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“Delhites are loving the new BABY(hyatt gurgaon)” 5 of 5 bubbles
Review of Hyatt Regency Gurgaon

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Hyatt Regency Gurgaon
Ranked #8 of 227 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
delhi
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Delhites are loving the new BABY(hyatt gurgaon)”
5 of 5 bubbles Reviewed 16 August 2014

Tip number one book directly through the hotel, they got best deals on weekends including breakfast and one major meals. Dont book through go ibibo i ended up paying 20 percent more. i wanted to give them fourstars not five , but if they can sell 900 rooms in two days to choosy, noisy delhites on independence day weekend, they have earned it.they got the best rooms no doubt,service not best but they r trying, i loved lavanna restaurant food quite good , dal makhni was great.i was told by hyatt management on check in i shall get one major meal ,i thought that was nice on their part, later they remembered i didnt book through them i had to pay 100 dollar extra,but i still wont mind that.they gave me the best rooms on 15 floor.Hyatt Gurgaon truly knows about timing, and giving quality product at good prices.Last and not the least thanx Mr Pankaj Bhardwaj for acting duly and correcting the miscommunication the management had with goibibo.

Room Tip: Book directly with hotel
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank anurag202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 22 August 2014
Dear Guest,

It motivates us when guests like yourself have a good time at our hotel. Needless to mention, we regret the weekend experience.

Look forward to seeing you again.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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958 reviews from our community

Traveller rating
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    29
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
New Delhi, India
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 16 August 2014

Arrived at hotel just after 3pm. Check in was a complete shambles with people pushing in and staff having no control over queue management. Reception supervisor acknowledged us in the queue and took reservation. stated despite a 12 noon check out policy and a 2pm check in policy that the room was not ready and wouldn't be for at least 30 minutes. Claimed guests from day before had failed to check out. I requested to speak to the general manager yet he failed to show. We left the hotel without checking in. Disgusting guests services. Will be taking up with general manager and hyatt group via email and telephone.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank paul_and_the_girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 19 August 2014
Dear Guest,

We deeply regret your experience at our hotel this weekend. The late check out from previous night, way beyond the stipulated time and a check-in clash thereafter is highly unwelcome. This, of-course, is in no way an attempt to excuse ourselves from what happened.

We are known for our high standards of customer experience and are committed that this one unfortunate incident never sees a repetition. We are looking forward to welcoming you at our hotel soon to offer you an experience that truly befits our standards.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 16 August 2014

While the hotel is giving a good weekend deal, the lobby is like a typical Indian fish market. I've been waiting for the last 3 (yes three) hours to get to my room after flying into this city this morning, but the staff finds this all very normal. I find this unworthy of a chain like hyatt.

Even if this stay is for free, don't come here...

Stayed August 2014
Helpful?
2 Thank sarahsaxena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 19 August 2014
Dear Guest,

It is more than unfortunate that you had to wait for three hours to check-in. The late check out from previous night and check-in clash the following day is indeed very disappointing. We deeply regret your experience at our hotel this weekend.

We look forward to your visit that will give us a chance to offer you a comfortable & a memorable stay.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

Excellent place, great ambience, 5 star hospitality. I really enjoyed my 3 days business meet at this property. Would love to visit again. Keep up the good work. Worth the money spent. Loved the buffet breakfast.

Stayed February 2014, travelled on business
Helpful?
Thank Sidhu_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 6 September 2014
Dear Guest,

It motivates us when guests like yourself let us know that we are doing the right thing.

Look forward to seeing you again.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
5 of 5 bubbles Reviewed 11 August 2014

Amazing service and overall fantastic Experience. Extremely warm and helpful staff.
Since I was visiting the property for the third time they upgraded me and gave me a better Suite. Breakfast and Dinner were good, however the service by the people at the "Kitchen District" was outstanding. A must visit property.

Room Tip: Ask for a highway view rather than pool side.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank YRG818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 6 September 2014
Dear Guest,

It motivates us when guests like yourself have a good time at our hotel.

Look forward to seeing you again.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

Had visited Hyatt - for lunch, last Saturday. The set menu looked quite a well thought over menu. Had mostly everything.

One concern though. The quantity was quite over done. We pretty much left more than 50% that was served. Over and above they refused to do the 'to go'. I would assume the entire left over would have been thrown away. What a waste.

Overall, the person attending to us tried her best to take care of our concerns. Duty officer / Restaurant Mgr need to look into this.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GurgaonShaishav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 6 September 2014
Dear Guest,

It motivates us when guests like yourself have a good time at our hotel. You will be pleased to know that the left over food at our hotel is not wasted!

Look forward to seeing you again.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 August 2014 via mobile

Whenever I feel lonely and want to get away quickly and come back again due to work this has been my favorite place for quite some time now. Nicely located close to Delhi. And I have never been disappointed by availability of room . Perfect for quick holiday. Deco is also tastefully done. Gives you good vibrant feel. Keep it up guys you rock . Open some more around Delhi. You have one fixed customer already. And I have full confidence in you guys. Simply amazing. Worth a visit.

Stayed January 2014, travelled solo
Helpful?
1 Thank prernaankush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGurgaon1, General Manager at Hyatt Regency Gurgaon, responded to this review, 6 September 2014
Dear Guest,

It motivates us when guests like yourself have a good time at our hotel. We pay extra attention to our single lady travellers' comfort. We are glad we met your expectation.

Look forward to seeing you again.

Regards,
Federico Mantoani
General Manager
Hyatt Regency Gurgaon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Gurgaon

Property: Hyatt Regency Gurgaon
Address: New Delhi NCR, NH8, Sector 83, Gurugram (Gurgaon) 122004, India
Phone Number:
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 227 Hotels in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hyatt Regency Gurgaon 5*
Number of rooms: 451
Official Description (provided by the hotel):
Welcome to Hyatt Regency Gurgaon where everything is designed to create authentic and memorable experiences for our guests. Conveniently located on NH 8 within 30 minutes from the Indira Gandhi International Airport, the hotel is just fifteen minutes drive from Gurgaon city centre. Hyatt is also an ideal base for tourists covering the entire'Golden Triangle' of Delhi, Agra and Jaipur. ... more   less 
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