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“wonderful experience staying at this hotel”
5 of 5 bubbles Review of Galaxy Hotel & Spa

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Galaxy Hotel & Spa
Ranked #39 of 229 Hotels in Gurugram (Gurgaon)
New Delhi, Delhi, India
1 review
“wonderful experience staying at this hotel”
Reviewed 3 November 2013

Amazing property equipped with all modern facilities. it was a wonderful stay. i would love to revisit this property again and again. I am sure this is best property in gurgaon to stay. value for money.

Room Tip: everything is prefect.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Pradeep6695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 4 November 2013
Dear Valued Reviewer,

We are glad to have hosted your stay at Galaxy Hotel & Spa recently. The team is elated to receive your appreciation for the services and facilities. It fills us with immense pleasure to know that you had more than satisfying stay experience at our hotel in Gurgaon. We strive to offer value for money and are pleased to provide you a wholesome experience.

Thank you for the review. We await your next visit soon.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Chandigarh, India
1 review
Reviewed 31 October 2013

Had a very comfortable stay at Galaxy! Always prefer to stay here everytime i go to Gurgaon. Great service and staff was pretty responsive. Spa, mall, pool, gym, bar ...... everything is available under one roof. Food is great and rooms are comfortable. Staff is very polite and supportive. Well Done!!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sheetiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 4 November 2013
Dear Valued Reviewer,

Thank you for visiting our hotel and reviewing it on this forum.

Galaxy Hotel & Spa is a sought after luxury hotel in Gurgaon and we are delighted to note that we were able to charm you with our service and amenities. With the objective of offering the best of everything to our patrons, we provide a range of recreational and dining alternatives. It fills us with immense pleasure that our amenities were at par with your expectations and that you enjoyed a home away from home experience.

Once again, we thank you for your warm appraisal that has made the entire team proud of themselves. We hope you would soon give us another chance to serve you at our hotel.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
1 review
Reviewed 31 October 2013

I have stayed twice at the Galaxy, the staff are friendly, helpful and approachable. The rooms are spacious and comfortable, the TV station choices available are wide and the seperate DVD is a great idea. The internet connection is good too. The restaurants are really good, I love the Thai dinners but breakfast is great too. There is a decent pool and well equipped gym with a Spa - Turkish/Steam and Swedish/Dry saunas plus rexation area, you can get a range of treatments too.
The Mall attached is ok to browse after work before dinner. There is also a pub (Howzat) which I was not expecting! More food but the beer is the main atraction - produced in the micro brewery are 3 beers, dark, light and a kind of wheat beer. Great. The theme is sports (mainly cricket of course) but there are DJ's and live music too. You really don't have to leave the complex!
All in all I would prefer to stay here, it is close to the business I visit, the accommodation and restaurants clean, comfortable and you can relax. What more do you want?

  • Stayed February 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stuibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 4 November 2013
Dear Valued Reviewer,

We would like to thank you for staying with us and sparing your effort in writing this detailed review.

With the perfect fusion of contemporary and classic, Galaxy Hotel & Spa has emerged as a popular hotel in Gurgaon. Centrally located, the hotel boasts of spacious rooms, world-class amenities and flawless service. While guests can treat their palate in our various restaurants and pubs, they can pamper themselves with our array of in-house amenities, and recreational alternatives like spa and pool. We are glad to note that you enjoyed our various offerings and found them to your liking.

Once again, thank you for your valuable patronage and review. It was a pleasure serving you at our hotel and we would be honored to welcome you back in the future.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, Tamil Nadu, India
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 27 October 2013

Galaxy is part of a mall and is situated in heart of Gurgaon. Hotel entrance has no boards or direction so you need to ask someone. Hotel reception is in the 2nd floor and the rooms are in floors above. The staff were warm , receptive and helpful. The rooms are good, spacious but more westernized .

The Hotel though is very confusing as the lifts in the front are not connected to the restaurants and the elevators which connect ends in a place with no direction . The food is ok.

Overall good place but has constraints

Room Tip: Good but not ideal for family
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svmhr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 4 November 2013
Dear Valued Reviewer,

We thank you for staying at our hotel in Gurgaon and taking time out to review it on this forum.

Galaxy Hotel & Spa is a contemporary styled luxury hotel that strives to provide best of everything to guests. Though we are glad to note that you found our location and rooms up to the mark, we regret the inconveniences that you had to face during your sojourn. However, every guest review gives us a new perspective and helps us in improving our performance. We have perused your concerns and assure you to take corrective measures for a better stay experience.

We thank you for staying with us and appreciate your valuable appraisal. We hope you would give us another opportunity to serve you with a picture perfect trip.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013

A nice hotel with great choice in food.

We were booked a normal room by a friend of us and were not sure what to expect. The hotel is neatly placed close to the main road, and is easily reachable. At first we were in a regular room which is very comfortable to say the least, very nice indeed.

After using the shower though we found out the the drainage was not properly working, and after 5 min the whole bathroom floor was flooded (test the shower first, and keep any clothes off the floor, ours were soaked!). After an engineer claimed he had fixed it, we tried again. With the exact same issue arising shortly after.

