We checked in at The Fort Ramgarh on 17th August morning at 2 AM while coming back from Kufri. We had taken two Royal Suites. The AC leaked continuously in one of the rooms and the water soaked the bed sheets. In the second room, the AC stopped functioning after half an hour. We were there for 2 nights, so we changed our rooms to Imperial Suites. However, the story remained the same and the ACs stopped working after periodically after some time.
Another strange practice was that the complete amount was taken in advance for each and every item. I ordered 1 bottle of water in the morning, and the waiter asked for INR 47 to be paid in advance for the bottle. After an hour, I again ordered for water and tea and the waiter again asked the payment in advance. It felt as if we were staying in a lodge rather than in a Heritage property.
The rooms and washroom were very dirty and stinky. The washroom next to the restaurant smelled like a Bus Depot common toilet. The corridors, stairways, common areas were unkempt and really shabby.
The staff was untrained to handle any calls or calls for service. The food was really lousy.
The property otherwise is good but the maintenance and service standards are too low. It does not give you a feeling that you are staying in a Heritage property.
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- Also Known As:
- The Fort Ramgarh Hotel Panchkula
- The Fort Ramgarh Panchkula, Chandigarh, India