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“Great Hotel with a fantastic Staff”

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Vivanta By Taj Dal View
Ranked #5 of 133 Hotels in Srinagar
Certificate of Excellence
Patna, India
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Hotel with a fantastic Staff”
Reviewed 25 June 2014

We stayed in this hotel after some of my friends had recommended the Lalit as a better property. We are glad we chose this hotel because this is an amazing property even by the high standards of the Taj group. ( I have stayed at many Taj properties across India ) . We were there for four days and ate most of our meals at their restaurants. The few meals that we ate outside in the boulevard, we regretted not eating at the Taj. I would like to make special mention of Mr. Rahul and Mr. Himanshu in the latitude restaurant which is truly multi cuisine and the variety of food on offer here is mind boggling and the taste is very authentic most times.Their Breakfast spread was very sumptuous and service very prompt and polite. We used the pool with a lovely view and the pool attendant was very helpful and courteous and gave sun block cream to those of us lazing around the pool. We stayed in the premium indulgence room and it was big enough for the 4 of us with a humongous bathroom. The housekeeping was efficient and discreet.We went to the Lalit to have tea and snacks and while the Lalit is a bigger property, the service and aesthetics at the Taj are much better and it is a much more cozier property to stay at. Their reception staff is also very good, I would like to make a special mention of Ms Nazera Shafi who was very prompt and efficient in couriering stuff that I had left behind during check out. All this efficiency when the hotel was 100% full and so it must have been a challenge during the meal times specially.
All in all its a dream hotel with staff and facilities to match.

Room Tip: Choose a premium indulgence room on the first floor as it gives great views.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank indianartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 18 July 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for choosing to stay with us on your recent visit to Kashmir and very thoughtful of you to review us on Trip Advisor and to post an excellent feedback.

We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as spacious and comfortable and restaurants with excellent food and service. Also glad to see that you were delighted about our great location which is situated on a hill top with a splendid view of Dal Lake and back drop of Zabarwan Mountains.

I am thankful to hear that our service level meets the standard Taj hospitality. Encouraging words like these go a long way to keep the team motivated at the hotel and we assure you that it will be our constant Endeavour to provide warm and personalized hospitality to all our guests.

We look forward to the pleasure of being at your service again some time in the near future.

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2014

From the minute I arrived here there were problems, starting with the racist security guards at the entrance calling a Kashmiri driver an animal and creating a scene. Check in took nearly 25 minutes as I was continually ignored by staff. There were problems with the wifi, the room service turned up with part of the order missing (it arrived later, cold), and a loud function nearby went on til 3am making it impossible to sleep. The view might be good but apart from that, there are much better options in Srinagar with good, friendly service and great food (the breakfast here is poor.) When I checked out and listed all the issues, the robot on reception said they would talk to the security guard. When I flagged up that she was missing the point and there were plenty of other problems, the insincere reply was 'I'll make sure it never happens again.' Charmless, soulless place. Avoid at all costs.

Room Tip: Book somewhere else instead!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank OffTheBeatenTracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 18 July 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for sharing your views about the hotel on Trip Advisor.

At the outset, please accept our sincere apologies for the inconvenience caused to you. Please be assured that your feedback has been taken with utmost seriousness. We have also advised our team members for necessary remedial action.

We immensely value your patronage and look forward to having you with us again and assure you of our best service and attention always.

Thanking you,

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014

After much deliberation and research we chose the Vivanta over the the Lalit, and I think we made the right choice. The properly is beautifully located on a hill overlooking the Dal lake which makes for amazing views right from the hotel rooms. The staff are also extremely friendly and polite. We were travelling with two young children and room service made every effort to provide us with food which was suitable for them. Very relaxing stay overall.

Room Tip: If you have kids definately ask for the lower level as it opens up onto the garden where the kids ca...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ankgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 27 June 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for choosing to stay with us on your recent visit to Kashmir and very thoughtful of you to review us on Trip Advisor and to post an excellent feedback.

We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as spacious and comfortable and restaurants with excellent food and service. Also glad to see that you were delighted about our great location which is situated on a hill top with a splendid view of Dal Lake and back drop of Zabarwan Mountains.

I am thankful to hear that our service level meets the standard Taj hospitality. Encouraging words like these go a long way to keep the team motivated at the hotel and we assure you that it will be our constant Endeavour to provide warm and personalized hospitality to all our guests.

We look forward to the pleasure of being at your service again some time in the near future.

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 June 2014

Great location! The taj is doing a good job of running it. Just a few suggestions though.

The carpets need a change looking a bit faded and frayed.

And one really important change must be done quickly... The water jet pipe or whatever it is called fixed in the loo needs to moderate the speed and intensity of the water flow!
Seriously this could physically hurt people.
Can't put it in any other politer language! Please look into this matter.

Room Tip: Rooms facing the dal lake and the ones on the first floor!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maya094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 27 June 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for choosing to stay with us on your recent visit to Kashmir and very thoughtful of you to review us on Trip Advisor and to post an excellent feedback.

We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms service. Also glad to see that you were delighted about our great location which is situated on a hill top with a splendid view of Dal Lake and back drop of Zabarwan Mountains.

Your valid feedback is communicated to the team for further excellence and strongly believe this is a journey of continual improvement.

