The hotel is at an average location and is not visible from the main road. If you are going to Vaishnodevi for the first time, I would not recommend this hotel. It will be better if you stay somewhere near the bus stand. This place is about 15 mins on foot from bus stand and Rs.50 by auto (for 1 person). However, if you are a regular visitor and you do not want to be in the hustle bustle of Bus stop area, this is at an idea location. With ATMs closeby, auto available right outside, good food of the in-house restaurant, you probably will never need to go to the main Katra area.
I booked two rooms in the hotel having 3 beds each. I reached the hotel at 5 am and the hotel denied me early check-in as they were sold out and did not had a spare room. This is fairly understandable, so I went out and rented a room at another hotel for wash and change. Came back to this hotel by 8 am to keep my luggage and went ahead for yatra. I was told that my luggage will be moved to my rooms at 12 noon. However, when my parents came back from yatra (around 2 pm) the luggage was still lying at the reception. It was a little disappointing. When I came back at 4.30 pm, I was told that my room was still not ready and I will have to adjust in another smaller room for the time being. Now this was extremely disappointing to see your room is still not available when you are asking for it since 5 am. With the tiredness of yatra, I didn't want to adjust anymore.
At this moment, manager of the hotel Mr. Krishan intervened and sorted the situation by offering me one of the best rooms of the hotel, without any extra charges. Do note that the entire hotel staff, except Mr. Krishan, did their best to mess things up and deliberately not help us.
Similar mess up happened while check-out when hotel taxi wasn't available and the receptionist referred me to an outside vendor who was sitting at the reception only. The vendor did some mess and entire hotel staff took their hands off saying that he wasn't the part of hotel. If that was the case, then why was the hotel allowing that individual to sit at the reception and referred their guests to him. Anyhow, here too Mr. Krishan came to our rescue and sorted it out.
To be noted, they serve excellent food by Katra standards. We felt no need to go out and search for another restaurant. They also have power backup facility.
We took at 2 bed room and a 4 bed room. 4 bed room was a huge room, with a partition for both beds, separated by a wooden almirah cum TV module. It also had a common sit out area with sofas and common bathroom. Was a wonderful room.
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- Also Known As:
- Hotel Shree Hari Niwas Katra, Jammu