I have stayed here on two long business trips. The second was unexpected and I rang at 5.30am in the morning to check they had a room, turned up five minutes later after travelling for 22hrs and check in was a dream. They had all my details to hand I was in my room within ten minutes.
The rooms are light and airy, bed is soooooo comfortable and room service efficient. Food good. Any requests are attended to immediately, something which doesn't always happen in India! There was a problem with my laundry on one occasion which was immediately rectified and from then on the Laundry manager dealt with my laundry personally.
The staff are friendly and courteous without being over friendly. My only disappointment is there isnt a really comfy lounge to have a relaxing drink before dinner, but as I was always working this is a minor moan. I loved my stay and it made my business trips so much easier knowing I was coming back to Grand Mercure.More