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“Never be there again & Front office & GM is Ridiculous”

Hotel Surya Excellency
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Hotel Surya Excellency
Ranked #13 of 30 Hotels in Jammu City
Reviewed 24 February 2009

in one word i can say i have wasted my money, my trip in staying this hotel. Walls in the Rooms are stapled with a iron sheet & they can anytime come out & can fall on you. I arrived this hotel directly after a regular drive of 10hrs & i thought i will be relaxed once i check in to the hotel but it was completely opposite as Front office staff are very very rude & never stop arguing on small issues after complaining to GM i thought now every thing will be in its place but he also cant handle the things properly & as same as front officers even not listening to me that what all problems i am facing with them. he only repeating one sentence "This is business so cant do anything". I have checked out around 2.30pm & the check out time was 12.00 they charged full day rent only for 2.5hrs stay. the same is also informed to General Manager of the hotel but he again says the same sentence "This is business so cant do anything". Anyways by all this i thought this hotel is searching for clients and once client gets in they will purely try to take out there money with there clothes. At the time of check out, i was standing on the reception to clear my bills & in the mean time the hotel staff took my luggage out of the hotel & left there & waiting for there tips, i told one of the waiter to be there with my luggage until i clear my bills he looks at GM & Gm says no he will not go out of the hotel you have to take care of your luggage. I & my wife were very upset & decided will never visit near to this hotel also.

  • Stayed: February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank aadhararora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (17)
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16 - 17 of 17 reviews

Reviewed 8 November 2008

it was a very nice hotel, with enough luxuries at reasonable price. it was nearly a 4 star hotel, with very good interior. the food was too good. eye capturing scenes from the roof. tere was a showrrom also in the hotel premises for shopping.

  • Stayed: June 2007, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
1  Thank Romy0070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surya Excellency

Address: Below Gumat, near General Bus Stand, Jammu City 180001, India
Region: India > Jammu and Kashmir > Jammu > Jammu District > Jammu City
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant
Hotel Style:
Ranked #13 of 30 Hotels in Jammu City
Price Range: £17 - £29 (Based on Average Rates for a Standard Room)
Number of rooms: 27
Also Known As:
Hotel Surya Excellency Jammu, India

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