I am thankful to hear that our service level meets the standard Taj hospitality. Encouraging words like these go a long way to keep the team motivated at the hotel and we assure you that it will be our constant Endeavour to provide warm and personalized hospitality to all our guests.

We look forward to the pleasure of being at your service again some time in the near future.

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 16 June 2014 via mobile

considering hype around the hotel... being a high end hotel....The food served at the restaurant was pathetic. ...service was substandard. .......salad was drooping dead.....Food was no better then any round side dhaba.....I was disappointed. ....!!

Stayed June 2014, travelled with friends
Helpful?
Thank Asim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 27 June 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

Thank you for sharing your views about the hotel on Trip Advisor.

At the outset, please accept our sincere apologies for the inconvenience caused to you at the restaurant.

We immensely value your patronage and look forward to having you with us again and assure you of our best service and attention will be rendered.

Thanking you,

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 June 2014

After getting a booking with great difficulty, everything in Srinagar was chock a block full, we lucked out. The Taj Vivanta was a wonderful experience, though pricey. The room (1103) was not amongst the most expensive ones which are slightly away from the main building, but it suited us being within the main hotel area. We had to go DOWN one floor from the lobby and there was no easy elevator (quite far away) so one had to negotiate the rather steep steps a few times a day. Nice commodious room, big bathroom with tub and shower. Room opens out on to a strip of garden that runs across all the rooms on that row but we had our own little table and chairs with the most gorgeous view of the Dal Lake and the mountains. We loved the different moments of the sunsets each day and just clicked and clicked.
Restaurant service could have been much better (though the food was good), maybe it was a bad day for them. The staff are all very courteous, friendly and charming and they make you feel very comfortable. The hotel took care of us with coffee and biscuits while we waited for our check in and similarly during the wait in the lobby after check out. The complimentary fresh fruit that one can order in the room is a "bit slim" and one day we had to call several times before they brought it. The complimentary breakfast was very nice.
In general, it was a very good experience. Nice pool though there was no time for us to check it out. Small fitness room.
It is on top of a hill so the access to it is a bit crowded depending on the time, since the winds through the tulip garden and other recreational area.
If you are going to Srinagar, you might as well splurge and enjoy the Vivanta experience!

Room Tip: As I already said earlier, our room was in the main building which is always more convenient. It see...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiranm450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 27 June 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for choosing to stay with us on your recent visit to Kashmir and very thoughtful of you to review us on Trip Advisor and to post an excellent feedback.

We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as spacious and comfortable. Also glad to see that you were delighted about our great location which is situated on a hill top with a splendid view of Dal Lake and back drop of Zabarwan Mountains.

At the outset, please accept our sincere apologies for the inconvenience caused to you at the restaurant.

Encouraging words like these go a long way to keep the team motivated at the hotel and we assure you that it will be our constant Endeavour to provide warm and personalized hospitality to all our guests.

We look forward to the pleasure of being at your service again some time in the near future.

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2014

We stayed at this hotel just for one night. The 1st thing thats good about this hotel is that it is higher up on a hill which offers majestic view of the Dal Lake. The rooms are large and has an almost equally large luxurious bathroom. The balcony rooms on the upper level offers better views of the Dal and the ground level rooms offer easy access to the beautiful garden & lawns. The infinity pool offers a great view of the Dal & the mountains. The attendant present when we used the pool was exceptionally helpful and courteous. We had food from in-room dining and they were delectable. But the in-room dining services were sluggish. The location offers great views but may become a tad problematic if you do not have a car always at your disposal for moving around.

Room Tip: Balcony rooms are preferred for their views.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeelXL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT_Srinagar, Manager at Vivanta By Taj Dal View, responded to this review, 27 June 2014
Dear Guest,

Greetings from Vivanta by Taj, Dal view - Srinagar!

It has been our privilege to have you stay with us at Vivanta By Taj - Srinagar. We have always been earnest in our endeavour to extend the very best of Vivanta to our guests.

Thank you for choosing to stay with us on your recent visit to Kashmir and very thoughtful of you to review us on Trip Advisor and to post an excellent feedback.

We are pleased to hear that you had a very comfortable stay and we appreciate your positive feedback on our rooms that are as spacious and comfortable. Also glad to see that you were delighted about our great location which is situated on a hill top with a splendid view of Dal Lake and back drop of Zabarwan Mountains.

I am thankful to hear that our service level meets the standard Taj hospitality. Encouraging words like these go a long way to keep the team motivated at the hotel and we assure you that it will be our constant Endeavour to provide warm and personalized hospitality to all our guests.

We look forward to the pleasure of being at your service again some time in the near future.

Warm Regards,

Shekhar Walavalkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vivanta By Taj Dal View

Property: Vivanta By Taj Dal View
Address: Kralsangri, Brein, Srinagar 191121, India
Region: India > Jammu and Kashmir > Kashmir > Srinagar District > Srinagar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Srinagar
#2 Luxury Hotel in Srinagar
#2 Business Hotel in Srinagar
#3 Romantic Hotel in Srinagar
#5 Family Hotel in Srinagar
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta By Taj Dal View 5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Southall Travel, TripOnline SA, DerbySoftTaj, Evoline ltd, HotelQuickly and Cancelon so you can book your Vivanta By Taj Dal View reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Vivanta Dal View Srinigar By Taj Hotel Srinagar
Vivanta By Taj Dal View Srinagar, Asia - Kashmir

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