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Fortune Resort Heevan, Srinagar
Ranked #8 of 139 Hotels in Srinagar
Certificate of Excellence
Reviewed 12 March 2014

We had been to Srinagar on 2nd March & had booked 4 rooms in Heevan retreat, the rooms of the hotel are excellent, newly renovated, the buffet spread for breakfast & dinner was very good., the staff was very courteous,

  • Stayed: March 2014, travelled with friends
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1  Thank sunjeevm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 18 March 2014

Dear Guest,

Greetings from Heevan Resorts Srinagar Kashmir!

Thank you for staying at the Heevan Resorts Srinagar and taking the time to provide feedback. Thank you for appreciating our service, food and newly renovated rooms.

Should you find yourself in Kashmir in the near future, please do not hesitate to contact me directely at basharat@ahadhotelsandresorts.com and I would be more than delighted to welcome you to the Ahad Hotels and Resorts Srinagar Kashmir! which have properties at all three major destination of Kashmir.

Yours sincerely,
Basharat Khan
Corporate Manager

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235 - 241 of 371 reviews

Reviewed 11 March 2014

Stayed in heevan properties at Srinagar gulmarg nd pahalgaon...beautiful location....comfortable stay...very warm hospitality...also hv booked cab through same...wld like to appreciate driver / escort Shabir who was wid us through out d tour...is really smart escort wid skillful safe driving abilities...good knowledge of site scene nd most imp punctual ...wld like to recommend him to others for his best service nd faithfulness ..thanks Ahad for making Kashmir most memorable...nd thanks shabir ji for driving us nd guiding us through everywhere ..

  • Stayed: March 2014, travelled with family
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Thank Ushah14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at Heevan Resorts Srinagar. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel and that you enjoyed your stay. We are consistently working to make sure that each individual’s needs and desires are met during their stay with Ahad Hotels and Resorts Kashmir.

I was pleased to read that Shabir was helpful in taking care of your every need. Please know that your comments have been passed on to him and he is equally very happy to hear. Our colleagues are the biggest asserts for the company.

Once again, thank you for taking the time to write a review on Trip Advisor and I do hope that we can accommodate yourself at the Ahad Hotels and Resorts Srinagar Kashmir in the future.

Kind Regards
Basharat Khan
Corporate Managetr

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Reviewed 1 March 2014

A fine property in a serene environment with well-maintained,clean,spacious and comfortable rooms
coupled by an outstanding service by the staff and good food, makes your stay at Srinagar worthwhile!!
Especially to mention of Mr. Majid who looks after the fine dining, makes sure you can always get whatever cuisine you request whenever you want and it will always be well-made under his supervision.
Another important person who made our journey and travel safe,comfortable and enjoyable was Mr. Shabbir Ahmad.
An experienced person behind the wheel , a guide with vast knowledge who will always tell you what is the best choice while sightseeing to make it value for money, his commitment to his work and sense of humor is appreciable.
Overall its a stay that will last in your memory for long.

Aamod Pradhan,Pune

  • Stayed: February 2014, travelled with family
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Thank Aamod P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 5 March 2014

Dear Valued Guest,
Greetings from Ahad Hotels and Resorts!

Thank you for your time posting feedback through TripAdvisor.

We are most delighted to learn that you were impressed with our services and facilities at our resort .The positive feedback is very much appreciated and we are glad we met your expectations in those areas.

Being in this industry of service , we believed in providing our guests the highest satisfaction , and nothing makes us happier than received a confirmation from you,we shall share your kind compliments with our team in particular with Majid and Shabir.

Please do not hesitate to contact me directely at basharat@ahadhotelsandresorts for your next booking. We look forward to welcome you again and to provide the top class service.

Best regards,
BK
Corporate Manager

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Reviewed 25 February 2014

Heevan, Srinagar was not a part of our initial plan and we only happened to stay here because we shortened our stay at their sister concern Heevan, Pahalgam and they were kind enough to transfer our stay. We stayed just for a night. The hotel was under renovation at that point so was not in the best shape, but still appeared to be a decent hotel. Not the best ambience in their newly renovated rooms which were also experiencing some teething troubles. Overall the stay was average but the hospitality and food were very good. The staff were accommodating on many of our requests and quite courteous. We had only one meal i.e. their buffet dinner, which was quite good, most guests were enjoying second & third helpings! Overall recommend the chef.

  • Stayed: August 2013, travelled with family
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Thank sswang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 26 February 2014

Dear Valued Guest,

We would like to thank you for choosing Ahad Hotels and Resorts for your stay at Heevan Resorts Srinagar and Heevan Pahalgam in August 2013. Your positive feedback is very much appreciated and we are glad we met your expectations. Being in this industry of service, we believe in providing our guests the highest satisfaction, and nothing makes us happier than received such a confirmation from you, we will surely share your kind compliments with our team in particular with our Executive Chef..

I was however disappointed that there was renovation going on during your stay which might have disturb you please accept my sincere apologies for inconveniences caused. I hope you will have the chance to return to the hotel soon for a stay in one of our newly renovated rooms as I am sure it will be much more to your liking.