After consulting the front desk, we were upgraded to a suite on the same floor. Even more comfortable and with a large bathroom, the suite offers all you need in a room.

The greatest advantage of the hotel is with out a doubt the choice in restaurants you have in the attached mall. As a big fan of pan-asian food i was dying to try out the restaurant "The Monk". Awkwardly placed on the first floor with a view of the 'whole' shopping mall, the restaurant serves to my taste one of the best pan-asian cuisine i've ever tasted. Even the ground floor coffee shop "The Beanstalk" serves excellent coffee and great sandwiches.

As to the service. The staff are very accommodating and willing to help out with any issue. The whole 'Bathroom-incident' was quickly forgiven after shifting to the suite. Top marks!

When arranging a cab, try to avoid outside service from the 'G-cab' company. After dropping us at our new hotel in New Dehli, he overcharged us by several 100 rupees. After refusing to pay the "convenience charge" he started to insult us in Hindi. Ask for different company!!!

Allthough the stay was not perfect, we really enjoyed it and will definitely return, alone for the food it is worth the trip!

Room Tip: If possible try the suites, they are amazing!
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 4 November 2013
Dear Valued Reviewer,

We would like to thank you for staying at our luxury hotel in Gurgaon and sharing your review detailing your experience on this forum. Nothing pleases us more than our guests’ satisfaction and we are delighted to learn about your enjoyable experience.

Strategically located in Gurgaon, Galaxy Hotel & Spa offers the best standards in hospitality and complement it with the finest restaurants offering diverse cuisines. We are pleased to know that we were able to satisfy your palate with our creative cuisines available at our restaurants and bars. Our associates go above and beyond to extend a smooth stay experience to guests and we are glad to note that they succeeded in overcoming the starting glitch and making your trip pleasant.

We thank you again for your patronage and appraisal. It was an honor to have you at our hotel and we would love to have you back with us soon.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cochin, Kerala, India
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 September 2013

A good hotel in a shopping mall.Restaurant is serving excellent food,especially with live music at dinner.Rooms are spacious and cozy.Very courteous staff, and service were good and fast. Definitely i will prefer to stay here in my next visit also.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SameerNaduviladuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 9 October 2013
Dear Valued Reviewer,

Thank you for choosing to stay with us on your visit and sharing your personal experience in this review. We are glad to know that our service and amenities fell at par with your expectations.

Conveniently located in Gurgaon, Galaxy Hotel & Spa offers the best standards in hospitality complemented with finest restaurants offering diverse cuisines. The hotel is well connected via Highway 8 and is just twenty minute drive from the domestic & international airports. Your words of appreciation encourage us to endeavor for even higher standards of hospitality.

We thank you again for sharing your stay experience here on TripAdvisor. We eagerly await your next visit.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
Reviewed 10 September 2013

Galaxy is a good hotel. i enjoyed my stay . This was my 8th visit with galaxy i have been upgraded to spa room. comfortable room. breakfast was good. breakfast timing was too good on sunday i got buffet breakfast at 1030 Hrs. Hotel staff is very helpful.I enjoyed my sunday with my colleagues at howzatt. wonderful experience with Howzatt. I have recommended my other colleague to stay with galaxy because its near to my office.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUMI J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Hotel_Spa, General Manager at Galaxy Hotel & Spa, responded to this review, 12 September 2013
Dear Valued Reviewer,

We thank you for your repeated patronage and for sharing your experience with us on Trip Advisor. It gives us immense pleasure to know that our esteemed patrons are fully satisfied with our services.

Conveniently located in Gurgaon, Galaxy Hotel & Spa offers the best standards in hospitality complemented with finest restaurants offering a plethora of world’s cuisine. The hotel is well connected via Highway 8 and is just twenty minute drive from the domestic & international airports. Your words of appreciation encourage us to endeavor for even higher standards of hospitality.

We thank you again for the repeated patronage and for recommending us. We eagerly await your next visit.

Best Regards,
Pradipta Biswas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel & Spa

Property: Galaxy Hotel & Spa
Address: National Highway 8, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Gurugram (Gurgaon)
#30 Luxury Hotel in Gurugram (Gurgaon)
#33 Business Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Galaxy Hotel & Spa 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the middle of Gurgaon's Central Business District and a mere 25 minutes away from the domestic and international airports, the Galaxy Hotel & Spa is an island of convenience for the global business traveller. The hotel offers gorgeous accommodations and five-star amenities to enhance your stay. Make yourself comfortable in your elegant room or suite, with its spacious rooms, luxury bedding and complimentary high-speed Internet, Additional hotel perks include our award-winning Spa- Spa Soul, as well as fantastic dining at our seven different on-site restaurants. Enjoy a workout in the fitness center, relax in our outdoor infinity pools, or let the children make a splash in the kid's pool. Those hosting or attending events here in Gurgaon will be delighted with our extensive weddings and conferences event space.Welcome to your luxury hotel getaway here at The Galaxy Hotel & Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Galaxy Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Galaxy Hotel Gurgaon

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