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“Really good place to stay but bad service”

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Royal Group of Houseboats
Ranked #11 of 563 Speciality Lodging in Srinagar
Certificate of Excellence
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Really good place to stay but bad service”
Reviewed 30 June 2014

We stayed at Crystal Palace HB (part of Royal Group). its very well built, nice, amazing place. Everything was perfect but service by the caretaker Mushtaq was not upto the mark. The location is behind the other houseboats. U cant see the roadside view.
I want to share that owner must publish his contact number on the boat and needs to replace the caretaker with some Professional person.

  • Stayed June 2014, travelled with family
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Helpful?
Thank Harish172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalGroupHouseBoats, General Manager at Royal Group of Houseboats, responded to this review, 1 July 2014
We appreciate your valuable feedback and suggestions. The management has taken due cognizance of the matter and on enquiring with the concern we can to know guests were booked on CP Plan [ Room with Breakfast ] and later asked for dinner which agreed upon was payable for Rs. 3500 but next morning guest refused to pay the said amount and after our insistence paid amount of Rs. 2400 only due to which argument continued that caused the friction between the guest and Captain of the boat, however we will improve and level up the standard to make feel our valued guest more comfortable, memorable and enjoyable.
It is pertinent to mention here that we prefer to accommodate all our esteemed guests away from road side houseboats, which can be very noisy given the traffic chaos and can go till late hours and on the contrary it is one of the prime location preferred by our valued guests.
We hope to see you again and serve you with best of our ability.
Management
Royal Group of Houseboats
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Briancon, France
1 review
Reviewed 28 June 2014

We went on the houseboat for a few nights during our ski trip to gulmarg in february. This houseboat was very well located, in quiet area, it was very clean, warm with wooden stove in every room, very cosy. In addition to that, people were very good and provided a wonderful service.

As CEO of a travel agency specialized on freeride ski and alpinism, we put our clients in this houseboat and I can really recommend it to you.

  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
Thank azimut05120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
1,302 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 1,033 helpful votes
Reviewed 22 June 2014

The location of the house boat we stayed in was awesome facing the picturesque setting of the nature. Magnificent snow toped mountains, Lotus around the lake. Colourful Shikaras to commute in and around the lake are lovely. It’s very peaceful during day or night.

Ramzana the shikara man and Hilal the houseboat keep were of great hospitality. They always warmly welcomed us or other guest. Never complained or never got irritated with any guest.

We stayed in The Crystal Palace which had marvellous carvings all around the boat. Cleanliness was taken care of. Very neat and tidy. Boat had outdoor sitting area, a kind of hall where you can watch TV and mingle with other guest on house boat. Than had a dining area following to a small pantry and rooms with attached bathrooms. Rooms have 2 queen-size bed with blankets featured to have heaters in it. The furniture was all made of walnut wood and was praise worthy.

The hall had a chimney in the centre where Mr Hilal every night used lit it so that it controls the temperature. TV had so many channels. Wi-Fi is included and is free of charge.
We had all meals inclusive in our stay and we really enjoyed all the delicacies served to us. Especially the Mutton rogan josh and Akhni  food was served with sweet and kahwa towards the end of the meal.

Evenings they do arrange for a ride in the lake. Or a photo-shoot in their traditional costumes or a purchase of local handmade stuff.

Their coordination with the tour guide who stands for the guest outside the lake for a pick and drop from houseboat to the pier is speechless… extremely good!!! you don’t waste time waiting for Shikara either for a drop to the land or a drop to the boat.

I can keep on Praising the bounteousness and kindness we received. We are overwhelmed by the experience we had here!!

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Nins_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

I am Dervin Saparamadu, living in Los Angeles , California USA.
This is my first experienced in Kashmir, Sri Nagar and in a Houseboat. We spent almost 24 days
in North India,including Sri Nagar , Manali , Shimla. The Houseboat we stayed in was this magnificently carved, wooden floating paradise. The view any given afternoon or early morning was breathtakingly beautiful. The rooms were cleanly through and through. There is hot water in bathrooms, which was of big importance to us. The food was the most authentic, healthy Indian food I have ever tasted. The people were friendly, trustworthy and there to help us with anything we needed. My wife and I will definitely make this trip again next year for our 31st wedding anniversary.

Room Tip: All rooms are equally excellent, well maintained, pannels with beautiful wood carvings !!! Staff me...
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank DervinSaparamadu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

I have stayed there for 4 nights.This houseboat is really beautiful.I enjoyed the Kashmir tour package ,including the great service-mind local guide.Everything comfortable and quiet the rooms are very clean and safety.I think,this houseboat is a great so I wanna go back to Kashmir again.I promise........

  • Stayed April 2014, travelled on business
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Helpful?
2 Thank Phattarapol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 31 May 2014

On 8th of May 2014 was my second visit to this very professional group of houseboats. The houseboats are situated away from the commercial centre in the Dal lake and has a beautiful view of the snow capped mountains and the dal lake.Very modern bathrooms, 24 hours of hot water, great food and a very professional butler Mr. Mushtaq Ahmad took great care of us and was on call within minutes of needing him.
Would certainly recomend these group of houseboats to all families who require a hassle free, secure holiday. We were really treated so well that i wouldnt even dream of staying anywhere else but this hotel. My sincere appreciation to all staff members and the booking team for looking after not only us, but each guest with great care. Hope to be there again this year, Warm regards Hamid Fallah

Room Tip: Room number 2,3,4 and 5 are all good rooms to stay in, with modern bathrooms n good beds
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  • Stayed May 2014, travelled with family
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Helpful?
Thank noah7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 May 2014

Very good houseboat with excellent service. We stayed in Young crystal palace and were well taken care by Hilal . While booking you can book with dinner also as otherwise you have to go out for dinner in night. Incase you haven't booked your dinner then you have Delhi da darbar restaurant in Dal gate. Do not buy Saffron from the houseboat ...you can get got saffron on the way to Phalgaon.

Room Tip: Take the last room as it spacious..Do put the curtains while you want privacy.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Someshcbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Group of Houseboats

Property: Royal Group of Houseboats
Address: | Dal Lake, Nehru Park, Srinagar 190001, India
Region: India > Jammu and Kashmir > Kashmir > Srinagar District > Srinagar
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 563 Speciality Lodging in Srinagar
Price Range (Based on Average Rates): £
Number of rooms: 38
Official Description (provided by the hotel):
Royal Group of Houseboats , a subsidiary of Royal Group, a Company that has been in Travel Trade Business for more than a hundred years, since 1887. Royal Group of Houseboats started with just one barge growing to a fleet of Houseboats that's still growing. A Company which is being managed by a team of professionals having vast experience in Travel Trade, Royal Group has been serving Tourists from across the globe with personalized care and affection, Royal Group of Houseboats all in a row and interconnected / assessed to each other. Our Group of House Boats are situated at most beautiful part of Lake-Dal, with back ground fascinating scenic views of Zabarwan / Mahadev Mountain range (basically Himalayan range), surrounded by Lotus Flowers, Water Lilies, Floating Gardens.With an accommodation of 40 rooms with attached bath rooms and 24 hours running hot and cold tap water, Separate Dinning rooms/Drawing rooms, Sun deck, CCTV, attached Shikaras (Floating Cable Cars) for To and Fro Crossings , Room Service instantly available. ... more   less 
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Also Known As:
Royal Group Of Houseboats Srinagar, Asia - Kashmir

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