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“Below expectation, will never stay here again”
Review of The Manali Inn

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The Manali Inn
Ranked #9 of 115 Hotels in Manali
Certificate of Excellence
Bengaluru, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Below expectation, will never stay here again”
Reviewed 7 April 2014

I booked this hotel from Hotels.com, but on reaching they denied me the room. Seems they didn't check the emails and forgot to make an entry. The phone number was also wrong. After 20min they have allocated me the room and thanks to Hotels.com for their prompt action. There is construction work so dust and sounds are there, even till 8:30pm and after that the guests came in groups were making loud noise in the corridor. The service is not that good and they are not quick, probably hotel is under-staffed and staffs are overloaded, though there are not many people staying in the hotel. Manali Inn is 3 KM far from the Mall and 4KM from Hirimba temple. The rooms have a good view over-looking hills and that's why I booked a superior room ignoring -ve feedback but that was my mistake. Tea-coffee maker was there, but no coffee, sugar or tea so it was useless. Toilets were not that cleaned compared to a 4 star hotel. After spending 2 nights, I had to call Hotels.com again to cancel the booking for 3rd night, but they even could not contact the Hotel's management (as the phone number was wrong). Hotels.com tried lots and mentioned that they did not aware about the construction work and apologized for all the trouble I was having during my stay. Appreciate Hotels.com. After this I will never believe TripAdvisor's feedback and rating as they have mentioned it as 4 a 4 star property. Probably all the feedbacks there were written by the Hotel authorities themselves. (I have stayed in this hotel from 30/Mar to 2/Apr, and will never stay again, it's below standard as per my expectation).

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank sougatachatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 12 April 2014
Dear Guest,

Greetings!

We apologise for the inconvenience caused during your stay. Our aim is to provide 100% satisfaction to our guests, however, in your case it is evident from the review that we lacked in lot of aspects and we again apologize for everything.

However, we would like to clarify few things. It is not possible for the hotel management to manipulate Tripadvisor ratings. The reviews received so far are fair and just. The contact details provided to Hotels.com is correct and all numbers are working fine and the management did not receive any call from the portal. The Manali Inn is at a distance of 1.5 kilometre from the mall road, due to the hilly terrain the walk to the mall road seems too long, but in reality its not.

There were almost 30 guests staying in the hotel but none of the guest complained about noise or room service. And, it is not fair to point at the star classification as the parameters of star classification are set and available on our website. Also, to mention that no other hotel is so transparent about their star classification.

We feel sorry to receive such reviews from our dear guest even after aiming to provide best services. Apologies!

Many Thanks,
The Manali Inn Team
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
New Delhi, India
1 review
Reviewed 4 April 2014

Just awesome experience ........
Nice hotel with all amenities ...........
Enjoyed a lot....,.......
good staff and prompt response from room services. .........
Rooms are with well interiors .
Stayed for 4 days and enjoyed on fullest with my frnds....
Well furnished hall and bathrooms.
I suggest all to opt for this hotel as this is the hotel in budget and with maximum facilities in very cheap.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itengdel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 5 April 2014
Dear Guest

Greetings!

We thank you for choosing The Manali Inn for your stay. We are grateful to you for having spared a few moments to share your experience and appreciation of our facility and services and calling the experience AWESOME ... We really hope that our distinctive service will persuade you to stay at The Manali Inn in future.

Best Regards,
The Manali Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manali, India
1 review
Reviewed 2 April 2014

we planned our holiday out of Mumbai for Manali with the assistance of Ms. Nancy who looks after Manali Inn.She has been very cooperative from the beginning till end as she arranged a very good cab for us and hotel Manali Inn.We stayed in Royal room,really excellent decor flooring of wooden tiles gave us warmth in cold weather,delicious food at restaurant and disco which seems to be only one in Manali complete with perfect sound and light system and a jockey.

We are really thankful to Ms. Nancy and hotel staff to make our holiday memorable.We will definitely recommend to stay in this hotel.

SADIQ

Room Tip: Royal rooms
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank SADIQ29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 3 April 2014
Dear Mr Sadiq,

Greetings!

We cannot thank you enough for taking out the time to write this review. Believe us when we say that it was our pleasure to have such a gentle and kind guest like you stay at the hotel. Many thanks, for appreciating our services, food, interiors, the disco, DJ and the rooms.

