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Crowne Plaza Hotel Gurgaon
Ranked #8 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Fishers, Indiana
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Great Place to Stay”
Reviewed 22 May 2012

I had a week long stay at this Hotel.

My experiences started with pick up from the hotel. The main guy introduced himself to me and the driver, The The driver politely took my luggage, walked me to the car, he even had cold water for me.

At the hotel, security is very tight. The check each incoming car (including the hotel cars), All bags & suitcases are screen and you will have to go through metal detector and wand. Made me feel secure after the Taj incident in Bombay

At check-in, they had everything ready for me. They did try to sell me a package of 3500 INR/day for internet and breakfast (normal cost of 800 + ~900), plus some other things - It was not worth it, so I declined.

Rooms are adequately big & Clean. All the amenities you need are included . LAN & wireless works well with easy sign-in process. You can adjust the temperature to your likeness, and it stays on even when you are not in the room (You don't have to walk into a steamy room when you return from work). There is also a large Plasma TV in the room that you can connect your laptop to, if needed. There is also a good selection of Indian and Non-Indian TV channels

Restaurants stays open late with a good selection of buffet & Ala cart menu.

Hotel can provide transportation to anywhere you want to go. The charges might be a little more then you would pay for a taxi, but you cannot beat the cleanliness of the cars and courteous drivers. Everybody speaks English, I did not have a problem with communication.

The area experiences power outages frequently. But the hotel has backup power and the power comes backup with in 20 seconds or so.

Overall, I had a very good stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ro_Fishers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 25 May 2012
Dear Guest,
Greetings from now "HOT" Gurgaon. Thank you very much for your feedback and such lovely comments about our hotel. It is so heartening to hear great things about our hotel, and it sure motivates our team to work harder to ensure many more such delighted guests.
I do look forward to your return to our hotel, and assure you of our continued dedication to making our guests happy.
Kind regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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819 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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  • Any
English first
Pulau Ubin, Singapore
Level Contributor
230 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 18 May 2012

Stayed here as part of a business trip for 2 night.
Rooms were great! Well appointed, clean and bright. Amenities provided were also very sufficient. Loads of water always which is always nice!
Improvement points- Wifi is chargeable, which i thought was a pretty standard offering especially in India. More importantly, in the room that i was in, the Wifi was of a pretty low 'standard' in terms of speed. This certainly was extremely frustrating.
Was also afforded the privilege to use the Club lounge. Great service by Ruby and her team there. Kudos to this group of people!
Food wise, i had room service, as well as a dinner at Cafe G. Cafe G had a great selection of delicious food! Room service also was a fair offering, and certainly sufficient to keep one happy.
Gym was also good with a decent selection of machines to work on.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leong34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 21 May 2012
Dear Guest,
Thank you for taking precious time out to write about our hotel. Your comments encourage us to serve our geusts better, and our team is quite motivated with comments that you have left for us.
With regards to your comments on the INTERNET, we have an arrangement with a partner who is a specialist in providing such services, and will certainly engage with them with regards to teh internet speed. You will be happy to know that we have recently upgraded our bandwith substantially.
I do look forward to meeting with you on your next visit.
Arindam
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Singapore, Singapore
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 May 2012

Stayed at this hotel twice over the last 2 weeks. Convenient location to most of the corporate offices in the Gurgaon area. Staff are very friendly and service oriented. Example includes the manager at the cafe who after the first week obviously knew that I was a repeat guest so made a point of introducing himself and checking if there was anything i needed food-wise.
The food outlets are all good. The brazilian grill place is particularly tasty. the cafe had promotions on both weeks i was there which included wine and beer so a good deal and the food was fresh and tasty.
Fitness centre has up to date equipment. They could have someone more pro-active in ensuring any guest understands how the machine operates and assist in getting started. It's difficult moving from hotel to hotel to instantly remember how the set up should be.
Pick up from airport was also very visible and friendly. Not sure if this is an airport requirement but after being met at the airport arrivals, you have to walk some distance and to the carpark where the hotel car is. Would be better if the car was out front to collect, particularly as most flights (at least from where i come from) arrive late at night when your energy levels are low and you want to get to bed.
Check in was ok. The first stay had my check in take place in my room which is obviously very convenient. Second trip, the check in took place at the front desk which again, less convenient, as well as when you have 3-4 airline staff all checking out at the same time. Hanging around for 5-10 minutes late at night is not the best. Should be a queue for check in. I noticed the Priority Club express lane was just used as another queue with no special priority.
Only room for major improvement is on check out. on both trips, this seemed to take at least 10 minutes to complete. I note that is was the same person doing the check out on both occasions so maybe an individual training issue but I am used to a check out taking all of 2 minutes from the time you are in front of the person.
All in all, a good hotel to stay in. I will stay there again.

