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“Very small rooms” 3 of 5 bubbles
Review of The Fern Citadel Hotel

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The Fern Citadel Hotel
Ranked #101 of 649 Hotels in Bengaluru
Certificate of Excellence
Chennai (Madras), India
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Very small rooms”
3 of 5 bubbles Reviewed 20 July 2013

Pros:
Location
Food(Break fast)
Cable service good
Cons:
Very small rooms
Very poor toiletries
Room look very old
Overall it's not so good.
Ok for one night stay.
So many company conduct meeting here.
Staff count also so less.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank osrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
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    64
    39
    13
    11
See reviews for
29
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124
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 18 July 2013

Citadel is a Hotel where you will enjoy your stay. Great Room, Great Comforts & the Best Food.
Hospitality is one which their staff & the reception gives you at the maximum.
Near to Railway Station & Majestic Bus Station. Next to Race Course Road. Opposite side is a good market.

Very nice ambience and I stay here only since 6 years.

No doubt about safety

Really an worth place to stay

Room Tip: All the rooms are the Best. You will get utmost satisfaction any room you stay as the Ambience is Ex...
See more room tips
  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank devdaspai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 July 2013

An average hotel. Reasonably good location, good service. Clean rooms. The restaurant was crowded and the food served was not upto the mark, but the dinner buffet was decent enough. Watch out for the auto-wallahs. Its tough finding autos and they tend to rip off tourists.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank syd_hsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
143 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed 6 July 2013

The Citadel hotel is a fine hotel for all types of travelers to Bangalore. Its spacious rooms, fine swimming pool, reasonably good location and friendly staff all make it a good option. However the food is quite poor and the room service average at best.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Docsport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcitadel, General Manager at The Fern Citadel Hotel, responded to this review, 10 July 2013
Dear Sir,
Thank you for choosing our hotel and your Valuable comments your Suggestion will be taken care in your next visit.

Regards,
S.Sunil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 16 June 2013

Stayed here for a month in May 2013. It was a Wedding Season in Bangalore with lots of Families coming here for a stay due to which the Hotel Service got hampered. It may be under staffed or work on a priority basis but Room Service was very poor during my time. Only when the Guest list reduced, there was some sanity of Service. The Wifi only works in specific areas and you need to find that spot if u intend to use Wifi very often. The Food tastes good the first few days, but the taste just doesn't change and it feels boring. Room quality is good, and cleaning was done properly. The Staff is quite good and helpful but they need to pull up their socks during High Guest capacity. Overall i would recommend this hotel if u are on a 1 Week or less Trip, else look for other options for a longer stay.

Room Tip: The Best View is of the Flyover in front of the Hotel. Choose Rooms with numbers ending with 13,14,1...
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  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank devraj_raut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcitadel, General Manager at The Fern Citadel Hotel, responded to this review, 18 June 2013
Dear Mr. Devaraj,

Thank you for your comments on Trip Advisor, we have taken Necessary action and will ensure the Best service on your next visit.Hope to see you soon.

Regards,
S.Sunil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
91 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 26 May 2013

a place to avoid!!! simple...
bad location (not there fault, i guess the flyover bridge right in front of hotel came later).... had to wait for 15 min before they could find me a room.... room was not properly cleaned and made up... clear signs of hastily done job... each n every time i moved out of my room, the key card stopped workin... no1 to help on the floor either... have to go down to reception and wait again... staff is average... food is bad... service is none existing.. ordered for a cold coffee via room service, it din come for 45 mins... called up n cancelled the order... however 20 mins later they woke me up frm sleep and delivered a dismal coffee....

the conference hall has broken walls... many electrical plugs dun wrk... and ac is either too cold or too hot....

there is nthg to like in the property

  • Stayed May 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank milan_choksey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcitadel, General Manager at The Fern Citadel Hotel, responded to this review, 18 June 2013
Dear Mr. Milan,

Regret and Sorry for the In convince Caused to you during the stay at our Hotel. We will ensure that the Feedback given by you will be rectified and will ensure smooth service.Hope to see you soon.

Regards,
S.Sunil
General Manager
9008444595
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 May 2013

I was amazed by this property in Bangalore, Great Food ,Excellent Hospitality. Felt like Home away from home and would also recommend my friends. I had a great time swimming and watching IPL Matches at the pool side. No wonder the best hotel in town due to food and staff friendly.

Room Tip: Corner suites are larger and nice
See more room tips
  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sunilsudheesan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcitadel, General Manager at The Fern Citadel Hotel, responded to this review, 15 May 2013
Dear Sir,

Thank You for your Valuable feedback and will ensure to do the best.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fern Citadel Hotel

Property: The Fern Citadel Hotel
Address: 41 Sheshadri Road | Anand Rao Circle, Adjacent to Axis Bank, Bengaluru 560009, India (Formerly Citadel Hotel)
Region: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 649 Hotels in Bengaluru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Fern Citadel Hotel 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
This is a Three star property with budgets for three star Guests.111 Rooms (Executive, Deluxe & Suite)and having Best Banqueting Facilities with 11 Banquet Halls - Mini Theater, Swimming Pool, Health Spa & Meditation Hall.Located in the commercial heartland of Bangalore City at Anand Rao Circle, the Fern Citadel is extremely close to the Bangalore City Railway Station & Main Bus Terminal(05 Min Drive) & 45 minutes drive from Kempegowda International Airport. ... more   less 
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