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“Nice Quiet Property”

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Country Inn & Suites By Carlson, Vaishno
Ranked #1 of 61 Hotels in Katra
Certificate of Excellence
Reviewed 19 August 2014

We enjoyed our stay at Carlson.

The location is away from all the hustle and bustle of Katra. The hotel has nice lawns and you can see the mountain range that leads to the Bhavan.

The rooms are clean and tidy, though the bathrooms are not very impressive.

Breakfast spread is good and the restaurant has enough variety in terms of cuisines - chinese, italian, south indian, etc.

what was not so good - the staff can be trained on being more polite and courteous towards guests. At times, the room service was painfully slow.

Room Tip: if you want your room to be filled with morning sunlight, choose rooms on the 3rd floor facing east...
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank PurPar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 22 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

Country Inn & Suites by Carlson, Vaishno Devi, Katra thanks you for the generous admiration expressed through your review shared by you on TripAdvisor. We are glad that you liked our tranquil and scenic location, our sprawling greens, the great view from our hotel, our high standards of cleanliness and maintenance and our fabulous spread the breakfast buffet.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction. Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures. We apologize for the inconvenience you had to go through during your stay. Based on your concerns we have conducted special training sessions for the staff and assure you that on your next visit these incidences shall not be repeated.

It was great to have been able to serve you and we hope for the opportunity again soon!

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (759)
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473 - 479 of 759 reviews

Reviewed 18 August 2014

This is the place to stay and eat - everything taken care of, because staff makes you feel at home. The new suites are a complete delight to be in. Large and comfortably designed, it was like having all the comforts and coziness sprawled over a large area.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Amyt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 22 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

We at Country Inn & Suites by Carlson, Vaishno Devi, Katra thank you from the bottom of our hearts for taking some of your precious time out to shower such generous compliments upon us and for sharing it on TripAdvisor. We are flattered to know of the delight our attentive staff, our homely ambiance, our spacious and comfortable rooms & suites, our sprawling greens and the cozy appeal have brought to you.

The compliments that you have so generously showered upon us goes on to motivate us to take even greater efforts to work harder to achieve even higher levels of our guests’ satisfaction.

With great enthusiasm we strive to serve all our guests to their satisfaction. We await your prompt return and hope to give you many memories to cherish!

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Staying in this hotel is a great experience. Great food, great service, very decent well maintained rooms.
For all future Mata ka bulawa - Country Inn Katra is the property of Carlson Group is the place i will definitely Stay.

Room Tip: Mata View rooms so beautiful
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank rajujSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 20 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

We thank you for choosing to stay with us at Country Inn & Suites by Carlson, Vaishno Devi, Katra and for writing such a generous review on TripAdvisor for the benefit of the fellow travelers. It is great to know that you have experienced and have appreciated our delicious food, our efficient and prompt service and our beautifully maintained rooms.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence.

We extend a warm invite to you to return soon to the hotel and spend another memorable holiday with us!

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

The rooms are spacious and good maintained .Location is good! Food quality is good! Cleanness awesome ! Best hotel of katra with reasonable room tariff .Room service are good.

All aspects - Rooms, Service, Check-in/Check-out Exerience, Complimentary Shuttle to and from Banganga.

Room Tip: Good rooms
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank kumarSSJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 20 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

Your appreciation of the experiences that you had as you stayed with us at Country Inn & Suites by Carlson, Vaishno Devi, Katra and the generous review that you shared on TripAdvisor is flattering and a matter of great delight. Our spacious and fabulously maintained rooms, our convenient and scenic location, our scrumptious culinary delights, the high standards of our cleanliness and maintenance, the great value for money that we offer, our impeccable and prompt room service, our smooth operation and our value added services like the complimentary pick and drop to Banganga helps you relax and unwind in one of the most soothing ways.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Sumit Goyal

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Reviewed 15 August 2014

Country Inn Katra on the Greens is an excellent property in Katra that made our Vaishnodevi visit very comfortable. I was delighted to see such a nice hotel. The rooms are super clean. Food is very good and very reasonably priced

Room Tip: All Room are good
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank arunudh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 20 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

We would like to offer our heartfelt thanks to you for choosing to stay with us at Country Inn & Suites by Carlson, Vaishno Devi, Katra and for sharing such a shining review about us on TripAdvisor. You have complimented us generously on our lush green manicured gardens, the high standard of our cleanliness, our delicious food and the great value for money that we offer. We are greatly humbled.