Looking very much forward to welcome you again to provide you the best service once again and try to turn your 3* into 5*.

Please contact via direct to email : basharat@ahadhotelsandresorts.com if you need my assistance in future.

With my best regards,
Basharat Khan
Corporate Manager

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Reviewed 21 February 2014

Stayed for a couple of nights here. Rather secluded area midst of residential area. The hotel is good. Especially the renovated rooms. Good amenities.

Rather funny incident happened when we stayed here, The electronic door wouldn't open and one of the staff guys enters the room through the window and opens the room from inside !! Isnt that ridiculous !!! And they expect us to stay in that rooo with that broken window from which a fully grown man can walk (not crawl). We immediately protested and were moved to an other room.

Food was good though. Wifi is good only in the Reception. Not many interesting places nearby. But overall a good hotel.

  • Stayed: October 2013, travelled with family
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Thank Wittyboy371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 24 February 2014

Dear Valued Guest,

Thank you for your time sharing your experience through Tripadvisor , your positive feedback is appreciate us and we are proud to be of your service .

Looking very much forward to your next visit to Ahad Hotels and Resorts Srinagar Kashmir, we have properties at all major destination of Kashmir, to provide you the best service once again..

Best regards,
BK
Corporate Manager

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Reviewed 18 February 2014 via mobile

Very good experience. Staff were very helpful. Pine and Peak in Pahalgam which belongs to their group is equally good. Had some trouble with booking and the staff reassured me and solved all the problems. Views location of the resort just breath taking. Good food. Only trouble was the monkey s in Pahalgam. But harmless. Over all if you stay in Kashmir stay with them.

Stayed: February 2014, travelled as a couple
Thank bgopal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 21 February 2014

Dear Valued Guest,
Greetings from Heevan Resorts Srinagar!

We are glad to hear that you enjoyed your vacation with us that much and appreciate the time you have taken to share this detailed review on TripAdvisor.

My apology for some of the minor challenges, but I am happy to hear that my team was able to sort them all out for you.

Once again a we are looking forward welcoming you again.

With kind regards
Basharat Khan
Corporate Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

We stayed there for 2 nights -on 18th Nov. on our return from Gulmarg and again on 20th Nov. on our return from Pahalgam.First time we stayed at the old block & second time in the New Block.The property is nicely built & well-maintained.Bathroom in the new block is indeed an
attraction.The service was prompt and food was great.Courtesy of the staff particularly Bilawal & Jamshed at reception was exemplary.The General Manager himself took care of everything.He visited us at our room on last night of our stay and even arranged a special dish for us during dinner.Really a very personal touch.Thanks to all of you at Heevan,Srinagar for
making our stay memorable.

Room Tip: I liked room in the new block.
See more room tips
  • Stayed: November 2013, travelled as a couple
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1  Thank KKOJHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhadHotels, Corporate Manager at Fortune Resort Heevan, Srinagar, responded to this reviewResponded 27 January 2014

Dear Mr. Ojha,

We wish to express our sincerest appreciation for choosing Ahad Hotels and Resorts Srinagar Kashmir for spending your holiday with your wife. Your positive feedback is very much appreciated and we are happy to hear that your holiday here met your expectations.

Being in this industry of service, we believe in providing guests the highest satisfaction, and nothing makes us happier than received a confirmation from you, we will surely share your kind compliments with our team in particular the names you have mention.
.
We hope to welcome you again to Ahad Hotels and Resorts Srinagar and to provide you the best service.

With Warm Regards
Basharat Khan
Corporate Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortune Resort Heevan, Srinagar

Address: | Gupt Ganga, Ishber Nishat, Srinagar 191121, India (Formerly Heevan Resorts Srinagar)
Region: India > Jammu and Kashmir > Kashmir > Srinagar District > Srinagar
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Srinagar
#7 Family Hotel in Srinagar
Price Range: £64 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fortune Resort Heevan, Srinagar 4*
Number of rooms: 40
Official Description (provided by the hotel):
Set in the picturesque valley of Srinagar with a magnificent view of the Zabarwan Mountains, Fortune Resort Heevan- (Member ITC's Hotel Group) is a wonderful blend of traditional Kashmiri architecture with new-age conveniences. Fortune Resort Heevan, Srinagar offers 39 beautifully furnished rooms with an excellent range of modern guest facilities, landscaped gardens and a wide selection of culinary venues; which makes this resort in Srinagar an ideal retreat to experience the charm of Kashmir amidst warm Fortune hospitality. Srinagar, capital of of Jammu and Kashmir, lies in the Kashmir Valley on the banks of the Jhelum River. Srinagar famous for its historic gardens, indulgent houseboats and Kashmiri wooden mosques. Located minutes away from the Srinagar International Airport and popular tourist spots like Dal Lake, Chasm-e-Shahi, Shalimar Bagh, Tulip Garden and Nishat Bagh. Fortune Resort Heevan makes you feel the exuberance of the beautiful city of Srinagar with its ideal location. ... more   less 
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Also Known As:
Heevan Resort Srinagar Hotel Srinagar
Fortune Resort Heevan, Srinagar Asia - Kashmir

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