Although not a terrible hotel, our experience was definitely not what we expected from the price that we were paying. We spent a total of 3 nights, and used 2 rooms in this duration. Here's a list of some of the things that were wrong.
- TV did not work at all in one of the rooms, and repeated complaints at the reception did nothing
- There were frequent power failures, sometimes lasting hours
- We ran out of hot water once, in the middle of a shower
- Room service was lacking. There was also no way to contact the reception desk using the phone in the room. There was a number of times we requested water but to no avail.
- One of the rooms we had was "under construction". Although it was functional, there was wooden furniture that had not been polished or painted, many of the plug points not working, etc.
Like I said, it wasn't all bad. Here are some positives:
+ The restaurant food was good, but we ended up eating only once
+ The view is spectacular
+ Hotel has ample outdoor seating to enjoy the view during cool evenings
+ Laundry service was good and reasonably priced
+ Although not in the middle of town, it was only a short walk away from the main market, with a number of restaurants, internet cafes, souvenir shops etc. right outside the hotel.
I wouldn't recommend against the hotel, but I am sure for the price you can find a number of hotels that are much better. Just because it is expensive, and has all the celebrity photos on the website, do not expect the experience at the hotel to be fabulous.