyatt Regency Gurgaon
Address: New Delhi NCR, NH8, Sector 83, Gurugram (Gurgaon) 122004, India
Phone Number:
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 227 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hyatt Regency Gurgaon 5*
Number of rooms: 451
Official Description (provided by the hotel):
Welcome to Hyatt Regency Gurgaon where everything is designed to create authentic and memorable experiences for our guests. Conveniently located on NH 8 within 30 minutes from the Indira Gandhi International Airport, the hotel is just fifteen minutes drive from Gurgaon city centre. Hyatt is also an ideal base for tourists covering the entire'Golden Triangle' of Delhi, Agra and Jaipur. ... more   less 
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