We are absolutely satisfied with our stay for 4N/5D in Angels Inn. My detailed note below:
Service is Top-Down. It all starts right from the owner - Ms. Anju. She made things very clear well before our trip , as what to expect and what not to. This clarity brought us more close to reality and hence there were no surprises. Anju was prompt and quick in responding our queries , be it on phone or through mail. She always maintained one to one relationship with Guests and never missed any chance of meeting the guests and having at least a word or two with them.
Mr.Gobind is a wonderful person. He came to our help whenever needed, even if it was 3 am in the morning. He was very polite and Courteous. I guess Gobind takes care of operations and he did his job extremely well.
So is Mr.Anil. Anil looks after room services and catering. Both Gobind and Anil seemed to enjoy their work.
A word about Mr.Giridhari, our Driver to Manikaran & Snowpoint. He was not only responsible and careful in driving but also humourous. He was very patient and obliged our request to stop the car wherever there were good views. I suggest Mr.Giridhari to accompany your tour rather than Mr. Narendar who was not only irresponsible but behind us physically to denote that it is getting late.
Last but not Least, Mr.Sharma, the Chef . I will explain in detail about him& his work, in the 'Food' section.
The Hotel is located some 3 kms from Mall Road, the most happening place in Manali. An auto to Mall road costs Rs.70 approximately and goes upto Rs.100 when you return back, due to Traffic.
Angels Inn is just a stones throw away from the Beas river - You can keep hearing the river flowing, day and night- which is very pleasant.
It is a fact that there is a new construction coming up just opposite to the hotel which obstructs the scenic view of snow covered mountains, but taking the other factors into consideration, this can be kept as the last option for choice of your stay. Also , not all rooms are obscuring the view and hence you still can have a pleasant look ( Attached a photo which I clicked from the room).
I am not a connoisseur of cuisine, but it is undeniably true that Food is the greatest plus of Angels Inn. In my package, We got complimentary Breakfast & Dinner. The Breakfast is available from 7.30 am till 10.30 am. Dinner starts by 8.30 pm and goes till 10.30 pm.
This is how we were presented:
For breakfast it is : Idly/Upma, Poori/Paratha, Bread (butter/Jam)- with side dishes like sambhar,sagu, chutney and a fruit desert (Water Melon, Papaya). Tea/Coffee is served and can be ordered from Room also in the morning & Night.
And for Dinner it is : Soup (Every day a different variety), Roti & Rice, Khichdi,3 side dishes, Salad & Dessert (Ice cream/Gulab Jamoon / Kheer).
There was one non-veg item but since we are Vegetarians, we ignored it.
The taste was ultimate, as written by everyone in this review. Soup & Khichdi were my favourites as I had never tasted them so delicious anywhere else. The best part was that, none of the dishes get repeated the next day , except Roti & Rice and hence it is really exciting to have a full course meal before we go to a relaxed sleep.
A word about the Chef, Mr. Sharma - He takes personal care in all the menu items and the way it is being presented. Unlike other Chefs, He comes to dining area frequently to check if everything goes fine and takes the feedback of guests happily. He also patiently explained us some recipes. There is a personal touch which makes our stay more close to home-like feel.
We had Luxury Room (pic. Attached) in the third floor. The room was very clean and the bathrooms very neat. Hot water was given 24 hours and room cleaning was both daily and on-demand.
There are 3 floors in this hotel and they are connected by lift which gives a good view of the Beas River. Dining area is located in the first floor and a sensible thing is that they have provided Ladies and gents washroom just outside the Dining area.
Angels Inn also operates site-seeing Tours which came as part of our package. We had hiccups on the first day due to an irresponsible private driver contracted by Angels inn. But due to personal attention from Ms.Anju (Owner) and Mr. Gobind (Staff), who came to patch things up , as early as 4 am, we got a good driver Mr.Giridhari.
Also they do pick up and drop services from Bus stop, on our arrival to and departure from Manali.
Angels Inn provides Wifi but only in reception.
SOME IMPROVEMENT POINTS:
The following are not defectives but improvement points that can please the customers:
1. Wifi is only in the lobby , a slight discomfort for people to come and access it, it could be made to each room
2. Even an informal travel desk could be useful. There was a pamphlet on Site-seeing, but they were all , not stops but on the way scenic places.If someone could be engaged from the hotel who explains what is the day ahead for us and where we could spend more time the package would be end-to-end. GOBIND helped us a lot but he is not a trip-planner and we cannot disturb him again and again as he is in reception with many customers.
3. We (Cab driver & us) got lost in the Rhotang pass crowd.The driver drops you ahead and parks the car in the upper mountain due to traffic. It is almost impossible to search cab by cab in that crowd. The mobile signal reception is almost zero in that height. I suggest the management to instruct the drivers to stand in a particular place , after , say 2 hours or , say, give a flag with unique color (like some tourist group does in foreign countries) so that customers can identify the Car/ Place where driver stands. We searched for more than 2 hours and so this will be really a great help.
Overall, Stay in Angels Inn gives a very positive impact and memories about Manali. Thanks to the entire Staff and Ms.Anju. We will choose to stay there , again.
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