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“Business hotel”

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Crowne Plaza Hotel Gurgaon
Ranked #11 of 235 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Singapore, Singapore
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Business hotel”
Reviewed 8 June 2014

Stayed there on a business trip. Rooms weren't very large. The approach road to the building was broken and full of potholes. The hotel only had two restaurants incl a brazilian one which doesn't serve vegetarian. Staff was ok but nothing out of this world service. Given a choice I probablywon't stay there again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doctorgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 10 June 2014
Dear Guest,
Greetings! First of all, please accept my sincere apologies that we were unable to live up to your expectations. We do pride ourselves of providing exceptional service standards and our team is known to be warm. In this instance, we seem to have fallen short. Allow me to also add that the approach road is actually in the purview of the local administration and we are actively engaged with them to ensure re-surfacing which they have promised will be done shortly. While we do have two restaurants and a bar, let me assure you that we do serve vegetarian dishes at Wildifre, our award winning Brazilian restaurant and we have a different cuisine on every day of the week at Cafe G. In any case, we have taken your feedback on board and my team and I shall look into every way possible to address the same. We sincerely hope that we will welcome you back to our hotel soon and provide you with a much better experience. Please do route your reservation through my office at arindam.kunar@ihg.com on you visit so that I can personally address the issues raised.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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Dehradun, India
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 June 2014

I was in Gurgaon with my wife to attend a marriage that was being celebrated in this hotel. Our experience was just great. The staff was very friendly and helpful. The function was arranged very thoughtfully and the guests were looked after very well. Food was very nice. Overall our stay was very good and satisfying.

Room Tip: All rooms are good. We experienced only two of them and both were very nice.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HR26Y1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 6 June 2014
Dear Guest
Greetings! Thank you very much for your kind comments about our hotel and the team, which is truly motivating. We do try our best to ensure a delightful stay for our guests, and words such as yours are encouraging and motivating. We do look forward to welcoming your family and you back soon.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuremberg, Germany
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 27 May 2014

I travel quite often to India and I try my best to book this hotel.

Service is high level. Excellent rooms, decoration, facilities.

Enjoyable atmosphere

Wonderful breakfast and nice Brazilian steak house

Room Tip: Pool view 4th floor
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rbn_nogueira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 29 May 2014
Dear Guest
Greetings! Thank you for your feedback about the hotel and taking precious time to compliment our hotel and the team. We assure you that my team and I will continue to make every effort to ensure continued high levels of service. We look forward to welcoming you back, and If you ever have any challenges with your bookings, please do drop in a line to me directly at arindam.kunar@ihg.com.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lugo, Italy
Level 6 Contributor
141 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 26 May 2014 via mobile

I have stayed already many times in this hotel, lately was last January on leisure trip with my family on our way to Rajasthan Tour. I am Gold Ambassador member and we were given a Suite (quad) room in which we could accomodate our 2 children, room was large indeed as it was the bathroom with both bath tub and shower, breakfast in this hotel is simply great with any kind of stuff and all of top quality including fresh fruits and juices, we also tried the lunch restaurant which was delicious too, hotel staff is lovely and supportive not talking about the concierge, I usually arrange with them the airport pick-up which is not overpriced, I strongly recommend this hotel either for a leisure/business trip in Delhi Gurgaon or for a short one night/day stop over in Delhi as it is just 20/30 mn drive from Delhi Intl. Airport

Stayed January 2014, travelled with family
Helpful?
1 Thank Stefano M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 29 May 2014
Dear Guest
Greetings! First of all, we thank you for visiting our lovely country and hope you enjoyed the various sights, sounds, cuisines and the people of our country. My team and I are deeply appreciative of your detailed and complimentary feedback about our hotel. Words such as these reinforce our commitment to our guests and motivate us to ensure we delight them. We hope that work or pleasure will bring you back to our lovely country and our hotel.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 24 May 2014

Used this hotel on my business trip to North India, hotel is better located but poorly managed. Team looked stressed and tired, food ( breakfast) was far below average , room was poorly maintained and noisy. Health Club and Gym area was too sad. Overall below average hotel, please avoid.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aketravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunarCPGGN, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 26 May 2014
Dear Guest
Greetings! At the outset, please accept my sincere apologies as we were not able to meet with your expectations. While we pride ourselves of exceptional service standards, we seem to have not been able to do so in this instance. Please be assured that your feedback has received the utmost importance, and am personally looking into your comments and enhance standards and service levels. I hope you will provide us with another chance so that we can prove to you that we have taken your feedback seriously.
Regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 May 2014

We have organised birthday party there for 100 Pacs.Everyone loved the food,ambiance of the hotel and banquet hall.Staff was friendly too.Chef also helped us in cake re do as cake was melted.It is on little expensive side but worth it.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ShilpiSharma2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunarCPGGN, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 26 May 2014
Dear Guest
Greetings! Thank you for your compliments about our hotel and the team. Comments such as these encourage us to work harder to delight our guests. We look forward to hosting many more events for you in the future.
Regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 May 2014

Beautiful hotel, spacious rooms, safe and secure. I stayed here for four nights while traveling for business. Service was excellent and convenient for traveling to and from the office each day. I would definitely stay here again and recommend to others.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Califreqflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArindamKunarCPGGN, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, 22 May 2014
Dear Guest
Greetings and thank you very much for your feedback. My team and I are glad you enjoyed your stay and your words are certainly motivating for us all. We look forward to welcoming you back soon.
Regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#10 Spa Hotel in Gurugram (Gurgaon)
#11 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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