Such kind words of appreciation go on to encourage and to motivate us to work harder to achieve the ultimate goal of excellence.

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Stayed here on 8th of Aug with my parents. We had taken the newly started Delhi-Katra train which reaches Katra at 5.00 in the morning. We arranged our vehicle and reached the hotel at 6.00 am. There was no one at the entrance to receive us. I opened the door myself and was waiting at the reception when someone came to process our check-in. There were two other families waiting for check-in. We were waiting in the reception for 40 minutes where even the AC was not turned on. Despite requesting the person, it took them good 40 minutes to switch on the AC. No one made any attempts to offer courtesy. I do understand that we had requested for early check-in and have no problem in waiting but i dont think this is the way guests would be made to wait. Now since the train is a convenient option for many people visiting vaishnodevi, doesn't it make sense to expect guests at morning hour and make necessary arrangements.
Once we checked in, everything else was excellent. The service was outstanding food was delicious and the hotel rooms and facilities were good. Overall a decent option but they need to seriously work on the check-in experience for people who arrive early. I am giving three stars because of the check-in experience otherwise it is worth four stars.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Celebrate-Traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 22 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

It is refreshing to have received your review about the experiences you have had as you stayed with us at Country Inn & Suites by Carlson, Vaishno Devi, Katra. The review that you have been so generous to share on TripAdvisor offers a very constructive feedback and a fabulous acknowledgement of the positive parts of the hotel and we are grateful to you for that. It is great to know that you have enjoyed our impeccable service, our delicious food, our spacious and comfortable rooms and the high standard of our facilities and amenities.

Please be assured that we take all the feedback from our clients in utmost seriousness and take immediate corrective action wherever required. We apologize for the inconvenience you faced at the time of checking-in. However, we would like to mention that the regular check-in and check-out time is 12:00 noon. Early check-in is done as per availability and is chargeable. Also, to ensure a guaranteed early check-in we suggest our guests to book the room from a night before so that there is no confusion or inconvenience.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Sumit Goyal

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Reviewed 10 August 2014

We booked this hotel for our Vaishno Devi darshan and it turned out to be a real good decision. Not sure how they did it but they were able to organize all amenities around our travel plans.

All aspects - Rooms, Service, Check-in/Check-out Exerience, Complimentary Shuttle to and from Banganga, Paid Taxi to and from Jammu Station, Complimentary Breakfast - everything worked just perfectly, and there was always someone ready with a smile to help us.

I live in the US and have all the associated "NRI nakhras", but this hotel I can recommend without hesitation.

Thank you Comfort Inn for a very comfortable stay.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank ravi_shrivastava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson, Vaishno, responded to this reviewResponded 12 August 2014

Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Vaishno Devi, Katra!!

We are greatly delighted to have received an appreciative review about your stay with us at Country Inn & Suites by Carlson, Vaishno Devi, Katra which you have kindly shared on TripAdvisor. It is no less than flattering to know that you have so minutely observed and appreciated our great attention and concern for the pilgrims and their itinerary, our spacious and comfortable rooms, our impeccable service, our smooth operation, our value added services like the pick and drop to Banganga, our sumptuous complimentary breakfast and our pleasant and helping staff.

We are encouraged by your compliments and are motivated to work harder to achieve the ultimate goal of excellence.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Sumit Goyal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Vaishno

Address: Jammu-Katra Highway, Katra 182301, India
Phone Number:
Region: India > Jammu and Kashmir > Jammu > Reasi District > Katra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Katra
#2 Family Hotel in Katra
Price Range: £47 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Vaishno 3*
Number of rooms: 77
Official Description (provided by the hotel):
First & Only International hotel in Katra. Set amidst 9 acres of lush green landscape in the Himalayan ranges, Country Inn & Suites By Carlson, Vaishno Devi, Katra is located just outside the Katra town. With its secluded environment, the hotel offers charming and homely amenities ideal for leisure or vacation. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Vaishno Devi, Katra
Country Inn & Suites By Carlson, Vaishno Devi, Katra Hotel Katra
Country Inn Katra
Katra Country Inn
Country Inn & Suites By Carlson, Vaishno Katra, Jammu

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