On a long multi-city journey thru India for business, We found the opportunity to spend two nights and a full day in this hotel and we were really looking forward to an "upscale Break" from some marginally three star hotels in the days prior.
It all started very badly when the Hotel Car we requested for Airport pickup turned out to be an subcontract cowboy with neither personal charm nor driving manners, (even by Indian standards this fellow was the rudest on the road)
At check-in things were handled somewhat efficiently until I asked about an Upgrade when the desk girl confirmed that my room was in fact an Upgraded room. When I asked her the room category, it was clear it was simply the room I had paid for and NOT and upgrade in any manner. Apparently they do not allow Executive club level upgrades to suites even if your a Platinum Priority club member. My PC status hadn't even been acknowledged until I pointed it out. But no worries the room really was a beautifully appointed room with a super comfy bed and great internet access.
Unfortunately, the threshold between the foyer and room was cracked and uneven and had a small finish nail protruding from the center. I felt it underfoot before injuring myself. IT took them two hours the following day to try to repair it, which they only manged to replace one broken piece with another. I finally had to plead to get access to my room as I needed desperately to finish work.
During the time they were working I went to the Spa and treated myself to a haircut and mani/pedi. The Spa staff was excellent and the facility is also 5 star.
The hot water in the shower was fluctuating between about 95 and 105 degrees (F) which was uncomfortable but not dangerous.
I had returned to may room after the Spa, but the workers were still there, they asked if I could give them a few minutes to finish up so I went to the Executive Lounge which was included in my Room rate.
The lounge is quite small, perhaps 70-80 Sq. Meters. Its well appointed and had one attendant. There were three guys having a business meeting so I took a seat on a sofa in the further corner of the room. There were available coffee, tea or soft drinks and a few cookies for snacks. Quite basic. Apparently during there happy hours from 6-8 pm they also have beer and wine but it dint appear there where any spirits. During the time I sate there, (about an hour) the three guys finished and left. Somehow the attendant had slipped out too. Finally I needed to go back to my room and I got up to leave, thats when I saw the attendant in the fitness room across the hall.
Anyway, when I got back to the room. There was scrap wood and a mess all over the floor, but, no workers. So, I just stepped over it and fired up my laptop. About 15 minutes later the crew reappeared nd tried to finish the job, the supervisor asked me to step out again and I told them I had work that had to be completed and I would stay. Anyway. they fitted a new piece, quite poorly, and then left. The Supervisor came to apologize and said they knew it was a botched job, but they need more time to do it right so they would wait until the room was vacant .
So, the hotel is beautiful, the staff appears to be trying, but the jury is still out on this hotel in my mind. Its not conventional at all to the airport, perhaps an hour driving which could be more during heavy traffic times. but if you need to be in "Electronic CIty" give it a try.. I'm sure there are worse.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Bengaluru Electronics City Located strategically in the technology hub of the city, the Crowne Plaza Bengaluru offers sophistication, connectivity and comfort to all our guests.Our private transfer service will bring you safely from the Kempegowda International Airport to our hotel, that is located next to leading companies like Infosys, Wipro, TCS, HCL, 3M, Tech Mahindra, Siemens and HP to name a few. Experience our efficient service and bask in luxury from the time you arrive, through the hotel's multiple restaurants and bars. ... more less
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- Also Known As:
- Crowne Plaza Bengaluru Electronics City Hotel Bangalore