We stayed here during one of India's largest air shows, which takes place in Bangalore each year. This led to the hotel being overbooked, and therefore when we arrived at 7.30pm we were told our rooms weren't ready. They put us in a temporary room until our actual room could be prepared for us. We decided to head out to Brigade Road for some dinner but when we returned at 9.45pm the room still wasn't ready. After a full day's travelling, this was not what we wanted to hear.
They eventually had the room ready by 10.10pm, over two hours after we'd arrived. They told us they had upgraded us to an executive room, but I think the difference between executive and deluxe is a small sofa in the corner of the room.
Their 24 hour check in/out policy doesn't make things easy for them. Cleanliness, location and price were decent, but poor management let them down. I would book a different hotel if I were to visit Bangalore again. Purple Lotus was fully booked, and that was our first choice.
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