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“Great location but average service and poor rooms”

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Citrus Manali Resorts
Ranked #21 of 122 Hotels in Manali
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location but average service and poor rooms”
Reviewed 11 June 2013

I booked a 7nght 8 days package at manali resorts with a hope of spending a great time as part of my vacation.
Great location but thats about it.. I would simply write down the postive and negative points as i made a decision of staying here after reading the reviews on trip advisor and thats the reason i will be honest about it..
Lets start with the Positive points:
1) Great location next to river away from the busy noisy city.
2) The musical theme nights wht they call as tandoori nights are good.

Negative:
1) Patlhetic rooms...I wanted to spend 7nights and with the exitiment i checked in and was taken to room 109 and my entire mood of vaction was gone..Old room with cobwebs and dull interior..Suppose to be garden facing but u could only see two big planted leaf pots in front of you and thats it.
So asked for a upper floor same garden facing room as i was gonna spend 7 nights there but was refused and was moved finally to 104,same floor,
2) Tv reception in room was pathetic.2 days were out of reception and very few channels were visible.Today where u charge around 8000 rs/night cant u afford to install dish tv??
3) Food was ok but too many mess ups with room service orders and all
In short after taking to couple other locals try apple country resorts, manali inn as they are suppose to be much better than this place.

Room Tip: all the rooms facing the river are newly built..so they would charge more for the view but take it.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ajinkyaihm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mumbai
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 June 2013

We were total four of us for four nights from May 18 to May 21. Our travel agent was 360 Degree Himalayas/ Leap frog Holidays - Mumbai, through whom we booked this property as well as the whole tour, they are cheats and frauds ,never ever book any thing through them . To our surprise when we reached the hotel, we found that they haven't booked it and didn't pay a single penny to the hotel. We had no option but to book ourselves, which hotel staff was co-operative, only thing we didn't appreciate was their short term business attitude, they were aware the travel agent cheated us , still they charged us full rack rates without a single paise discount , they as a courtesy should have offered us maximum possible discount, which they normally pass on to the travel agents . We paid Rs.59000 for 4 nights for two rooms. If hotel management still feels they didn't do the right thing by charging us rack rates, they can still reconcile their mistake by refunding the commission which they pay to travel agents. Overall very satisfied with their service, Good Views of Mountains with Ice, 24 hours / 365 days flowing Beas river and live music in the evenings, Well Maintained Lobby, Free Wi-Fi at the Lobby.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjockey2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2013

We had booked a river view room, there was live music (LOUD) every night below our balcony, imagine the sleep we got. The property as such is good, but is quite far from the main town. Wifi is only available in the main lobby, and nothing in the rooms.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
5 Thank Sumeet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.
I would request you to please come again and see the changes

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 May 2013

I stayed in this Resort for 4 nights along with my family and my cousins family. We were quite happy with our stay with the place. The staff was very courteous and the food on most occasion was good. They would serve hot roti's only and that would be done in your view which we all liked a lot.

The rooms were pretty big and the ambiance was also descent. Just that the moutain room view did not have the mentioned view on the 1st floor (5th floor as per the hotel) but that of the parking lot and the 7th floor beds was amazingly small as I was not able to fit in despite being 5'9".

But that apart the room was pretty spacious and decently done up. All said and done I would choose to stay in this hotel if I happen to go to Manali again.

Room Tip: If you choose a mountain room view pls ensure you get in on the 6th floor and not the 5th floor as t...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amitshah179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 May 2013 via mobile

It has excellent location. Close but away from mall hustlebustle. Well maintained and manicured-pedicured property. Excellent room service and housekeeping.
But what needs improvement is in attitude of front desk. Nobody smiles, never organised for multiple check ins and outs. They ought to make good first impression.
Overall good. But staff has to be more pleasant. Enthu. Smiling. Afterall its hospitality... Isnt it?

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank saurabhnatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 April 2013

Excellent location of hotel, right beside the river Beas.

Ambience of the lobby is very good.

Rooms are excellent, the ambience and the rooms are planned in a very exotic manner.

The room service is quite fast.

The food is just par excellence, tasty food is served hot in the room.

no complaints except one very weak factor in the hotel. The service of the hotel restaurant is lacking for the price that you pay. The staff is very casual and laid back. They just need more training in customer service, that is all. If they can plug this loophole, this hotel is value for money. Since located 4 kms away from city, you get insulated from the hustle and bustle. Very good for a laid back holiday experience, we stayed here for 6 days.

Room Tip: Choose the riverside room which would cost you couple of hundred extra.
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajeshchand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
india
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 April 2013

We ol friends had Memorable and Leisure time at Manali resorts. All the amenities and Facilities were Good. Hospitality was So nice and the Location of the resort is the perfect Add on. I love to visit the place again in Near Future.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khushigautam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, 26 April 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citrus Manali Resorts

Property: Citrus Manali Resorts
Address: Kullu Manali National Highway, Manali, Manali Tehsil 175131, India (Formerly Aveda Hotel, Manali)
Region: India > Himachal Pradesh > Kullu District > Manali Tehsil > Manali
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Manali
#9 Spa Hotel in Manali
#13 Family Hotel in Manali
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citrus Manali Resorts 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Away from the hustle and bustle of the main Manali town, tranquil and natural Citrus Manali Resorts, easily the largest, finest and the best resort Manali has to offer. Citrus Manali Resorts is strategically located to offer you the finest of the valley, and yet distanced from the bustle of the town. Keeping its beautiful surroundings in mind, Citrus Manali Resorts has been designed with a perfect blend of natural splendor and grandiose hospitality thereby offering unparalleled comfort and luxury. Complimented with impeccable services, facilities and amenities which leave our guests enthralled, satiated and yet with an unending thirst to come back for more! Location: As the drive heads up 40kms from Kullu towards Manali town, as the river gets closer to the road, and as you get impatient to reach your destination, comes the first halt to the right of the road; strategically located to give you the best of the valley, and yet distanced from the crowds of the town. ... more   less 
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Also Known As:
Aveda Hotel, Manali Hotel Manali

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