We will convey your message to Ms. Nancy.

Best Wishes,
The Manali Inn Team
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Hyderabad, India
1 review
Reviewed 2 April 2014

A good property amidst much greenery and proximity to the market place makes it ideal for tourist for commuting. Ambience to suit the hills and the weather creates the perfect mood for a holiday in the altitude.

Good food and good hospitality .

  • Stayed June 2013, travelled with family
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    • Service
Helpful?
Thank Rohit_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 3 April 2014
Dear Mr Rohit,

Greetings!

We are very glad to know that you had a memorable stay at The Manali Inn. The fact that you had an enjoyable trip is evident from your review. Thank you so much for taking out the time to share your thoughts about your holiday on Tripadvisor.

Many Thanks,
The Manali Inn Team
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kanpur
1 review
Reviewed 1 April 2014

My stay was absolutely wonderful. Thanku ! I would love to come again and stay here. The hotel is just amazing with such a wonderful location , staff is too good and especially the services really appreciable. The stay was overall a perfect one nd I would once again lyk 2 thank for such a comfortable stay !! Thank you :)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kirti_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 3 April 2014
Dear Kirti,

Thank you for staying with us on your visit to Manali. We are glad to note that you enjoyed your time with us.

Regards
The Manali Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
1 review
Reviewed 1 April 2014

To be at MANALI INN was an amzingly wonderfull experience for it rejuvenated me from within . The extravagantly luxurious services provided by MANALI INN were wonderfull and can easily fit into one's budget. The transport facility , hospitality , cleanliness, discotheque and interiors were at a par in comparision to other hotels of the town.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghaviagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Guest Relations Manager at The Manali Inn, responded to this review, 3 April 2014
Dear Raghavi,

Greetings!

Thank you for such an heartfelt and positive feedback. It means a lot to us.

The silently watching snow-capped mountains in the backdrop and the calming splash of each and every wave of mighty River Beas helps every person relax and rejuvenate in Manali. On top of it staying at a hospitable hotel just makes the stay in Manali all the more wonderful. We are glad that The Manali Inn was able to contribute to your amazing holiday. Many thanks, we do hope you will visit us at The Manali Inn again in the near future.

Best Regards,
Mansi,
The Manali Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
1 review
Reviewed 1 April 2014

I enjoyed a lot. Spent some relaxing and quality time with my loved ones. The services were top class and the location is also really cool.
All the services were at a reasonable cost. I will go there again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sohilag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManaliInn, Public Relations Manager at The Manali Inn, responded to this review, 3 April 2014
Dear Mr. Sohil,

Greetings!

Thank you for your valuable time and an excellent review of The Manali Inn. We are pleased to know that you and your loved ones had a wonderful vacation in Manali!

It is indeed our pleasure to have you stay with us and hope to see you soon again!

Best Wishes,

Mansi,
The Manali Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manali Inn

Property: The Manali Inn
Address: National Highway 21 | Rangree, Manali, Manali Tehsil 175131, India
Phone Number:
Region: India > Himachal Pradesh > Kullu District > Manali Tehsil > Manali
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Manali
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Manali Inn 3.5*
Number of rooms: 47
Official Description (provided by the hotel):
4 star property Ideal location: Right on the National Highway facing river beas & greenery (Buses stops at the gate on request) Hotel centrally heated,comfort of two lifts, Huge parking to accommodate several Buses & Cars,24-Hrs running Hot & Cold water,Full electricity back-up,For health conscious people – R/o plant fitted, Well stocked Bar Well Equipped Conference hall with OHP/ LCD/Multimedia Projector, Capacity of 200 in Theater Style ,Rooms fitted with latest magnetic card operated locking system keeping in view security arrangement of the guests,Apple orchard for outdoor Cafeteria/ Parties & Bonfire arrangements, Hotel famous for excellent food (Excellent team of Chefs), Best commercially & professionally managed Discotheque with regular DJ,Besides regular attractions i.e. Video Games, Pool Table, Jacuzzi, Gym etc. we also have the services of Photographer, in- house Travel Desk and & Kerala Massage (on request ) Safety deposit vaults ... more   less 
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Also Known As:
Manali Hotel Manali

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