Room Tip: I like the rooms facing down onto the pool.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njsmith018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 16 May 2012
Dear Guest
Thank you very much for taking time out from your busy schedule to write about your feedback. Thank you for the compliments to our hotel and the team, and these comments do provide a huge boost to the morale of a team, dedicated to serving our guests better and better.
With regards your feedback on the walk to the parking lot for the car, the challenge at the airport has been to park the car on the kerb side for a prolonged duration of time as the same chokes the road and the authorities do not allow the same.
Your feedback on check in, and specirfically check out has been taken by the team as a challenge to resolve within this week. We have re-worked our processes, and am happy to share we are making great progress in our guest feedback, based on the changes made based on your feedback. Thank you.
We look forward to your future visit, to impress upon you our intentions of taking your feeback seriously.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 May 2012

Stayed here for a couple of nights, nice big clean rooms with good facilities, good restaurants and breakfasts, good hotel facilities in general with helpful staff. Would stay again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wideeyedandlegless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 14 May 2012
Dear Guest,
Greetings and Thank YOU for your kind words of appreciation for our hotel and the team. It is such encouraging feedback that drives my team and me to further our standards of service to ensure we recieve our geusts back over and over again.
Looking forward to meeting with you personally on your next visit.
Kind regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
135 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 April 2012

Stayed here for work for about 2 weeks and had a great time. The service is just great, incredibly friendly people. Our team ate in the hotel restaurants almost every night and the staff started recognizing and welcoming us by the end of our trip. Our favorite was the Brazilian steakhouse, but even the bar had great late night food. The rooms were just great, and were very clean, what you would expect from a Crowne Plaza. I loved the neverending restock of bottled water!!! The workout room was a titch small, but I never had a problem getting a treadmill. Will plan to stay there again next time I travel to Gurgaon.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyAdventuresMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 28 April 2012
Dear Sir /Madam
Greetings from Crowne Plaza Today Gurgaon, and thank you very much for your kind comments and appreciation of our team. It is words like these that make us look forward to come to work and delight our geusts.
I do look forward to your next visit, and hope we can meet then.
Arindam Kunar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
1 review
Reviewed 26 April 2012

Few days back went for a dinner on 14feb2012 who so ever the manager on duty was there sorry i dont know the name was a GEM..I beileve we should have a clone of such people for to spread aound whole industry..He was extremely gentle ,and managing the whole crowd so well...I must say the way the serve the dinner considering the staff was busy and apologise for the mistake which we miht have ignored,, ensuring to help his staff member in time of crsis..cheers for him

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank xyz x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKG
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2012

I spent the weekend at the Crowne Plaza and had a very comfortable stay. The staff were marvellous.Very attentive and courteous. Rooms are spaceous and nicely designed. The only thing I didn't like were the bed pillows which I thought were too soft. Access to internet isn't complimentary not even in common areas such as the lobby area.

In general, if you are staying in Gurgeon, this is a good choice of hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HKONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 28 April 2012
Dear Sir/Madam
Greetings and thank you for your feedback. We deeply appreciate your taking precious time out to write about our hotel and the team.
We are already addressing the pillows, and I am sure, your next visit will be an affirmation of the fact that we have taken note of and actioned your feedback
Regards
Arindam Kunar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Region: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#7 Spa Hotel in Gurugram (Gurgaon)
#8 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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