I was originally going write a mediocre review based in initial experience but as my stay progressed things got better and problems were fixed. N'Zuri is Swahili for 'marvelous' or 'fine' so I was disappointed when on check in I was told I'd be billed an extra night because they were expecting me the day before (seemed my booking had been wrongly entered), after showing the original booking the desk staff at least agreed to ask the manager to look into it, simple mistake - simple fix. The practice of only switching on the sauna when you come to use it was irritating as it takes 40mins to get to temperature, finally resolved by calling ahead. Also it would have been 'marvelous' to have real coffee in the rooms and some milk (ideally fresh from the minibar fridge).
However these niggles were either fixed or outweighed by other positives. The staff were generally very helpful and attentive, the chef at breakfast would prepare eggs just the way I like them, green tea & honey after the sauna was very thoughtful.
I'd have no hesitation staying in future and would recommend it to others.
If the hotel management read this two tiny things - leave the sauna on when the spa is open and replace the instant coffee in the rooms and at breakfast with something better. You have a nice hotel and good staff, these small small things would make you 'marvelous'.
- Official Description (provided by the hotel):
- It's hip. It's happening. And it's here to welcome you back. The Zuri Whitefield - where the soul of Bangalore is captured like never before. Where hospitality is more than just a smile that greets you. Where sophistication meets leisure with seamless delight, and where you can let your hair down. ... more less
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- Also Known As:
- The Zuri Whitefield, Bangalore Hotel Bangalore